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Ourisman Chevrolet Buick GMC of Alexandria

Alexandria, VA

3.3
138 Reviews

1800 Old Richmond Highway

Alexandria, VA

22303

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138 Reviews of Ourisman Chevrolet Buick GMC of Alexandria

July 27, 2018

This was my third consecutive lease from Ourisman My sales agent Will Thomas has been a terrific sales agent and representative for Chevrolet and Ourisman.. I just began my third consecutive new leas More

by maddie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Thomas
Jul 27, 2018 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you, Maddie! We think Will is terrific, too.

July 22, 2018

Needing a replacement car This was our fourth Buick purchase and our second from Ourisman Alexandria. We have used the service department almost exclusively since the mid 1990 More

by R&M 4832
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nichole,
Jul 23, 2018 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you, R&M! We're so pleased to see your wonderful feedback. We're always happy to help if you need anything else!

July 04, 2018

No customer service Purchased the vehicle and they screwed the registration so it took almost 3 months.During this time several call to different people of the dealer who More

by Anil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hamed
Jul 20, 2018 -

Ourisman Chevrolet Buick GMC of Alexandria responded

We are very sorry to hear about your negative experience, Anil, as our goal is for all customers to leave the dealership happy. Please reach out to Bob, the GM, at (703) 329-1300 to discuss this matter in more detail.

July 01, 2018

Charged me 2.5 hours of labor for a 1 hour job First of all the service guy.who greets you and schedules the service had the personality of a dead fish. Not that I need a pleasant person to talk ab More

by SamC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dennis
Jul 20, 2018 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Sam, we are very sorry to hear about your negative experience. Please reach out to us at (703) 329-1300 to discuss this matter in more detail.

June 26, 2018

Greatness The sales representative was ready to take me on a test drive when I arrived at the dealership and I A1/emacculate service. Great deal!!!!! More

by Blondey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nasim
Jun 26, 2018 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you, Blondey! We're glad to hear about your great experience!

June 22, 2018

Rude rude rude If I could give zero stars I would. The service department is rude, poorly organized and clearly expresses disdain for customers. I have no idea if th More

by I want a Mercedes.
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Who knows? No one gave a name
Jul 09, 2018 -

Ourisman Chevrolet Buick GMC of Alexandria responded

We are very sorry to hear about your negative experience. A positive customer experience is our number one priority. Please reach out to us at (703) 329-1300 to discuss this matter in more detail. Thank you.

January 03, 2018

Will try to rip you off Ourisman Buick service center in Alexandria completely rips customers off and tells customers that they need unnecessary maintenance. I live in DC, so More

by 5843
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith Donaldson
Jan 22, 2018 -

Ourisman Chevrolet Buick GMC of Alexandria responded

We're sad to see this feedback. We strive to offer a 5 star experience and know that we have failed when someone doesn't receive that. Please reach out to us so we can discuss this matter in more detail.

December 31, 2017

I purchased a new car from Mr. Albi Sadikaj Aug. 2017. Mr. Sadikaj provided excellent customer service. He was very helpful in making the right decision in getting the perfect car I was looking for. I wo More

by happy customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albi Sadikaj
Jan 02, 2018 -

Ourisman Chevrolet Buick GMC of Alexandria responded

Thank you for this great review! We're glad Mr. Sadikaj was so helpful, and that we exceeded your expectations. Please let us know if you need anything else!

May 27, 2017

return very unprofessional dealer so rude. i don't like all staff members they have no sence how talk coustumers i am so upset for this servise its my opinio More

by talal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
hameed
May 30, 2017 -

Ourisman Chevrolet Buick GMC of Alexandria responded

We sincerely apologize for any inconvenience your visit with us may have caused you. We strive to offer a 5 star experience and know that we have failed when someone doesn't receive that. Please let us know how we can rectify this issue!

April 18, 2017

What a turn off I've been interested in buying an electric car for quite a while now, but since my wife and I already own a Corvette and a Lexus it didn't seem like More

by Haole 808
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sean Rizzo
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