Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

Recall issue I was there for a recall, the customer service was excellent. Everyone i encountered was helpful, courteous and professional. You can bet on one thing I was there for a recall, the customer service was excellent. Everyone i encountered was helpful, courteous and professional. You can bet on one thing for sure - I'll be back !!! More

Thanks for your service on my RAM. Looking forward to a lasting relationship so keep your Customer service in the best condition. Thanks for now lasting relationship so keep your Customer service in the best condition. Thanks for now More

It was a pleasure working with Rochelle. The care I received was courteous and professional. I enjoyed my experience. They followed up with me every day and I will definitely return. Brian received was courteous and professional. I enjoyed my experience. They followed up with me every day and I will definitely return. Brian More

Scott and Rochelle were wonderfulProfessional and Scott and Rochelle were wonderful Professional and knowledgeable Terri Letwinsky I will always come back For Servize and a new be home when need Scott and Rochelle were wonderful Professional and knowledgeable Terri Letwinsky I will always come back For Servize and a new be home when needed Have a nice day More

Great Service Writer Rochelle was very professional and friendly while writing up my service request. She made the process quick and easy for me even though she appeared t Rochelle was very professional and friendly while writing up my service request. She made the process quick and easy for me even though she appeared to be multitasking. She was very prompt in returning my call with an update on my vehicle. The attention she gave was quite appreciated. Any time I return for service I will wait until she can assist me. More

The Front desk service was outstanding! It was a pleasure going into this location in Bowie and I would ONLY take my jeep to this location because of how helpful and friendly the staff was with me. In pa going into this location in Bowie and I would ONLY take my jeep to this location because of how helpful and friendly the staff was with me. In particular, Rochelle went above and beyond during my visit to make sure my experience was fantastic and I found her to be very knowledgeable in addressing my concerns! Turn around time was quick in regards to getting my jeep serviced and back out the door. 10 out of 10 More

Service is just as good as sales The buying experience was excellent and now the service experience is likewise. Used the express service for the first oil change and it was a painles The buying experience was excellent and now the service experience is likewise. Used the express service for the first oil change and it was a painless experience. More

This was the best experience I’ve had a dealership service department. Doug was knowledgeable, informative and took the time to be thorough in his explanations. He went the extra mile to be helpful! S service department. Doug was knowledgeable, informative and took the time to be thorough in his explanations. He went the extra mile to be helpful! Staff at dealership was extremely friendly! More

Excellent repair service Great service from time I walked in the door. Ms. Sabino made sure that I received all the fall discounts that were available. The only negative th Great service from time I walked in the door. Ms. Sabino made sure that I received all the fall discounts that were available. The only negative thing is I didn't get a call about additional parts that needed to be replaced. I just happened to call to see how things were going. That's when I was told that I needed an EGR valve and gasket. Also I didn't get a call letting me know that my vehicle was ready. More

Tried to Diagnose Recurring Problem The Service representative kept my 2018 Cherokee for two weeks trying to get the vehicle to duplicate the electrical problem so it could be diagnosed. The Service representative kept my 2018 Cherokee for two weeks trying to get the vehicle to duplicate the electrical problem so it could be diagnosed. The vehicle has had dead batteries on two previous occasions for no reason and during the most recent event, the vehicle went into LIMP mode after every warning light went out. Had the vehicle towed and after it was charged and put on their diagnosis machine it came out normal. So, the vehicle was driven on short trips by the service department, to no avail. Unfortunately, I have the vehicle back and am waiting for it to duplicate the problem. Bottom LIne: I will never buy a Jeep Cherokee again but Ourisman Chrysler Jeep has bent over backwards to find the problem to no avail. More