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Ourisman Chevrolet of Rockville

Rockville, MD

4.3
250 Reviews
What really sets a car dealership apart these days? Value, Selection and Price You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time! Save Time and Money You can research the features and options of new vehicles from the Research Tools of this site. Convenient Location To visit our dealership, check our Map and Location and Department Hours – we would like to meet you in person and help you with your car ownership needs. Our dealesrship is conveniently located and worth the drive. Service, Parts, Accessories When it's time for regularly scheduled Service, Maintenance or Repairs, we hope you'll consider our modern and friendly Service Department. If you need Parts or Accessories for your vehicle we're glad to help and have departments standing by and ready to serve you.
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807 Rockville Pike

Rockville, MD

20852

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Showing 250 reviews

May 18, 2012

My husband wrecked is truck pretty bad. We call ourisman to have it fixed. Jimmy,brandi,and Megan fought with the insurance company got us. It was about 13000.00 worth of damage and now u can't tell it ever More

by amanda40
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jimmy
May 14, 2012

Went to purchase 3rd Chevy in 11 months, 2nd from this dealership. Agreed upon a price days ahead of time and that price changed at finance table. When I inquired about change in price, GM Richard Cunni More

by babbfolden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Cunningham, Richard Cunningham
May 22, 2012 -

Ourisman Chevrolet of Rockville responded

It is true that we as a dealership rarely have to make the determination not to sell a vehicle to a customer. Only under the most extraordinary of circumstances does this ever occur. This was one of those incidents where it was made crystal clear to us, by the extreme and belligerent behavior of the customer, that there was nothing we could do that would result in a satisfied customer, before, during, or after the sale. After multiple visits to the dealership, it is absolutely untrue that the customer did not know the destination would be added back to the sale price. It was addressed over the phone, in person and long before he made it to our business office to complete the final paperwork. The customer came in on our advertised internet prices. Every website that our vehicles appear on, have a disclaimer, which more than clearly state that our advertised internet prices do not include your state taxes, tags, destination, or $200 processing fee. If our memory serves correctly, the Suburban that was previously purchased from us was also found online and with the exact same disclaimers that are present today. After days of run around and constant struggle back and forth with the customer, another incident arose that helped us come to the decision that it was best for both parties if we parted ways. The only one that was enraged was the customer who was not getting his way. At that time, the customer did not seem to mind using unflattering, offensive, and inappropriate language in front of his young daughter. It was not very becoming behavior of an officer of the law. Although we try, unfortunately not everyone can be made happy.

May 08, 2012

All I can say is the body shop is the worst! I don't what kind of place this is being ran up there, management seems clueless to be honest. NEVER WILL I TAKE MY BUSINESS THERE AGAIN! More

by MissApril1967
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Britney or Brandy (Can't remember)
July 31, 2011

I went into the dealership with credit issues and my guard up and was not sure if I even wanted to go thru the process with the possibility of being rejected. Well, I was met with courtesy, friendlines More

by Shoppingaround
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris and Bert
June 17, 2011

Bought my new 2011 Chevrolet Camaro 1SS from these guys. Overall my experience was really great. I had a few questions obviously considering I was buying a new vehicle but, Rodney really helped me out by an More

by jakelovescars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney Little
December 21, 2010

I went to 3 dealers before I went to Ourisman Rockmont. All told me that I couldn't buy a car because my credit was bad. Not only did Rockmont get me done, but the APR was more than fair, and the payment o More

by malibuman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank and Richard
October 03, 2010

I was told I had to buy an extended warranty and gap insurance in order to get a loan. They also told me I had to pay the bank $3000 to get the loan but not to tell the lender when they called me. I pu More

by laxgoalie0212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard and Andy Micah
May 15, 2009

First call in to the dealership and I received prompt information on the vehicle that I wanted to buy----Maria amazed me with her knowledge -and definetly totally experienced with all types of vehicles a More

by tomato
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MARIA
May 14, 2009

i bought my new Malibu 09 there the sales man Rownak is a great guy very professional if anybody looking to buy new Chevrolet deal with Rownak great guy. they have great great inventory and very friendly peo More

by wilbd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rownak
February 28, 2008

They try but no attention to little details. I recently had them do repairs on my 07 HHR and the car was returned to me a mess... I took it back as they forgot to put on the GM logo on the door and my runn More

by toro77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Collision Center
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