Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center
Bowie, MD
440 Reviews of Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center
Amazing job done by Moe my service advisor who took me in early. He explained to me what he was going to do and he made sure I understood well before I sign anything which I very much appreciate. early. He explained to me what he was going to do and he made sure I understood well before I sign anything which I very much appreciate. More
When they got the part in they were able to fit me in for service. It did not take long to complete the service. In addition, they gave me a discount service. It did not take long to complete the service. In addition, they gave me a discount More
Brought my truck in 7am for recalled airbag , 12 hrs. later ( Moe screwed me ) .Nothing !!! Not even a call. Sorry Sarah I'm PO'd didn't mean to lash out at you. Never again .I'll drive to Waldorf. later ( Moe screwed me ) .Nothing !!! Not even a call. Sorry Sarah I'm PO'd didn't mean to lash out at you. Never again .I'll drive to Waldorf. More
I am writing this to express the EXCEPTIONAL SERVICE I received from Natasha Tennessee in the service department. I have a 2018 Dodge Charger in which I took in for regular oil change back in September received from Natasha Tennessee in the service department. I have a 2018 Dodge Charger in which I took in for regular oil change back in September ,2021 , at that time I was also having some weird things going on with my Radio constantly changing channels and beeping the tech brought it to my attention after the oil change and stated it needed to be replaced do to it was delaminating , this also happen to me two weeks after it was purchased this brand New car in 7/2018 and it was Replaced at that time ,, Now to hear this is happening again was hardening so once the service department called the Warranty dept. to service the radio the verdict came back to only say it wasn't under warranty anymore ( Frantic mode), As you all know that the UCONNECT IS THE HEARTBEAT OF THIS CAR I was not happy , In turn I was directed to FCA to get a Final Say (file a claim) to get the Radio Serviced or replaced since this was a second time , so From September till November the only Service that was transpire with FCA was nothing but God Awful Disgrace they gave me the run around from 12 message and 9 emails left UNANSWERED , BUT once I came into contact With Ms. Natasha Tennessee Service Manager at this location in Mid November 2021, She took over for me and got the Ball rolling it it did not stop When I Say I am very Pleased with how she took control with this Company so I could have my problem taken care of , I am overjoyed , And Today I can finally Say that the Radio has been replaced and is working in excellent condition.. I want to share that Natasha Tennessee went over and beyond for me to get this Matter taken Care of... I really appreciate you for this Natasha you were Amazing , Please continue to Shine bright at what you do.. Proud Customer CharitaM. More