Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

Recall repair The service department continues to provide outstanding service. The recall repairs were completed in a timely manner and also recommended maintenance The service department continues to provide outstanding service. The recall repairs were completed in a timely manner and also recommended maintenance was explained in detail. More

My Ourisman experience Timely, professional customer service! The service dept seemed to genuinely be concerned with my engine issue and getting me into a safer vehicle whil Timely, professional customer service! The service dept seemed to genuinely be concerned with my engine issue and getting me into a safer vehicle while they worked on mine. Then kept me constantly updated while they had my vehicle. More

Perfect Great service and fast the people are friendly and had no problem the information was given and was updated all the time about the service. Great service and fast the people are friendly and had no problem the information was given and was updated all the time about the service. More

Dashboard Replacement I would like to thank the Service Staff at Ourisman Chrysler Jeep for their outstanding performance in replacing the Dashboard in my 2014 Jeep Grand C I would like to thank the Service Staff at Ourisman Chrysler Jeep for their outstanding performance in replacing the Dashboard in my 2014 Jeep Grand Cherokee. I have used their service regularly and have always been impresed by the staff, beginning with he Service Manager, Scott Donaldson, to my Service Rep. Ellen Tardiff, but this time they reall demonstrated their expertise, customer care, and personal touch. I would like to also single out, Bob Heisner, the Senior Tech who took a personal interest in assuring me that, though this was a major endeavor, I would be satisfied. The Team kept me up to date on their progress and delivered my vehicle as promised. I have worked with Bob in the past on other issues and he continues to amaze me with his overall technical skills and expertise in so many areas. Kudos to the TEAM. John Durrett More

Timely and efficient I came into the dealership without an appointment, for an oil change and multi-point check. My service was complete in approximately two hours. I like I came into the dealership without an appointment, for an oil change and multi-point check. My service was complete in approximately two hours. I like the dealership because of the good service and very comfortable customer waiting area. More

Oil Change My CR-V runs like a champ and it's very smooth. The technicians did an awesome job. Thank you very much, Marian Thomas Loyal Customer My CR-V runs like a champ and it's very smooth. The technicians did an awesome job. Thank you very much, Marian Thomas Loyal Customer More

Service Advisor I was very impressed by my Service Advisor, She was very knowledgeable, willing to answer all questions and made necessary suggestions that will help I was very impressed by my Service Advisor, She was very knowledgeable, willing to answer all questions and made necessary suggestions that will help me maintain my vehicle in an excellent running condition. She is an asset the the company. More

Excellent Service Department I purchased the car from this location in 2014 and recieved nothing less than excellent service since then. I would recommend Ourisman Chrysler Jeep t I purchased the car from this location in 2014 and recieved nothing less than excellent service since then. I would recommend Ourisman Chrysler Jeep to all in need of new car or great service. More

Good Experience Went in for oil change. Service rep said tech had discovered a leak in the transmission line that needed repair. Repair was covered by extended warran Went in for oil change. Service rep said tech had discovered a leak in the transmission line that needed repair. Repair was covered by extended warranty we purchased when we bought the vehicle.. I was provided a loaner and was called the next day to pick up our repaired vehicle. More

Staff was efficient, very courteous, and very helpful When I purchased my 2018 Dodge Grand Caravan at Ourisman Chrysler Dodge of Bowie, I also purchased a service contract for regular service such as oil When I purchased my 2018 Dodge Grand Caravan at Ourisman Chrysler Dodge of Bowie, I also purchased a service contract for regular service such as oil and filter change and tire rotation, which is the service I had on 4/3/19. I took my vehicle through the "Express Service" lane at 7:40 a.m., I was told that it would take about 2 hours, so I decided to leave it and return later. I was given a ride back home by Ourisman's courtesy shuttle service. I received a call about 9:50 a.m. advising me that my van was ready. I went to pick it up, and since I had purchased the service contract, nothing was owed. The staff was efficient, courteous and helpful, and overall, my experience was very pleasant. I would give it 5 Stars! The only thing I miss is that the auto shop does not vacuum the floors of your vehicle the way that shops used to do back in the day. I really miss that. I don't know if there are any shops that do it anymore. More