Ourisman Chrysler Dodge Jeep Ram of Baltimore

I just bought a jeep from Matt Lepke n was very happy with his through the whole process. Matt also looked out for me with some other issues. Like getting a bad scuff buffed out that someone did after i with his through the whole process. Matt also looked out for me with some other issues. Like getting a bad scuff buffed out that someone did after i had the car for 1 day. Also fixed another check engine light that popped on after 2 weeks. So I'm a happy customer that will be going back in the future More

This was hands-down the most unprofessionally any company has treated me in my life. I spent an entire day on the phone trying to purchase a vehicle with a salesperson who knew absolutely nothing and a manag has treated me in my life. I spent an entire day on the phone trying to purchase a vehicle with a salesperson who knew absolutely nothing and a manager who wouldn’t even talk to me when I requested it. Everyone has to have a first day, but this guy not only seemed to know nothing about the sales process, he didn’t know anything about the vehicle either. He gave me incorrect answers every single time. To his credit he occasionally told me he would get back to me with certain answers, but he never did. Eventually we agreed on a price and I said, “Okay, sold.” He put me on hold for nearly 20 minutes and then came back with a price nearly $1,500 more than he had quoted and we had agreed upon. This happened twice, each time the price was higher and higher. The sales person never should have been allowed to answer questions without someone shadowing him. His manager, Sky wouldn’t even talk to me. I wanted to point out the mistakes on their website that ultimately led to the salesman misquoting me. Or perhaps he could explain to me if I was misinterpreting it, but he wouldn’t even get on the phone with me. The only way I ever got to talk to a manager was when I called the main number and asked for their corporate phone number. I was put on hold so many times I started to think this was some kind of sales tactic to break me down. I dealt with the sales manager, Chad at this point and eventually we agreed on a price and I said, “Sold.” He emailed me financing paperwork and I sent it back early the next morning. We had a few brief emails back and forth to keep the ball rolling, and then eventually...nothing. He quit responding to me. I called and got hung up on half the time by their system. (“Press 4 to hear a directory.” I press 4. “I’m sorry you have chosen an invalid option. The operator is not available.” Click, they hung up on me. Occasionally it would send me to a generic voicemail and then say, “The voicemail box is full.” Click they hung up on me. I was able to leave a voice message a few times, but didn’t receive a call back. I finally reached the salesman on the third night. He told me they were really busy with customers yesterday. I’m a customer, and I was trying to buy a car a day before all of them. I received an email the next morning (day 4) from the salesperson saying that his manager was still working in it. I replied, “Well make sure it happens today because the $1,000 rebate expires.” And then the final straw: An email from the manager, Chad saying, “We have higher offers on the (type of vehicle redacted) that we will pursue.“ I have made several more attempts to reach them by phone all to no avail. Run kicking and screaming from any business that treats a customer like this. Sadly it is painfully obvious that this attitude and lack of customer care is coming from the top: I have called several times and asked to speak to the General Manager and I’m told he is away from his desk. He has never called me back. There are plenty of other places to purchase vehicles. This is one that I wouldn’t even consider. More