Ourisman Chrysler Dodge Jeep RAM

I started casually looking at Chrysler 200's online a few weeks ago thinking I would do some initial research and purchase a vehicle in the early fall. I was cynical about some of the prices listed onli few weeks ago thinking I would do some initial research and purchase a vehicle in the early fall. I was cynical about some of the prices listed online, but Jim Olney provided me a detailed breakdown showing exactly how the price was calculated. I scheduled a time to visit the dealership to learn more and drive the car, and ended up deciding to buy it on the spot. I bought my first car in 1977, and this was by far the simplest, most straight-forward process I have been through. No pressure or prolonged negotiations, just here is my best price and we would appreciate the opportunity to earn my business. After the experiences of the past few days, I can affirm that they have! More

Great service, friendly but not pushy, I found that the longer i stayed the more I like it, I was offered food and drink.Great dealership longer i stayed the more I like it, I was offered food and drink.Great dealership More

Jason and John were great - Jason followed up with us and kept us in the loop on his searches. John closed the deal late night and stayed until 10pm to get us across the finish line! kept us in the loop on his searches. John closed the deal late night and stayed until 10pm to get us across the finish line! More

I chose this dealership because they advertised the lowest price on the exact model I wanted with options and they were true to their Internet pricing. Additionally, they honored all dealer incentives lowest price on the exact model I wanted with options and they were true to their Internet pricing. Additionally, they honored all dealer incentives. I paid $2,000 below dealer invoice with no hidden fees or gimmicks. I did extensive research before I walked into their dealership and not once felt like I was being over sold. Their staff was professional and knowledgable and never pressured me to buy or oversell in any way. John Delio answered my e-mail promptly and made a special trip on his day off. He was on time, professional, and extremely courteous. Their financing department beat my favorite bank and I have peace of mind the car I drive is the absolute best deal with every option I want. I never thought I would buy a new car, but this was worth it and I am sure will be worth it as I keep this car over the years. I recommend this dealership to everyone and give it 5 out of 5 stars. More

I enjoyed working with John on this purchase. I felt comfortable throughout the process and never felt pressured or hassled. I will recommend John to anyone I know looking for a product that you sell. comfortable throughout the process and never felt pressured or hassled. I will recommend John to anyone I know looking for a product that you sell. More

The best experience EVER in selecting, test-driving, and purchasing a vehicle. Sylvia was a great listener to exactly what I needed and was looking for. With her, I had absolute fun being myself (not on e purchasing a vehicle. Sylvia was a great listener to exactly what I needed and was looking for. With her, I had absolute fun being myself (not on edge) and taking the time I needed to make sure I was happy and confident that the vehicle I chose, was the ONE. :) She was a joy and so very helpful at every step! Jeff helped the final processing of paperwork, ect. run efficiently and smooth, which my husband loved. He also had a genuine kind and friendly spirit. A true gift to work with patient and caring persons in this dealership! Thank you!!! (One comment: Whoever sends out the customer survey questionaire, be sure you list both persons, co-owners, names, so like in my case, when I was asked if I was my husband's name and said no, that I could say I was the co-owner, without being dismissed, and the questionaire ended. The Jeep in this case is considered my vehicle. I think this might add a nice touch when working in many cases with women who contribute to their husband's and family's success.) I did so enjoy the experience other than that little glich, that I wanted to be sure and share my thanks! More

I went today to look at a 2013 Jeep Patriot. The price was right where I wanted to be but I still wanted to shop around at a few other dealerships. Jim Olney was a great salesman and respected that I was was right where I wanted to be but I still wanted to shop around at a few other dealerships. Jim Olney was a great salesman and respected that I was not quite ready to purchase. The only thing that influenced me not to purchase from oursman was after speaking to sales manager Juan Echeandia. He was very high pressure and tried to force me to purchase today. The way he spoke to me was totally unprofessional and completely turned me off to the buying process. Yelling at a customer and insulting them is no way to do business. He even cut Jim off when he was trying to make The reason I came to oursman is because I had great experiences with the service department on a previous vehicle I owned. I actually went to the two other dealerships (Heritage & Don Whites). Oursman's price was more than 500 cheaper that Don Whites and the same as Heritage. I would have preferred to purchase Oursman since I am familiar with the dealership and it was in the color I preferred (red) while Heritage only had white and blue. Had it not been for Juan Echeandia I would have came back the following day to purchase the Jeep Patriot. I work in Howard County and I used to get my vehicle serviced there because it was convenient. Now I am not sure I would continue Jim Olney was very professional and I feel bad that Juan Echeandia made him loose the sale More

On February 28, I bought a '13 V-6 Challenger, and had a great sales experience. I had it for 18 days when Dave Lantz in Service called and said that there was a fire hazard recall on my new car. I to had a great sales experience. I had it for 18 days when Dave Lantz in Service called and said that there was a fire hazard recall on my new car. I took it back to the dealer and was provided with a free rental while Chrysler, Ourisman and I figured out where we went from there. As more information was known, Chrysler determined that many similar V-6 Challengers had defective battery cables when assembled and the cars could catch fire, even with the motor not running. Chrysler worked quickly with a fix and Ourisman was in the process of repairing my car, but my wife and I were very anxious about accepting the car back at our home and our garage, and frankly could not accept the idea of a probably okay repaired car, at the risk of losing our home from a car fire. We decided to work with Ourisman and Chrysler to trade the car in and buy a no-recall Challenger. Mike Lewis, the GM at Ourisman, went to bat for us with Chrysler. He located my Challenger's long lost twin sister at another dealer about 20 miles away and brought it to Ourisman. He worked a deal to trade my 18 day old car, and also worked with Chyrsler who provided financial incentives, too, to get the deal for another '13 Challenger done. Everyone involved, Chrysler, Ourisman and my wife and I addressed both sides' concerns and worked out a deal that allowed us to take home the twin Challenger, built before the recall period, at a monthly rate that was affordable, and actually still less than the '10 Challenger that I traded in February. When I bought my '10 Challenger and my first '13 Challenger, my wife and I were treated like we were something special, and we really are not, just a person in love with Challengers looking for an excellent dealer to work with, but when we ran into a bumpy road with the fire recall on the first '13 Challenger, Mike and company ratcheted the great care up another notch or three. To say that we have been impressed with Ourisman would be like saying the Ravens had a good year last year. Ourisman has been beyond outstanding. When they say that anything less than excellent is considered to be a failure, they will walk the walk and not just talk the talk. This is the Chrysler, Dodge, Jeep, Ram dealer to talk to, folks. Well done, Mike and company! More

Usually purchasing a car can be painful, but it was a pleasure to work with Jason and the team at Ourisman Chrysler-Dodge-Jeep-Ram in Clarksville. pleasure to work with Jason and the team at Ourisman Chrysler-Dodge-Jeep-Ram in Clarksville. More

I purchased a 2012 Dodge Ram Laramie 3500 on 30 March from John Delio. I am very happy with the deal and the truck. John was great, friendly, and knowledgeable on the truck. Answered all questions I h from John Delio. I am very happy with the deal and the truck. John was great, friendly, and knowledgeable on the truck. Answered all questions I had. The biggest thing I liked was the fact that he was not pushy, I was treated like a valued customer, not like other dealers I have visited where they acted as though I was lucky to have some of their time. I have already referred my Brother to John. I am confident that John and Ourisman Chrysler will treat my Brother the same way and he will receive a very fair deal. More