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Ourisman Chevrolet Buick GMC of Alexandria
Alexandria, VA
136 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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136 Reviews of Ourisman Chevrolet Buick GMC of Alexandria
July 04, 2018
No customer service Purchased the vehicle and they screwed the registration so it took almost 3 months.During this time several call to different people of the dealer who Purchased the vehicle and they screwed the registration so it took almost 3 months.During this time several call to different people of the dealer who i was told to contact where not prompt to return to call or reply to my emails. Refereed this matter to GMC customer service and finally they helped me to get things done and the dealer do not want to compensate for hardship i had to go through since my vehicle was not registered.GMC customer service says since dealer are individually own and operated so they cant tell them.We go with Brand name not dealer i informed GMC. Will very soon take legal action against the dealer and GMC More
by Anil
Employees Worked With
Hamed
July 01, 2018
Charged me 2.5 hours of labor for a 1 hour job First of all the service guy.who greets you and schedules the service had the personality of a dead fish. Not that I need a pleasant person to talk ab First of all the service guy.who greets you and schedules the service had the personality of a dead fish. Not that I need a pleasant person to talk about my car with, but it would be nice. Nice guy is just blah and snooty. Could care less about the image he is showing to the customer. If I was his MGR I would can him today. I know what they did on my car is an hour job. When I asked to reduce from 2.5 hours down to 2 as I was not happy, they refused. Sometimes you have to go to the dealer for service vs a local garage. If you have, don't go here... Horrible customer service from Dennis.. More
by SamC
Employees Worked With
Dennis
June 26, 2018
Greatness The sales representative was ready to take me on a test drive when I arrived at the dealership and I A1/emacculate service. Great deal!!!!! The sales representative was ready to take me on a test drive when I arrived at the dealership and I A1/emacculate service. Great deal!!!!! More
by Blondey
Employees Worked With
Nasim
June 22, 2018
Rude rude rude If I could give zero stars I would. The service department is rude, poorly organized and clearly expresses disdain for customers. I have no idea if th If I could give zero stars I would. The service department is rude, poorly organized and clearly expresses disdain for customers. I have no idea if they can actually fix a car since the treatment was so bad I wouldn't stay. More
by I want a Mercedes.
Employees Worked With
Who knows? No one gave a name
January 03, 2018
Will try to rip you off Ourisman Buick service center in Alexandria completely rips customers off and tells customers that they need unnecessary maintenance. I live in DC, so Ourisman Buick service center in Alexandria completely rips customers off and tells customers that they need unnecessary maintenance. I live in DC, so it’s the closest dealership service center to me, but I drive to King Buick in Gaithersburg because it’s honest, has much better customer service, and service I can trust. Ourisman did not tell me of any special offers or promotions on the work I needed done until I told them about the online deals available. They were going to charge me two hundred dollars more when there was a deal on their website they should have automatically told me about and honored. Further, I came in to get my battery replaced, but instead of just replacing it, they charged me an additional $138 for a full diagnostics test that just showed I needed to get my battery replaced. I’ve never felt ripped off at King Buick in Gaithersburg and they always tell me if the recommended maintenance is absolutely necessary or not. It is well worth the extra drive for me to go to Gaithersburg from DC because I save money and the customer service rocks. Keith Donaldson in Ourisman, on the other hand, had horrible customer service, was patronizing, and purposely tried charging me much more. Additionally, he told me I need servicing that King Buick in Gaithersburg specifically said I didn’t need because I had such low mileage on my car. I’m never taking my business to Ourisman Buick again. They will take advantage of you! Save your money and drive a little further to King Buick in Gaithersburg. More
by 5843
Employees Worked With
Keith Donaldson
December 31, 2017
I purchased a new car from Mr. Albi Sadikaj Aug. 2017. Mr. Sadikaj provided excellent customer service. He was very helpful in making the right decision in getting the perfect car I was looking for. I wo Mr. Sadikaj provided excellent customer service. He was very helpful in making the right decision in getting the perfect car I was looking for. I would recommend Mr. Sadikaj if you are looking to buy a new or used car, he is great! I found his customer service to be outstanding and he went above and beyond my expectations. Best Salesman at dealership. More
by happy customer
Employees Worked With
Albi Sadikaj
May 27, 2017
return very unprofessional dealer so rude. i don't like all staff members they have no sence how talk coustumers i am so upset for this servise its my opinio very unprofessional dealer so rude. i don't like all staff members they have no sence how talk coustumers i am so upset for this servise its my opinion More
by talal
Employees Worked With
hameed
April 18, 2017
What a turn off I've been interested in buying an electric car for quite a while now, but since my wife and I already own a Corvette and a Lexus it didn't seem like I've been interested in buying an electric car for quite a while now, but since my wife and I already own a Corvette and a Lexus it didn't seem like a Tesla (another luxury-mobile) was the right fit for us, especially as our oldest boy turns driving age this year. Then Chevy came out with the Bolt. "Wow," I thought, "That might be just the ticket for a little, eco-friendly commuter." SInce I was in DC this week for work, and had some free time, I stopped in at Ourisman (the dealership closest to National Airport) to take a first-hand look at a Bolt. After some fumbling around, as if they weren't prepared to deal with a walk-in, they connected me with one of the salespeople to take a look. The manager said that if I wanted to take if for a drive to just come back in and ask. So far so good. I walked to the car, looked around, sat inside and turned it on. Since I've read a lot about the regenerative one-pedal driving system and hadn't been turned off by anything else about the car, I decided that a quick spin around the block was in order. As per the manager's instructions, I walked over to ask the sales manager (Sean Rizzo) if I could take the car for a drive. And then it all went wrong. Telling the truth, I said that I wasn't from the area but I was a serious potential buyer for a Bolt. Which I absolutely am - a 100% serious, all-cash, write-a-check-and-drive-away with it kind of buyer. But Mr. Rizzo - at that moment the face of Ourisman and of the entire Chevrolet team - said, "You aren't from the area? So you're not going to buy the car?" "No, but I'm a serious potential buyer." "I'm sure you are, but you can't drive the car." Things went bad from there. The bottom line here was that Ourisman, in the person of Mr. Rizzo, didn't give half a xxxx if I bought a car from Chevrolet or not. His only concern was if I was going to buy a car from THEM. I wasn't proposing to drive the car to Richmond or do anything stupid. I just wanted to drive it around the block, see how it felt. I OWN a Corvette. I OWN a Lexus. I could buy this car several times over with the cash I have sitting in my checking account. I am NOT saying that means I should have been given special treatment - but I'm definitely saying that if they treated me like this, they must be pretty crappy to everyone who comes in the door. Stay away from this dealership. Give your business and your money to someone else who understands basic customer service - as a representative of a brand - involves more than just the immediate question of whether you are going to buy a car from them at that moment. I may still buy a Bolt. Or I may not. But if I do, it will be DESPITE the miserable performance by Ourisman. More
by Haole 808
Employees Worked With
Sean Rizzo
October 27, 2016
2011 Buick Enclave - Great Team Work! Extremely pleased with the customer services rendered by the Service Advisor(s), Mechanic and Cashier(s). Everyone communicated well and professional Extremely pleased with the customer services rendered by the Service Advisor(s), Mechanic and Cashier(s). Everyone communicated well and professional in their respective areas. More
by Janet E.
Employees Worked With
Kevin and mechanic
October 20, 2016
Poor costumer services in oil change Jeff Johnson!!! I had one of the worth experience ever. I have been for service few times but this was the first time customer service was so bad. I had and appoint I had one of the worth experience ever. I have been for service few times but this was the first time customer service was so bad. I had and appointment, but he made me wait for another 30 minutes before I was help when I asked the waiting time he just got mad and gabe me a bad response and attitude. After, they finished he never explain what they did nor if fix the issue. I bought my Acadia at that place and the manager him self told me that I would get the 2 years maintenance with the promotion at that time, but they just gAve me a patently 2 maintenance services only. I'm verY disappointed, I'll never buy a car at that dealer again and I don't recommend anybody. More
by MatildeB
Employees Worked With
Jeff Johnson
