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Ourisman Chevrolet of Rockville
Rockville, MD
284 Reviews
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Convenient Location
To visit our dealership, check our Map and Location and Department Hours – we would like to meet you in person and help you with your car ownership needs. Our dealesrship is conveniently located and worth the drive.
Service, Parts, Accessories
When it's time for regularly scheduled Service, Maintenance or Repairs, we hope you'll consider our modern and friendly Service Department. If you need Parts or Accessories for your vehicle we're glad to help and have departments standing by and ready to serve you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 284 reviews
April 28, 2025
I purchased a vehicle, however at times the sales person was a bit pushy and I did not like that. I went to see a vehicle the day before and I have decided to buy the vehicle the day after and they did not was a bit pushy and I did not like that. I went to see a vehicle the day before and I have decided to buy the vehicle the day after and they did not even offer me the $1000 trade.in bonus when I mentioned that the sales person said it’s too late to apply for it. That was disappointed because I was there and they could have honored it and I mentioned while I was there at the dealership and not that I was mentioning about it on the phone. I traded in the vehicle but it seems like I was ineligible to receive that bonus offer which was quite disappointing and also I didn’t like the finance manager”s attitude. Not a positive experience. Overall, OK, with the dealership. I may have to think twice if I wanted to refer someone to buy a vehicle from them. Also, the vehicle driver seat is damaged and I asked if they could fix it but they said no. I was disappointed of that as well. Now I have to buy car seat cushion covers to cover the damaged area of the driver seat. I paid in full and expected to have a much better service from this dealership but it was somewhat disappointed. More
by lwije66
Employees Worked With
March 29, 2025
Everyone at the dealership was wonderful. Cynthia was professional, kind, and a pleasure to work with. I would highly recommend Ourisman to anyone buying a new or used vehicle Cynthia was professional, kind, and a pleasure to work with. I would highly recommend Ourisman to anyone buying a new or used vehicle More
by Tsease66
March 20, 2025
Nick Velasquez - thank you so much for all your help and kind demeanor. I have been a customer at your dealership for a while now but your service yesterday was exceptional. Thanks again! kind demeanor. I have been a customer at your dealership for a while now but your service yesterday was exceptional. Thanks again! More
by hrf0069
Employees Worked With
Nick Velasquez
March 09, 2025
My service was completed on time and without any pressure to add on extras. The car was returned in spotless condition. A truly professionally run organization. I will continue with full confidence to bring to add on extras. The car was returned in spotless condition. A truly professionally run organization. I will continue with full confidence to bring my Corvette here for all of its maintenance needs. More
by Barry
February 16, 2025
Our sales consultant, Lucy, was extremely helpful, knowledgeable and patient. She explained everything EV and guided us through the buying process. knowledgeable and patient. She explained everything EV and guided us through the buying process. More
by Buddy
Employees Worked With
February 05, 2025
Excellency, professional, great customer service, good timing, good presentation, good job, efficient, friendly, fair, and easy communication timing, good presentation, good job, efficient, friendly, fair, and easy communication More
by Ruth.g.whitfield
January 29, 2025
TERRIBLE EXPERIENCE. Where to begin. Too lengthy of a process. Picked up the vehicle 12/7/24, vehicle broke down in my driveway 12/14/24, wouldn't start. Contacted them m Where to begin. Too lengthy of a process. Picked up the vehicle 12/7/24, vehicle broke down in my driveway 12/14/24, wouldn't start. Contacted them multiple times and was told to use my purchased extended warranty even though I was told I had a 30 day warranty through the dealer just for my purchase. After a week of no response a member of my family (with knowledge of working in a dealer) contacted them asking for someone important, it was finally towed on 12/19/24, got it back 12/27/24. Fast forward to 1/10/25- (5 days before my warranty payment was due mind you) i get a call that my warranty ppwrk was submitted incorrectly and there is not a 2yr plan available so my monthly payment would be DOUBLE. Told him w our car payment already being higher than we hoped for, we wouldn't be able to pay double for warranty. Was basically told "I'm sorry but there's nothing we can do" so I said let me discuss with my husband over the weekend. Called him back 1/13/25 no response (shocker!). I then get a call from my salesman that Monday night stating that he was driving to my house that night so I could RE-sign OTHER paperwork that was not correct so they could submit for my PA tags since my MD temporary tags expire 2/5/25. I asked again about my warranty since I signed a contract and so did they and was told "they were diligently submitting for an exception to uphold the ppwrk submitted". Multiple attempts to contact them with no response, which appears to be there typical thing there-AVOIDANCE, thinking if they stop responding it will go away but IT WON'T. Here we are 1/29/25 and I still have yet to receive my PA tags and still have to get a PA inspection once I receive them. WHAT A xxxxSHOW of a dealer. I already pulled one referral I had initially sent to them, I hope to save someone else from the giant headache. The only good thing I can say about them was my salesman, hopefully he wises up and seeks employment elsewhere. If they treat their customers like this I would hate to see how they treat their employees!! More
by aklunk25
