Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

Jeep Servicd All went well, except I wasn’t told that the shop was closing early on New Years Eve so I had to leave my vehicle over night for 2 days. Customer serv All went well, except I wasn’t told that the shop was closing early on New Years Eve so I had to leave my vehicle over night for 2 days. Customer service was great and I will returns to get my Jeep serviced here. Thank you! More

Great People - Slow Service The people in the service department are awesome! I’m only pointing out this problem with the hopes they’ll find a solution. I’ve brought my vehicles The people in the service department are awesome! I’m only pointing out this problem with the hopes they’ll find a solution. I’ve brought my vehicles to this dealership for service for the past two or three years. It’s always for an oil change, tire rotation, and an occasional car wash. I’ve probably only had my car washed twice. There were a few times there was a recall, which takes additonal time. Every time I’ve gone, it takes at least two hours. That’s a long time for just an oil change and tire rotation. It would be great if they would go to an appointment system or an express service for oil changes. I will say because of growing weary of the wait times, I’ll most likely find another place for routine service. More

Extra Mile Bob and Natasha went the extra mile in explaining a noise I thought was ominous by isolating the issue and assuring me it wasn’t some sort of major me Bob and Natasha went the extra mile in explaining a noise I thought was ominous by isolating the issue and assuring me it wasn’t some sort of major mechanical failure. More

Appreciated I came in on a scheduled appointment. As always the service center atmosphere was pleasant and friendly. My appointment was with Paul. I got his fu I came in on a scheduled appointment. As always the service center atmosphere was pleasant and friendly. My appointment was with Paul. I got his full attention and he made me feel like a value customer. He listened attentively as I tried to explain the service I felt needed. The invoice was on his desk waiting for my arrival. I'm a senior citizens. I truly appreciated him giving me the opportunity to speak with out interruptions. At the service completion, I left with a smile. Thank to all involved in servicing my vehicle. Doreatha Picott More

AWESOME SERVICE !!!!! EVERYTHING THAT WAS REQUESTED FOR SERVICE WAS HANDLED IN A TIMELY, CLEAR AND CONCISE MANNER. OURSIMAN IS A GREAT DEALER/SERVICE SHOP !!!! HIGHLY RECOM EVERYTHING THAT WAS REQUESTED FOR SERVICE WAS HANDLED IN A TIMELY, CLEAR AND CONCISE MANNER. OURSIMAN IS A GREAT DEALER/SERVICE SHOP !!!! HIGHLY RECOMMEND TO ALL More

Super friendly employees with great customer service I made the mistake of going during the busiest hours to get my jeep serviced so I did have to wait a bit, but the staff was super nice and friendly. I I made the mistake of going during the busiest hours to get my jeep serviced so I did have to wait a bit, but the staff was super nice and friendly. I didn't mind waiting because they were so funny and nice. More

Best Service Center This is one of the best service Department in the area. Mechanical or Electrical Problems. They will repair your vehicle. The service Manager and Rick This is one of the best service Department in the area. Mechanical or Electrical Problems. They will repair your vehicle. The service Manager and Rick are very encouraging and supporting. After dealing with other Dealerships, I found this service Center to be very efficient with my Jeep service needs. More

Friendly, professional, and caring. Natasha was absolutely fantastic. Her balance of professionalism, friendliness, and caring made me feel like part of a family. I usually hate to spen Natasha was absolutely fantastic. Her balance of professionalism, friendliness, and caring made me feel like part of a family. I usually hate to spend time going to, and waiting for, my car to get serviced, but with Natasha's approach to me as a customer, I can now say I actually don't mind taking my car in for service, and I actually look forward to it knowing the car (and myself) are well taken care of. More

Poor to Horrible Service It took almost two weeks to fix a factory recall which contributed to my vehicle not starting. I never received follow up calls on the progress of my It took almost two weeks to fix a factory recall which contributed to my vehicle not starting. I never received follow up calls on the progress of my vehicle, no return calls concerning a loaner, and at one point in the 13 days my vehicle was at this facility the tech indicated they didn't know why the car was not starting after the recall part was replaced. I had to actually call the manager to get progress and status of my vehicle The customer service was horrible, however, previous times it was slightly above average. More

Great first visit Fantastic first experience at the Bowie store! I was introduced to the service manager Chance, and he provided outstanding personnel service and had m Fantastic first experience at the Bowie store! I was introduced to the service manager Chance, and he provided outstanding personnel service and had me back on my way faster then I anticipated! More