Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

Amazing job done by Moe my service advisor who took me in early. He explained to me what he was going to do and he made sure I understood well before I sign anything which I very much appreciate. early. He explained to me what he was going to do and he made sure I understood well before I sign anything which I very much appreciate. More

A1 customer service a very clean safe environment and A1 technicians And great communication throughout the whole process technicians And great communication throughout the whole process More

Sarah provided excellent customer service, along with the gentleman beside of her (sorry, forget his name). He explained my service contracts to me. gentleman beside of her (sorry, forget his name). He explained my service contracts to me. More

When they got the part in they were able to fit me in for service. It did not take long to complete the service. In addition, they gave me a discount service. It did not take long to complete the service. In addition, they gave me a discount More

Natasha is the best! Delivers great customer service, is very knowledgeable, and put the customers needs first. My visit was a pleasure. very knowledgeable, and put the customers needs first. My visit was a pleasure. More

Moe went above and beyond I had a great experience getting my Maryland inspection. I plan on getting my service done at Ourisman Jeep. getting my Maryland inspection. I plan on getting my service done at Ourisman Jeep. More

Brought my truck in 7am for recalled airbag , 12 hrs. later ( Moe screwed me ) .Nothing !!! Not even a call. Sorry Sarah I'm PO'd didn't mean to lash out at you. Never again .I'll drive to Waldorf. later ( Moe screwed me ) .Nothing !!! Not even a call. Sorry Sarah I'm PO'd didn't mean to lash out at you. Never again .I'll drive to Waldorf. More

Mo went above and beyond to help me with insurance covering repairs. Excellent customer service. Thank you so much Mo. covering repairs. Excellent customer service. Thank you so much Mo. More

Tony and Natasha are the best, quick too listen and slow to speak. Thank you :) to speak. Thank you :) More

I am writing this to express the EXCEPTIONAL SERVICE I received from Natasha Tennessee in the service department. I have a 2018 Dodge Charger in which I took in for regular oil change back in September received from Natasha Tennessee in the service department. I have a 2018 Dodge Charger in which I took in for regular oil change back in September ,2021 , at that time I was also having some weird things going on with my Radio constantly changing channels and beeping the tech brought it to my attention after the oil change and stated it needed to be replaced do to it was delaminating , this also happen to me two weeks after it was purchased this brand New car in 7/2018 and it was Replaced at that time ,, Now to hear this is happening again was hardening so once the service department called the Warranty dept. to service the radio the verdict came back to only say it wasn't under warranty anymore ( Frantic mode), As you all know that the UCONNECT IS THE HEARTBEAT OF THIS CAR I was not happy , In turn I was directed to FCA to get a Final Say (file a claim) to get the Radio Serviced or replaced since this was a second time , so From September till November the only Service that was transpire with FCA was nothing but God Awful Disgrace they gave me the run around from 12 message and 9 emails left UNANSWERED , BUT once I came into contact With Ms. Natasha Tennessee Service Manager at this location in Mid November 2021, She took over for me and got the Ball rolling it it did not stop When I Say I am very Pleased with how she took control with this Company so I could have my problem taken care of , I am overjoyed , And Today I can finally Say that the Radio has been replaced and is working in excellent condition.. I want to share that Natasha Tennessee went over and beyond for me to get this Matter taken Care of... I really appreciate you for this Natasha you were Amazing , Please continue to Shine bright at what you do.. Proud Customer CharitaM. More