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Ourisman Chevrolet Buick GMC of Alexandria
Alexandria, VA
150 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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150 Reviews of Ourisman Chevrolet Buick GMC of Alexandria
May 18, 2026
Dealership had 2 different technicians,2 and a half months to repair issues and instead my vehicle came out with a kickback that was not present prior to dropping off, stiffness in the steering wheel A months to repair issues and instead my vehicle came out with a kickback that was not present prior to dropping off, stiffness in the steering wheel AND damage to the vehicle ( this was not mentioned prior to me leaving and I had to come back to dealer in order for them to take accountability) to top it off they are finally taking into account the fact that after the 3rd oil change there is an oil consumption that is present that I have mentioned since the beginning. More
by officiallydoncella
Employees Worked With
Destiny
May 09, 2026
The service communication here has been unacceptable. I dropped off my Tahoe on Feb 12 and was told it would only take a few hours and that I’d get an update the next day. I texted and called repeatedly I dropped off my Tahoe on Feb 12 and was told it would only take a few hours and that I’d get an update the next day. I texted and called repeatedly with zero response. I finally had to Uber to the dealership just to get answers. Jonathan was helpful, but he was the only one. I was told a part would be ordered and that I’d get a call Monday. It’s been over two weeks with no updates and no returned calls. What was I asking for? Simply to repair the lightbulb in the center storage compartment. They stated the bulb didn’t work because the wiring chassis was damaged by their technician on a previous visit. They allegedly repaired the wiring harness but bulb still didn’t work. Haven’t heard a peep from them since since. Customers shouldn’t have to chase down basic information about their own vehicle. Especially when they acknowledged themselves as being to blame for the issue. More
by Chris
Employees Worked With
Service department
March 24, 2026
I had a disappointing experience working with the sales manager, Colin. I was comparing two identical vehicles—same year, same trim—with about a 15,000 mile difference and only about a $4,000 price gap. manager, Colin. I was comparing two identical vehicles—same year, same trim—with about a 15,000 mile difference and only about a $4,000 price gap. When I questioned that, the pricing was justified using a per-mile calculation, which doesn’t reflect how these vehicles are actually valued in the market. Mileage is a factor, but it’s not a straight-line formula like that. What stood out even more was the inconsistency in communication. I was initially told there was no flexibility or discounts available, but later told a small discount was the “final” offer. That contradiction made the process feel unclear and not very transparent. I’m glad I clarified all of this over the phone before making the trip, because based on that interaction, it didn’t seem like there was a genuine willingness to work toward a deal. More
by michael.woods109
Employees Worked With
Colin Cantfil Sales Manager
January 04, 2026
Denis provided excellent customer service during my recent service visit to Ourisman, getting my vehicle in and out quickly, and getting all maintenance done effectively. recent service visit to Ourisman, getting my vehicle in and out quickly, and getting all maintenance done effectively. More
by zbarnes2110
Employees Worked With
Denis
January 02, 2026
Absolutely wonderful experience! Car was dead and wouldn’t hold a charge in battery- as suspected needed a new battery. They were kind, quick and professional from start to finish. W Car was dead and wouldn’t hold a charge in battery- as suspected needed a new battery. They were kind, quick and professional from start to finish. Will return for sure and recommend to all. More
by Lm.ganoni
Employees Worked With
Jesse
October 29, 2025
The entire staff made my wife and I feel comfortable and helped us make an intelligent choice. They were very patient with us and when the time came to make the purchase, the process was quick and smooth. W helped us make an intelligent choice. They were very patient with us and when the time came to make the purchase, the process was quick and smooth. We felt like they did their best to match our budget. More
by Manaswi
Employees Worked With
Jeff
October 28, 2025
We brought our Silverado Black Widow in for service and it sounded like the service technicians were familiar with his model but in dropping off our truck the evening before they were not, so we were unabl it sounded like the service technicians were familiar with his model but in dropping off our truck the evening before they were not, so we were unable to get all of the work needed performed this day but in picking up our truck we met Destiny who talked us through the service that was performed and was knowledgeable on the vehicles they serviced so we were able to find the parts for our Black Widow to have them installed at a later date within the next few weeks. She helped us sigh relief knowing that our vehicle will be taken care of before the winter months begin. Thank you again to Destiny for going above and beyond. The Royals More
by svjjblake
Employees Worked With
Destiny Alston Vehicle Service
August 22, 2025
A very Happy out of state roadtrip Traveler that stopped here that needed an asap oil change 🙃 it was a blessing, to find here such an amazing staff and superb service! They are very organized, the way the here that needed an asap oil change 🙃 it was a blessing, to find here such an amazing staff and superb service! They are very organized, the way the service dept is set is wow! They are very friendly, professional, knowledgeable and most importantly they are understanding to the needs, urgency and situations that can happen 🫶 that is priceless!! Also would like to mention , the beautiful collection of photographs on display in their hallway ! It speaks very clearly about the quality of business they been enduring for years ! Superb!! Priceless!! And makes you feel well taken care that is a Magnificent feeling ❤️ Thank you, thank you ! Blessings! More
by Celycintron
Employees Worked With
Jonathan Romero, Rachael Heffner, Troy Nieves
