Ourisman Chrysler Dodge Jeep RAM

Where to start? First, we were directed to Ourisman's Chrysler, Jeep, Dodge by our bank. We qualified for United Buyer's Service (UBS) and wanted to see if we could get the best deal for a Je Ourisman's Chrysler, Jeep, Dodge by our bank. We qualified for United Buyer's Service (UBS) and wanted to see if we could get the best deal for a Jeep Wrangler we were looking for. I contacted Mr. Eldridge who handled this type of buying and the initial conversation went well even though I told Mr. Eldridge that I was not a fan of the car buying experience. The conversation went well enough that I scheduled an appointment to meet with Mr. Eldridge. On the day that my wife and I were scheduled meet with Mr. Eldridge, I was informed that Eldridge was not at the facility as he was assisting with transporting "official vehicles" for the weekend's Labor Day Grand Prix race in Baltimore. That upset me somewhat as Eldridge never called to let me know he wasn't going to be there. Then, after a while, we were met by salesman Greg Dickerson (who is not part of this complaint and did an outstanding job), who tried to help us in the meantime. Dickerson stated Eldridge would be back soon and then he would help us with the UBS purchase. After 45 minutes to an hour, a group of vehicles arrived back from the Grand Prix and Dickerson stated Eldridge was in the group (after having later seen Eldridge's picture, I confirmed he was in fact back at the dealership). Yet, Eldridge never stopped by to apologize or even acknowledge mine and my wife's existence! Dickerson was able to help my wife and I find a Jeep Wrangler that met our needs and fell within a reasonable range that we wanted to spend. To make a very long story short, Dickerson took a sales contract to his boss (believe it was Mr. Haslup), Dickerson came back twice with "numbers". That angered me since this was not supposed to be a haggle situation. Then Haslup comes to my wife and I and without barely any pleasantries, states "I'm sorry we could work out a deal with you" and hands me my keys back to the vehicle we were going to trade in (which was in nearly pristine condition). At this point, I furious and we left. About an hour after leaving the dealership, my wife and I had thought about the situation and contacted Dickerson at the dealership. I told him that even though I wasn't happy with the bartering of price, I still wanted to go ahead with the vehicle since it met all the needs we wanted. Dickerson advised that was fine and asked when we would want to complete the sale. Since my wife and I were going out of town that night and would not return for two days, we told him that we would be in to the dealership in two days and would complete the deal. BTW--Dickerson knew we had the financing in place since the bank was the one who sent us to Ourisman's. An hour later, I received a text from Dickerson stating the Jeep was fueled and ready for purchase when we were to meet in two days. The next day, I receive an email from Eldridge who stated the following: Brian, "Spoke with Greg (Dickerson) this am and look forward to meeting you whhen you come in to get the Jeep. The black Jeep is here and ready to go. When will you be able to come in and finalize things"? Fred Eldridge, Sales Consultant I emailed Eldridge back and told him we would be there on Sunday to complete the sale. So, as far as my wife and I were concerned, the deal was to be completed the next day we'd be the proud owners of a new Jeep. Late Saturday night (about 9:50 pm), I received a phone call from Eldridge. Eldridge informed me that my Jeep was SOLD a few hours before and that my wife and would not need to come in on Sunday to pick the vehicle up. Needless to say, I lost it at that point! After a few unpleasantries and me telling Eldridge that he and his management staff were very unprofessional, I was told "sorry" and that was pretty much it--other than he would try to get me another vehicle, but it would take a few days! I hung up. To this date, I am still angry at the way my wife and I were treated by Ourisman. Two days after this incident occurred, I traveled to Heritage Jeep in Parkville and purchased a 2014 Jeep Wrangler. They treated my wife and I very well. In fact, they treated my wife and I so well that I returned to them recently and opened up leases for two (2) Jeep Cherokee's that my company will eventually purchase! Ourisman solidified my belief that car buying is a hassle and very unpleasant. The good news was, Heritage Jeep restored at least a little faith in the system! I am sure there are staff members at Ourisman that are very decent and will honor their word. However, I cannot say that for Mr. Eldridge and the UBS program at Ourisman and would not recommend it to anyone! Thank you, Brian Kunkel More

Very friendly staff. Huge inventory selection. The vehicle I purchased was exactly as it was listed. The staff seemed very eager for my business. The price was very reasonable and they didn't play a vehicle I purchased was exactly as it was listed. The staff seemed very eager for my business. The price was very reasonable and they didn't play a numbers game with me. The price was the same price quoted before I came to the dealership which was over 3 hours away. I would recommend this dealership and will likely purchased again from them. More

Jim Olney was very friendly and professional upon our arrival at the Ourisman dealership and throughout our entire truck purchasing process. Everyone at the dealership was friendly and made the overall e arrival at the Ourisman dealership and throughout our entire truck purchasing process. Everyone at the dealership was friendly and made the overall experience a very good one. It was also nice that our purchase of a new vehicle was accompanied with a complimentary free gift in the form of a 32 inch LCD HD flat screen television. More

Sherwin Wilson exceeded my expectations on my visit to Ourisman Jeep. He was kind, courteous and knowledgeable and was able to answer all questions I had concerning features. He was also very helpful an Ourisman Jeep. He was kind, courteous and knowledgeable and was able to answer all questions I had concerning features. He was also very helpful and patient even when I wanted to take a few test drives while it was snowing :-). I would recommend Ourisman Jeep to any of my friends and would be one of the first places I stopped whenever I plan on buying another car in the future. More

I returned to Ourisman after buying my 2500 Ram eight years ago from Fred Eldridge. I was very pleased when I returned and saw that Fred was still at the dealership. He is wonderful to work with, not onl years ago from Fred Eldridge. I was very pleased when I returned and saw that Fred was still at the dealership. He is wonderful to work with, not only is he extremely knowledgeable about the Ram vehicles, but he is patient and works hard to get exactly what you are looking for. I worked with Levi Haslup and Fred this time on trading in my 2500 and I was given an incredible deal. Levi then worked hard to make sure I found a new truck I loved just as much...he even let my husband and I sit in his own personal 1500 Big Horn since there were no other Big Horn's on the lot! At no point in time did I feel like I was working with 'car salesmen.' Working with Levi and Fred is like working with Friends and Family. They are not trying to 'sell' you anything you don't want or need. They are honest, patient, and extremely genuine people. Thank you guys for making this yet another awesome experience. More

Dan and Jeff were very helpful, informative, and engaging. Dan worked with my initial requested specifications and suggested available options that would prove beneficial long term, ordered my s engaging. Dan worked with my initial requested specifications and suggested available options that would prove beneficial long term, ordered my specific build, and kept me informed throughout the entire process. Jeff was knowledgeable in catering to what would work for me and made the process very smooth. More

Dan was very helpful and attentive, patient with all our questions & we did have a lot of them. He allowed us to throughly test drive the vehicle (3 times). We had our 10 & almost 9 year old daughters wit questions & we did have a lot of them. He allowed us to throughly test drive the vehicle (3 times). We had our 10 & almost 9 year old daughters with us, who also had a lot of questions, and Dan just rolled with them. He obviously likes kids and his treatment of them helped to seal the deal last night versus us coming back another night sans kids. I am a Realtor so I know what its like to give good customer service to families and Dan did a great job. He is very relaxed, no high pressure tactics. More

Jim is a very friendly helpful salesman that assisted me in every way possible to make my car buying experience quick, efficient, and pleasant. -R. Morgan in every way possible to make my car buying experience quick, efficient, and pleasant. -R. Morgan More

From the moment we started working with Mr. Sherwin Wilson and John Kidwell at Ourisman Chrysler, Jeep, Dodge, and Ram in Clarksville, MD was a pleasurable experience. These gentlemen break the mold o Wilson and John Kidwell at Ourisman Chrysler, Jeep, Dodge, and Ram in Clarksville, MD was a pleasurable experience. These gentlemen break the mold of the typical salesman. I started working with them over the phone and received better, honest, bottom line pricing within 30 minutes of my phone call. Other dealers I worked with would never give me a straightforward price and would try to just get me in the door. Ourisman’s respected my time and made the overall car buying experience a pleasant one. When we were working on the locating my wife for approval my new vehicle sold to another customer, however Ourisman located and obtained the same vehicle with all the options and even matched the price even though it had a $100 higher MSRP. . Ourisman’s low pricing meant that I bought a vehicle with more options at a lower prices than the competitors. I will definitely recommend the Clarksville, MD location and specifically Mr. Sherwin to my friends and family. Great job guys and thank you! More

My Wife and I went to the dealership to just look at the Town & Country Vans. We had a PEN FED loan deal in our pocket that for a pre-approved loan. We walked in the door and was greeted by the receptioni Town & Country Vans. We had a PEN FED loan deal in our pocket that for a pre-approved loan. We walked in the door and was greeted by the receptionist who welcomed us to the dealership and asked how she could be of service. We informed her that we were interested in looking at the Chrysler Town & Country vans. At that moment, Silvia walked up to us, introduced her self, and inquired how she could help us. We told her that we wanted to look at Town & Country vans and showed her an email reflecting that they had 2013 Town & Country vans available. We talked with Silvia about the kind of equipment we looking for in the van and she told us that she would go out and bring one around to the front door. She said that there was no need for all of us to stand around in the cold. A few minutes later, she returned with a Red 2013 Town & Country van with all of the features and equipment we were interested in. My wife took the wheel and I sat in the right front passenger seat with Silvia in the left seat in the middle section of the van and we began our test drive. We drove down some major streets and on to Route 32 going South. As we were driving along, I kept feeling a small vibration that appeared to be coming from the right side of the vehicle. Towards the end of the test drive I inform Silvia about the vibrations that I was feeling. She told us that as soon as we got back to the dealership she would have the Service Dept check the vehicle because she did not want us to purchase a vehicle that we were not happy with. The van was taken immediately to the Service Dept. Silvia informed us that the the Service Manager took a ride in the van and discovered that there was a small problem and that it had been rectified. She further advised that the tires were rotated and that the Service Manager drove the vehicle again to ensure that problem with the vibrations was corrected. We took another test drive in the vehicle with Silvia and verified that indeed the problem was resolved. We were introduced to Dina for the financing of the vehicle. We were surprised and pleased that she found a financial institution that even beat the PEN FED rate. Dina was friendly, engaging and very professional. In conclusion, our experience at the dealership was great. My wife and I were completely satisfied with all aspects of the buying process and highly recommend this dealership to anyone that looking for an extraordinary fine buying experience. I wish all dealerships had the same customer service mind-set as this one. Paul N. Blechinger, MSG, Ret., US Army More