My 2011 Chevy Traverse engine failed right on cue at 101,000 miles (100k warranty) I happened to be near this dealership so I had it towed there and left it with Mike Seed.
The next day one of the salesmen called me (prior to anyone from service) and said they heard my car was a complete loss and would love to show me a new Traverse! I told him this was news to me so I called Mike and asked him what happened. Mike said the engine blew, I asked for more details and he said he could charge me to have it removed and identify exactly what went wrong or I could take his word.
The next day I drove to the dealership and asked to speak with a salesman about possibly trading our car in towards something else. I was told I would get $2000 in trade in value for my car. While walking around the lot the salesman told me that cars are really only expected to get about 100,000 miles and my experience with the blown engine is to be expected, in fact, that's why they offer engine lifetime protection plans! THIS IS THEIR SALESMAN! At this point I didn't want another Chevy/Buick product, instead, I asked for something for what was left of my car. It had new tires put on 2 weeks prior to engine failure, so the car should be worth something, particularly to a Chevy dealer. I left 5 messages with Bruce Palansky and 4 days later he called me back and offered $400!! He told me he's not in the parts business...so rude.
Not once during my entire experience with this organization did anyone express remorse or empathy for my 7-year-old car becoming a total loss, Mike Seed is only worried about the rental car bill, Palansky is not in the parts business, the salesman and sales manager only want to show me the new Traverse. At no point did anyone, who are all representatives on Chevy, give a rip. The first person that said anything remotely nice was the VW salesman at Fitzgerald who sold me my new Atlas.
And finally today I asked a used car buyer to come by the lot, he met with Mike Seed and others and his comment to me was he has never seen such poor customer service!! This is a guy that drives around looking at beat up cars at locations all over the city and he was shocked out how poorly HE was treated!!
All I wanted was $1000 for what's left of my Traverse, and a vehicle you represent. Instead, I was treated terribly at every interaction.
And after I emailed the general manager part of his lukewarm and half hearted response was “At this point , I would like to say that I spoke with everyone and none of this happened, but I spoke with everyone, and all of this happened.” I’m sorry, what?
AVOID THIS PLACE AT ALL COSTS.