So after my horrible experience with this second rate operation, the GM appeared to make amends by offering to refund my "loaner car" payment. This was in November after we had bought our new VW Atlas in Annapolis which we love. The service there was so much better and still is.
No check in November, but good news their salesman still calls twice a week.
No check in December, whoops, I guess we forgot.. you're not important enough for us to worry about...
Sat 1/5/2019, 10:13 AM
the check was mailed out yesterday
Bob Biagi General Manager Ourisman Chevrolet Buick GMC
Today is 1-9-19 and mail was delivered without a check! What a surprise. The old "check is in the mail" xxxxxxxx.... we live less than 20 miles away, they could have floated the check down the river and we'd have it by now.
By the way, our car spent 2 weeks at the equally terrible Ourisman Bowie location, the CS was so bad there that the guy quit. And they had to refund us 2 weeks of the rental car because they couldn't get the repairs right
Its a bad organization top to bottom, you have so many choices out there as a consumer, I would recommend you stay far away from these clowns
And do NOT buy a Traverse