I showed up at 845 for a 9 AM appointment, yet my car didn't get looked at until 11AM. Didn't get out until 520PM. There was alot done (vapor collection system repair, tune up (spark plugs and wires) and tailgate latch repair). All are working great now. Just wish I could have knocked out a couple of errands which I could have if I had known that my car was going to sit around for 2 hours after my appointment. I was also told the car was being wrapped up around 330PM, and 2 hours later it was finally wrapped up. That can be attributed to how busy the shop was. I was given the opportunity to add the tailgate latch job when it was discovered to be in stock around 4PM. All in all a lot of great work done on my Jeep to keep her running for a few more years. Just could have done without the delay.