Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

Great Service- A+ Dropped off van with Rochelle, She got our vehicle in sooner that expected! Happy with communication and their work to get our vehicle repaired as soo Dropped off van with Rochelle, She got our vehicle in sooner that expected! Happy with communication and their work to get our vehicle repaired as soon as possible. Very happy with this experience!!! More

Warranty engine replacement I took my truck in due to the engine light being on and found out it was a catastrophic engine failure. I had two different service writers at the beg I took my truck in due to the engine light being on and found out it was a catastrophic engine failure. I had two different service writers at the beginning and was frustrated with the help they provided. After a month of. Frustration I called in to follow up on the repair status and was told my second service writer was gone and Natasha had took over my repair order. Thank God! Her communication was excellent on the status of the parts, projected completion date and the loaner that was provided took a little sting out of the repair time. The service manager Scott helped out resolving a few minor issues was the truck was completed and I was very satisfied. I will say in the past, I had some issues with the service department and customer service but if upper management knows what is advantageous for the dealership they should have both aNatasha and Scott train all incoming writers in service. More

Grateful and A Pleasant Experience Natasha was quite amiable, yet very professional and knowledgeable of what was to be accomplished in my visit. As a matter of fact, when I called to Natasha was quite amiable, yet very professional and knowledgeable of what was to be accomplished in my visit. As a matter of fact, when I called to check to see if the service that was suggested on the Mopar Card that I received, she shared that it was to be done at 60,000 miles. My car was then at 65 000, and the service had not been done in connection to my transmission because the former person, Rick, had shared with me on my June visit that this service was not to be performed until my car was at 100,000 miles. I’m thankful that Natasha checked the correct manual for my 2013 snd I didn’t have to wait 35,000 more thousand miles to be told that “I should have had it done at 60,000!” Praise God for Natasha! I’m very grateful to her and to your service department for catching the mistake given to me by the tech that I saw in June. I believe his name was Rick Though I had to wait about 5? Hours, it was worth the wait. Thank you for allowing me to give feedback and thank you for your service. I’m grateful to Natasha and those who worked on my car by. Unlike my car and I want to keep things moving the way they should. I thank you for assisting me in that endeavor!!! Have a blessed day! Dr. Barbara Smith More

One Of The Best Service Experiences I Have Had I took my wife's 2013 Town and Country van to Ourisman Chrysler Dodge Jeep Ram of Bowie, MD to have an unscheduled, prepaid, oil change and filter ser I took my wife's 2013 Town and Country van to Ourisman Chrysler Dodge Jeep Ram of Bowie, MD to have an unscheduled, prepaid, oil change and filter service performed on the vehicle. Doug was my service representative and he was polite and professional from start to finish. He kept me informed of the progress of service on my vehicle and any delays in completing the service. Doug is one of the Best service representatives I have ever met. Doug is fine example of true customer service. He deserves a raise! More

Excellent 5 Star Customer Service Customer service is excellent at Oursman Jeep of Bowie. From the moment you drive in until you drive off, the service is 2nd to none. Rochelle Sambino Customer service is excellent at Oursman Jeep of Bowie. From the moment you drive in until you drive off, the service is 2nd to none. Rochelle Sambino and mechanics are the BEST! More

Great Service Representative The Ourisman Representative did an outstanding job. She quickly checked me in, followed up with me on the status of my vehicle and delivered it with The Ourisman Representative did an outstanding job. She quickly checked me in, followed up with me on the status of my vehicle and delivered it with all service done right the first time. More

to much time and money spent Took longer than I thought, spent too much money out of pocket, loaner was good but too late, not even military discount. Natasha was good! Took longer than I thought, spent too much money out of pocket, loaner was good but too late, not even military discount. Natasha was good! More

Oil change and tire rotation I was immediately attended to when I arrived without an appointment. The people that assisted me were professional and friendly. They provided timel I was immediately attended to when I arrived without an appointment. The people that assisted me were professional and friendly. They provided timely and accurate information about the services I requested and delivered as promised. I've been using this dealership for five (5) years now and have come to expect a high level of service. Today was no exception - those expectations were met. More

Ourisman Bowie offers quality service We took our 2012 Dodge Challenger in for some recall work and the service team took excellent care of our car. The entire staff was friendly and help We took our 2012 Dodge Challenger in for some recall work and the service team took excellent care of our car. The entire staff was friendly and helpful. It was a stress-free positive experience. We will recommend Ourisman Bowie to others. More

Ourisman for the win! Took my new car in for it's first maintenance and Ourisman took care of EVERYTHING! The service manager, Natasha Tennessee was PHENOMENAL! She ensur Took my new car in for it's first maintenance and Ourisman took care of EVERYTHING! The service manager, Natasha Tennessee was PHENOMENAL! She ensured that my car was cared for by the top notch techs at Ourisman and that I was kept in the loop with where my car was. Mrs. Tennessee and the crew at Ourisman Bowie is the reason I'll be bringing my car back for ALL of my servicing needs! More