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Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

Bowie, MD

4.4
440 Reviews
Call Service Center (855) 818-4762

440 Reviews of Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

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March 28, 2024

Went in to have tires rotated and a license plate bulb replaced..4 hrs later all done..but the kicker was $70 to change a $3 bulb. Wont be going there ever again! More

by jhall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
none of these people helped me
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Mar 30, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

We're sorry to hear about your experience. Our commitment to using OEM parts and certified technicians means our prices might be higher, but we strive to provide quality service. It's disappointing to hear about your wait time and the unexpected cost for the license plate bulb. We understand your frustration and appreciate your feedback. If you have any further concerns or need assistance in the future, please don't hesitate to reach out.

March 21, 2024

Great customer service! I was in and out, and my rep explained future services needed. More

by Bop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layna
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Mar 26, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

It's fantastic to hear that you had a great experience with the customer service and that your representative was helpful in explaining future services. It's always reassuring to have clear guidance on maintenance. If you need anything else, don't hesitate to let us know!

March 15, 2024

Ourisman serviced my vehicle’s recall without any problem. They scheduled me and said the service would take two hours, and that was correct. They serviced the car in the two hours they stated. They More

by S waters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Lowe
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Mar 16, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for sharing your positive experience with Ourisman! We're delighted to hear that our team was able to efficiently service your vehicle's recall without any issues. Providing accurate scheduling and transparent service is always our goal, and we're pleased to hear that we met your expectations. We look forward to serving you again in the future!

March 15, 2024

Brittany was amazing! Everyone was do nice and helpful. I have struggled at other Jeep dealers with staff not being helpful or honest with me! I am grateful for Manny who More

by rara116rara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Lowe
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March 06, 2024

Service was quick and same day, however, I was charged an extra $24.00 for miscellaneous fees that nobody could explain. It would be nice ( and honest) to define all cost so we know what we are paying for. More

by DavidR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Mar 09, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

We sincerely apologize for any inconvenience caused. We're happy to offer payment options that don't incur fees, such as cash or debit card. We value your business and want to ensure your experience is as smooth as possible.

February 22, 2024

Such great services, they took their time to see what the problem was. The customer service level was on point. More

by randar29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Feb 23, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Randar, It's great to hear that you had such a positive experience with us! It sounds like they really went above and beyond to understand and solve the problem. Thank you for your business.

February 20, 2024

Quick & great customer service. I went in with car issues and got it resolved quickly. 10/10 More

by gomez.florentin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAVID VALENZUELA
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Feb 23, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Gomez, Thank you for your feedback! We strive to provide quick and excellent customer service to all our clients. It's great to hear that we were able to resolve your car issues promptly. We appreciate your business and hope to continue providing you with top-notch service in the future.

February 19, 2024

I was greeted by a wonderful young lady. She explained the process to me, asked me to make myself comfortable and she would find me when she needed me. The waiting area was clean and com More

by The2ndJeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department A+
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Mar 01, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for taking the time to share your thoughtful feedback with us! We take genuine pride in the excellent customer service we provide, and we're grateful you experienced that from checking in to taking care of the bill. We'll be sure to pass your kind words on to our Service Department and tell them to keep up the great work. Thanks, too, for your feedback on our clean and comfortable waiting room. If you or your Jeep needs anything, we're here anytime! We appreciate your business and look forward to your next visit with Ourisman. :)

Mar 03, 2024 -

The2ndJeep responded

I was greeted by a wonderful young lady. She explained the process to me, asked me to make myself comfortable and she would find me when she needed me. The waiting area was clean and comfortable! The service I requested took the amount of time expected. From checking in to taking care of bill, staff was very helpful and polite. I will use this dealership again and would definitely recommend to my friends and family.

February 07, 2024

Efficient employees nice to deal with they listen to the issues that i was having wit my vehicle More

by firejohn161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in service
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Feb 15, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you very much for your 5-star review! Our top priority at Ourisman CDJR of Bowie is customer service, and we're delighted you experienced that working with Dave and the rest of our professional Service Department. We appreciate your kind words concerning our team's communication skills and will tell them to keep up the great work. If your Jeep needs anything, from routine auto maintenance to extensive repairs, we're here anytime. Thanks for supporting us and take care!

January 29, 2024

The service department was exceptional with great customer service and very efficient. I highly recommend them. More

by Sixxfive717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you so much for taking the time to share your feedback with us! We're delighted to hear our Service Department provided exceptional customer service during your recent visit. We'll be sure to pass your kind words on to our team and tell them to keep up the great work. If you or your Ram needs anything, we're here anytime. Thanks for supporting Ourisman and enjoy the rest of your day!

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