Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

I brought my Jeep in for a routine oil change. James Martin was my service writer. I was impressed by his professionalism and attention to detail. He explained every step of the upcoming process as we Martin was my service writer. I was impressed by his professionalism and attention to detail. He explained every step of the upcoming process as well as noted my request to make sure the windshield washer reservoir was topped off by the mechanic. At the end, he explained all mechanical concerns and provided cost estimates to fix those concerns. Overall, I had a pleasant experience. More

The experience was great from start to finish. When I telephoned to inquire about an oil change service and air conditioning service the service adviser, Tanya White, was most helpful and thorough. When I telephoned to inquire about an oil change service and air conditioning service the service adviser, Tanya White, was most helpful and thorough. She gave me price estimates and helped me realize that estimates from other service companies had hidden costs that led to unreliable calculations. When the inspection unearthed additional problems, Tanya called me to inform me of the technician's findings and she gave price estimates so that I could decide what to get done. Then I got a phone call when the vehicle was ready for pick up recommendation More

Great fast service on my Truck.Courtesy shuttle was an Great fast service on my Truck. Courtesy shuttle was an added and unexpected bonus. Natasha was extremely helpful. And Ariella was well versed in s Great fast service on my Truck. Courtesy shuttle was an added and unexpected bonus. Natasha was extremely helpful. And Ariella was well versed in shuttle routes in my area. More

great and professional !!! excellent service very professional whole process was smooth ,warranty work was done quickly !barely got comfortable in lounge when all was done and i excellent service very professional whole process was smooth ,warranty work was done quickly !barely got comfortable in lounge when all was done and i was on my way !! More

Everything went well. My assigned employee was very professional. Although my tire pressure wasn’t adjusted. That’s not his fault. He kept me updated on status of my truck professional. Although my tire pressure wasn’t adjusted. That’s not his fault. He kept me updated on status of my truck More

Awesome Service I had to use the service department and rest treated was excellent customer service. Very pleased. Rochelle was my POC and did a wonderful job. I had to use the service department and rest treated was excellent customer service. Very pleased. Rochelle was my POC and did a wonderful job. More

I just needed a quick look at my new Jeep it took 2 hours! The only problem I have was the time frame! Way to long for just a quick look!! They just needed to test drive my new Jeep to see how it was driving a The only problem I have was the time frame! Way to long for just a quick look!! They just needed to test drive my new Jeep to see how it was driving and I had to wait 2 hours! Ridiculous! But yes everybody was friendly and nice More

Customer Service!!! Service writer and staff exhibited excellent, friendly & personable assistance. Although I feel that's something that should be expected at the bare m Service writer and staff exhibited excellent, friendly & personable assistance. Although I feel that's something that should be expected at the bare minimum, it's a refreshing rarity to experience More

Terrific Service Appointment Appointment was terrific. Mandy was great. Very professional and kept me apprised as time to complete job. High recommend this service center. Parts h Appointment was terrific. Mandy was great. Very professional and kept me apprised as time to complete job. High recommend this service center. Parts had to be ordered but I expect another great service appointment as soon as the parts arrive. More

Great Service Took my Jeep in for service and was treated wonderfully! They gave me a loaner and my car was finished earlier than expected. And for less than I expe Took my Jeep in for service and was treated wonderfully! They gave me a loaner and my car was finished earlier than expected. And for less than I expected. Rochelle was my service rep and she could not be more delightful. I bought my Jeep from this dealership 5 years ago and I couldn’t be more satisfied. More