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Ourisman Chrysler Dodge Jeep RAM

Clarksville, MD

Overview
Employees
Reviews
Vehicles
4.7
1,111 Reviews
At Ourisman Chrysler Dodge Jeep Ram of Clarksville we're driving Maryland, DC and Virginia home with our amazing specials, great service and huge inventory. We serve the entire DMV with new Chrysler Dodge Jeep Ram sales, Certified Used Chrysler Dodge Jeep Ram and Used Car Sales. We recommend you come to our Clarksville Chrysler Dodge Jeep Ram Dealership today to save money on a new or used car.
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12430 Auto Dr

Clarksville, MD

21029

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Showing 1,111 reviews

February 26, 2022

David and sales team were professional, helpful experts. Everyone st Ourisman was accommodating and great to work with. Will return in the future. More

by dwheeler84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Daniels, Jeff Borakove
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February 15, 2022

I had a deal with another Jeep dealership. But Jacob Black at Clarksville dealership said he would beat the deal. No problem. He sent emails stating the #s. Jacob, had the written offer fr More

by onlyfornegotiations
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob Black
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Feb 21, 2022 -

Ourisman Chrysler Dodge Jeep RAM responded

Todd, I had the opportunity to review the numbers sent along with the emails sent. It proves we offered you exactly what was agreed upon barring the unknown trade value. In fact the only difference was your trade value. You said your trade was worth $36K (which we both know was MSRP for your 2018 wrangler that now has 36K miles). Unfortunately you were unwilling to give us details about your possible trade in before hand. The trade numbers you gave us were based on a quote you received from a previous dealer. You said, "I am also not budging off my 36K for trade." When you came in this evening the only number that changed was your trade value as it is simply not worth $36K to us. The quotes supplied via email and in person, prove we did everything we said we would do and there was absolutely nothing remotely close to "bait and switch". Before you came into the store we had no idea what your trade was or miles on it. There was about a 45 second interval between the salesperson coming up to the sales tower to the time the Sales Manager greeted you with your key in hand (camera footage proves this). It was certainly not a long process to get your keys back. Finally after you left, you called back into the store and asked for Jacob, "Jacob answered the phone "Thank you for calling this is Jacob." You then went right into cussing at Jacob. There were 5 other people who heard you using profanity and Jacob absolutely did not. When the General Sales Manager, Jason, had enough of you abusing our employee, he stepped in very cordially, and tried to defuse your anger. You then cussed at Jason several times before he said, "Sir I am not cussing at you, please do not cuss at me." After about 45 seconds of you berating Jason, he ended the call by hanging up on you. As General Manager of this store, I find you actions to be completely unacceptable and it is surprising to me that you, yourself, a business owner as you claim to be, who has 1,000 employees, speak to people this way and try to conduct business this way. I would invite you to speak with me if you wish to talk about this further or attempt to conduct and further business at my store. You are able to reach me, Jeff Borakove at (410) 988-8100. Thank you and have a blessed day.

February 04, 2022

very professional and very kind they try to help you in what they can recommendable More

by Samuel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nakia spencer
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January 09, 2022

The Clarksville Ourisman Service Center is always my go-to place for my maintenance needs. They are very customer friendly and do what they can to get the job done. More

by RedRam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yamile Villamia
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December 27, 2021

Took my 2018 Grand Cherokee in for Media Diagnostics. The Service Department had to order the part. Said it would be in sometime "next week". Left my vehicle with them while they ordered the part as it is ab More

by dicat55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 24, 2021

The service department is second to none. Always a fast turnaround. Customer service is top notch. Always busy but still personal. More

by Steve H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 12, 2021

Again Dwayne came through for us. Service at Ourisman is fantastic. Thank you for the rides to and from More

by awf3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 11, 2021

They were very help full in the process of finding they vehicle we want n the staff was very polite n professional More

by frank_smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Transeau
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December 09, 2021

I always receive great service with knowledgeable technicians at Ourisman Clarksville. From the Service Desk to the garage, I have complete trust in their work. I've been taking my RAM trucks there f More

by RedRam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 03, 2021

Everyone was very helpful and professional the staff were all available and the finance department assisted with great support More

by Jonathanmorris71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John skovron, Jason Kerr
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