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Ourisman Chevrolet of Rockville
Rockville, MD
287 Reviews
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Convenient Location
To visit our dealership, check our Map and Location and Department Hours – we would like to meet you in person and help you with your car ownership needs. Our dealesrship is conveniently located and worth the drive.
Service, Parts, Accessories
When it's time for regularly scheduled Service, Maintenance or Repairs, we hope you'll consider our modern and friendly Service Department. If you need Parts or Accessories for your vehicle we're glad to help and have departments standing by and ready to serve you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 287 reviews
October 28, 2024
Customer service is poor. Out of the blue, they finally called. The year of waiting for my chance to create my vehicle, there was absolutely no communication. They called an Out of the blue, they finally called. The year of waiting for my chance to create my vehicle, there was absolutely no communication. They called and gave me less than 20 hours to send them my car build. They owe us money from a deposit (five months waiting for it to arrive via mail). They claimed it’s because they didn’t have our address when there is proof this is incorrect. They spoke poorly about their previous GM and how they basically are forced to do business with us because of him. Then they blew the deal up. Omar and company are duplicitous. More
by Kgrif22
Employees Worked With
Omar
September 26, 2024
My business partner and I had a highly disappointing experience at Ourisman Chevrolet of Rockville. First and foremost, I want to express how rude and unprofessional manager Omar was throughout the proc experience at Ourisman Chevrolet of Rockville. First and foremost, I want to express how rude and unprofessional manager Omar was throughout the process. He spoke to us in a way that was completely disrespectful. It was clear that Omar didn’t care about customer satisfaction, and his attitude made the entire experience far more stressful than it needed to be. Do better OMAR!!!! To make matters worse, the vehicle we were looking at was advertised as Certified Pre-Owned (CPO), but that was a lie, it clearly wasn’t they wanted us to pay a extra $800 to add into the deal. To false advertise then not take no accountability or try to come up with a solution to close the deal is just mind boggling. We were misled from the start. We had agreed on a $65k price, only for manager Edwin to suddenly tack on a 2% Philly tax after agreeing to the initial price. It felt like a bait-and-switch tactic, and it left a bad taste in our mouths. Very unprofessional to say the least. This type of behavior starts from the top on down. No Accountability or problem solving at this place. Whoever is the owner of this place should be ashamed!!! On a positive note We truly appreciate Davee’s kindness and effort throughout the process. But the rest of the experience was terrible. I would never step foot in this place ever again nor recommend anyone to this place. Please save yourself the trouble if you’re thinking about doing any business at this dealership! Trust Me!!!! STAY AWAY!!!!!!!! More
by Dashonab
Employees Worked With
Omar
September 25, 2024
I will be returning to this establishment for every vehicle I purchase aslong as Cameron is running the show. This guy is a class act that did what was best for me not for him. vehicle I purchase aslong as Cameron is running the show. This guy is a class act that did what was best for me not for him. More
by Matthewfilderman13
Employees Worked With
Reggie , Cammeron Mayberry
September 24, 2024
I had some initial concerns with my experience at Chevrolet Ourisman Rockville, but after discussing the situation further with Edwin, everything was resolved to my satisfaction. I originally wanted Chevrolet Ourisman Rockville, but after discussing the situation further with Edwin, everything was resolved to my satisfaction. I originally wanted a 2025 Chevy Trax with specific features, including a sunroof, but there was some confusion when I received the car without that feature. Edwin was incredibly helpful in addressing my concerns and ensuring I understood all my options. Despite the misunderstanding, the team worked with me to find a solution, and I appreciated their efforts to make things right. In the end, I got what I wanted, and Edwin's customer service really stood out. I recommend giving them a chance, especially if you're lucky enough to work with someone as dedicated as Edwin! More
by Sumeet Patiyal
Employees Worked With
Edwin Hernadez
August 05, 2024
Stood transaction. Lucy was the front salesperson that did all the information work, show the car, came along during a test drive, etc. Excellent employee. Reggie set u Lucy was the front salesperson that did all the information work, show the car, came along during a test drive, etc. Excellent employee. Reggie set up with GM the special discount we were eligible for and add information about the new title and plates. Ximena was super efficient with the final paperwork, and Omar Ramos set the price quote and general contact, which was all done through email by our request to him. In a nutshell, awesome people, transaction to our likes. More
by Malibu
Employees Worked With
Lucy, Reggie. Ximena, and their manager Omar Ramos
