Ourisman Chantilly Toyota

This is the second car I have bought from Ourisman Chantilly and I am sure I will buy another in the future. The people here are fantastic, including the service department. Arnaud helped me with my P Chantilly and I am sure I will buy another in the future. The people here are fantastic, including the service department. Arnaud helped me with my Prius purchase and it was a very pleasant experience. I even left something in my trade-in and he retrieved it for me and mailed it to us. Thanks for taking great care of us! I highly recommend them! More

Wonderful being able to roam the lot and not be 'attacked' right off. Then friendly assistance offered, but not pushy at all. Also so nice to be able to take the test drive with just my wife--so 'attacked' right off. Then friendly assistance offered, but not pushy at all. Also so nice to be able to take the test drive with just my wife--so we could 'discuss' and then come back and chat with Denise. Our 2nd purchase from her, and no doubt will not be our last. Thank you. More

I talked to Kirk two times in the past. We were not in a hurry to buy, but knew what we wanted when the time came. Kirk was courteous and professional even though I told him up front that the sale was off i hurry to buy, but knew what we wanted when the time came. Kirk was courteous and professional even though I told him up front that the sale was off in the future. He showed me options and let me test drive the models I was interested in. He also was very patient with my rambunctious children. My husband was having his RAV4 services and found the model on the lot. I told him to find Kirk if he was going to start considering a purchase. He found Kirk and we drove our new Sienna home later that day. I liked the fact that Kirk was not pushy and honored my request to not call with follow ups, etc. The only think that could have been improved in the process was the slowness of the financing, etc. More

Denise Myers was superb in her customer service. She knows her vehicles, was extremely helpful, timely and friendly. Since I bought a new vehicle I have not had any services done, however Denise has al knows her vehicles, was extremely helpful, timely and friendly. Since I bought a new vehicle I have not had any services done, however Denise has already schedule my first appointment. Top notch sales representative. More

We recently made our FIFTH purchase from this dealership. We recently made our FIFTH purchase from this dealership. We have purchased 3 new cars and 2 used cars and each experience has been worry and glitc We recently made our FIFTH purchase from this dealership. We have purchased 3 new cars and 2 used cars and each experience has been worry and glitch free. We are always greeted by a friendly and helpful staff and treated with courtesy and respect for our timelines (and this was true from our very first visit.)We have looked around and left, come back multiple times before buying, etc. and the attitude of the staff never changes. I know that these guys are trying to sell cars (it is what they do for a living!) but that does not stop them from really trying to satisfy our requirements and make sure we are happy with the car whether or not they make a sale. The choice of cars is always examined and explained, the prices are clearly shown, and they always give a liberal time to take the car and drive it to make sure we are completely happy with our selection. On our last purchase, we thought we would trade in a car, then decided not to do so; the price stayed exactly the same (we just paid what they had said they would give us for the trade-in) - no gimmicks, no hassle, no changes. Denise Myers was our sales consultant and did a fine job! (I must also mention Arlo Guthrie(Sales Manager). He periodically checks to make sure all is going well and stays on top of things. We love our new Prius! David Timoner (General Manager) does a great job of making sure his customers are treated well and any issues (not that we have had many!) are resolved. This dealership is well run!! When we bought one of our used cars, we found a small cosmetic issue under the hood (after purchase) and were promptly offered our choice of a refund or a fix of the cosmetic detail- we chose the fix and it was done quickly and well. Andy Walker (Used Car Manager) made sure we were satisfied. The warranties on the used cars are also very generous. And about service.. We bring all of the cars to the service center. We highly recommend Bruce Rand (Assistant Service Manager)! He thoroughly explains and discusses our service options, is accurate on price estimates, and will let us know if we can avoid doing something or not. I usually wait for the service (LOVE the free coffee and donuts - they also have comfortable chairs, a large screen TV and some vending machines) so waiting and reading for an hour or so is usually ok with me. On larger services they offer a free loaner car for the first 2 years. They also wash the cars at every service. I had an issue just one time (out of lots of service on all our cars over the years)and it was immediately explained and taken care of by Chris Cokonis (Service Manager)to my satisfaction. I would put in some negatives about Ourisman Chantilly but I don't have any! (Except maybe eating too many donuts...) There is a reason we keep coming back to this dealership for our cars. More

After visiting two other dealers and getting a 'bait-and-switch' approach it was refreshing to have someone ask me what car I was interested in, tell me that they didn't have that one on the lot. 'bait-and-switch' approach it was refreshing to have someone ask me what car I was interested in, tell me that they didn't have that one on the lot. BUT, they would bring it from their Fairfax location within minutes! And sure enough in 15 minutes the 2012 Prius 4 Barcelona Red arrived. And it had no more extras than we had asked for, which was nice. Then Kirk Etter gave me the price, which the exact price I had seen over the internet, and through the Costco Buying Service! No haggle, no fuss, just the way I like it. Give me your best price and I can accept that I'm getting a good deal, and you're able to pay your employees a decent wage. It's a win-win! Each person at the dealership was friendly, from the Sales Mgr. Heeman Yang to the Finance Dept., Darwin Hurtado. For both my wife and I it was a very pleasant experience and we look forward to bringing our car back for the 'Buyer's Edge' service. I'm aware that we're paying them $25K+, and they should be nice, but so often people forget who the customer is and how important that is today. Customer service is the variable that makes the car either a good car or a GREAT car! We will gladly refer our friends to Ourisman Toyota in CHANTILLY! Thanks Kirk, and may God continue to bless you! More

They made the buying a new car a terrific experience. This is my third car from this dealership and I won't go elsewhere. My girlfriend purchased from another dealership and when I told her about all th This is my third car from this dealership and I won't go elsewhere. My girlfriend purchased from another dealership and when I told her about all that I got price wise and all the help setting up my Prius and my computer system, she wished she had gone there too. More

Summary Points: 1. Ourisman Toyota Chantilly Summary Points: 1. Ourisman Toyota Chantilly attracted me for a service appointment with "Car Wash" offer at every major service!!! 2. The Appoi Summary Points: 1. Ourisman Toyota Chantilly attracted me for a service appointment with "Car Wash" offer at every major service!!! 2. The Appointment Coordinator made me an appointment in less than 5 minutes, telling me who I would come and meet! 3. The Service Advisor actually thought of my convinience, offered best approach solution, and personally came to find me when the appointment was finished (instead of calling me on my cell phone or announcing my name on the intercom)! 4. The Sevice Staff did not need another word when I asked if they offered interior vaccum cleaning. "Where is your car, sir?" was his 'answer' to my question. 5. The Service Manager had a friendly chat with me, and we exchanged a few personal stories on previous dealership experiences, personal background, and specifically - what was my impression and reaction to any experience at their dealership that needed any "fixing". Proactive & Problem Fixing Leadership! Now Go On Reading the Detailed narrative, if you please! I had purchased a new 2011 Toyota Sienna from another Northern Virginia dealership back in February. The sales experience took me two full days to a price of my liking. I finally got the vehicle I needed. At 5,000 miles first scheduled service appointment was made at the same dealership. I took the car to the "selling" dealership - waited for the work to be completed. Got called to pick up the car in the waiting area - and when I saw the car I was in disbelief. No matter what make of the car I had owned in the past 20+ years of my driving history; the dealer had ALWAYS had my car washed after a service appointment. Decided there and then that I was going to change dealership. So with that being the only basis I call Ourisman Service - get a warm, welcoming response on making the appointment "THE SAME DAY". They service the cars until 9:00PM. :) Made an evening appointment. I was told by the Appointment Coordinator (Everett?) the Service Advisor's name before hanging up (Notch up in my mind - I knew excactly who I needed to go and meet! Liked that.) Due to rush-hour traffic, it took me about 45 minutes from home("My" dealership was only 10 minutes away at the same hour of the day) and arrived a few minutes early. I found MIKE HILLIARD efficiently finishing up his previous appointment, and while I emptied the cabin for better access to vaccum I saw he found a few relaxed, casual moments with co-workers. I knew I was in a friendly work place. My Van had a couple of "assessment" issues - Driver side sliding door sometimes stayed put after unletching with a continuous beep; Passenger side sliding door made a 'derailing' sound upon unletching; Upon locking the car with the keyless entry/remote the audible sound went away after the first two or three thousand miles. I was late bringing this up at my 5000 mile service at the previous dealer. The car had been finished and getting "wrapped up" to complete the appointment (but not off the bay). MIKE HILLIARD took note of all these descriptions and offered me another appointment to save me a second trip and leave the van with them to "assess" it correctly. I opted to get the 10K maintenance completed, since I had already invested 45 minute commute. The appointment took less time than expected - 55 minutes against 1h15m quoted. MIKE came out looking for me to let me know the Van was ready in the waiting area. Went and found my Van washed, looking clean. Upon approaching it, I checked the trunk to find it was not vaccumed. Turned around but I did not see MIKE at the desk, so I asked a couple of employees at another service desk, if they routinely offered interior cleaning of the vehicle they serviced at their dealership. I should have noticed the young man's name, but I was literally appreciating the "answer" he 'asked': "Where is your car, sir?"!!! So he goes off RIGHT AWAY as I point to my car to vaccum clean it, and I had to find the Service Manager. Looking for perfect level of service is an automatic "training" we get in our society; but I know that when it is met with your expectations, not many are "trained" or even slightest 'inclined' to offer appreciation to people who have just spent their time, effort, energy and expertise to deliver that perfect experience to you! So I asked to see the on-duty Service Manager to compliment on the Service Operation at Ourisman Chantilly Toyota-Scion. I met with CHRIS COKONIS while my car was getting vaccumed. I had a friendly chat with him sharing prior dealership experiences, personal background, and especially - if any of my expectations needed 'fixing' from his perspective. The car was serviced and cleaned, interior and exterior! In this Cut-throat Cometitive Economy - when consumers are paying quite a large sum for a single product, a little to no cost, tad-bit of "Un-Expected" Service Additions go a long, long ways! I would go there again, send other Toyota-Scion owners there, and surely give them a call first when looking for a new vehicle next. NO BRAINER!!! More