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Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

Bowie, MD

4.3
441 Reviews
Call Service Center (855) 818-4762

441 Reviews of Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

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April 06, 2024

Good service. Would have preferred to be giving a call regarding total cost prior to completing the service. Delivered on time. More

by Nut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in service
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Apr 06, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for your feedback. We appreciate your preference for a call regarding total cost prior to service completion. We will take this into consideration for future interactions to ensure a more transparent and satisfactory experience for you. We're glad to hear that despite this, we were able to deliver the service on time. If you have any further concerns or questions, please don't hesitate to reach out to us. Your satisfaction is our priority.

March 28, 2024

Went in to have tires rotated and a license plate bulb replaced..4 hrs later all done..but the kicker was $70 to change a $3 bulb. Wont be going there ever again! More

by jhall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
none of these people helped me
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Mar 30, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

We're sorry to hear about your experience. Our commitment to using OEM parts and certified technicians means our prices might be higher, but we strive to provide quality service. It's disappointing to hear about your wait time and the unexpected cost for the license plate bulb. We understand your frustration and appreciate your feedback. If you have any further concerns or need assistance in the future, please don't hesitate to reach out.

March 21, 2024

Great customer service! I was in and out, and my rep explained future services needed. More

by Bop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layna
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Mar 26, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

It's fantastic to hear that you had a great experience with the customer service and that your representative was helpful in explaining future services. It's always reassuring to have clear guidance on maintenance. If you need anything else, don't hesitate to let us know!

March 15, 2024

Ourisman serviced my vehicle’s recall without any problem. They scheduled me and said the service would take two hours, and that was correct. They serviced the car in the two hours they stated. They More

by S waters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Lowe
Report | Print
Mar 16, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for sharing your positive experience with Ourisman! We're delighted to hear that our team was able to efficiently service your vehicle's recall without any issues. Providing accurate scheduling and transparent service is always our goal, and we're pleased to hear that we met your expectations. We look forward to serving you again in the future!

March 15, 2024

Brittany was amazing! Everyone was do nice and helpful. I have struggled at other Jeep dealers with staff not being helpful or honest with me! I am grateful for Manny who More

by rara116rara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Lowe
Report | Print
March 06, 2024

Service was quick and same day, however, I was charged an extra $24.00 for miscellaneous fees that nobody could explain. It would be nice ( and honest) to define all cost so we know what we are paying for. More

by DavidR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Mar 09, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

We sincerely apologize for any inconvenience caused. We're happy to offer payment options that don't incur fees, such as cash or debit card. We value your business and want to ensure your experience is as smooth as possible.

February 22, 2024

Such great services, they took their time to see what the problem was. The customer service level was on point. More

by randar29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Feb 23, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Randar, It's great to hear that you had such a positive experience with us! It sounds like they really went above and beyond to understand and solve the problem. Thank you for your business.

February 20, 2024

Quick & great customer service. I went in with car issues and got it resolved quickly. 10/10 More

by gomez.florentin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAVID VALENZUELA
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Feb 23, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Gomez, Thank you for your feedback! We strive to provide quick and excellent customer service to all our clients. It's great to hear that we were able to resolve your car issues promptly. We appreciate your business and hope to continue providing you with top-notch service in the future.

February 19, 2024

I was greeted by a wonderful young lady. She explained the process to me, asked me to make myself comfortable and she would find me when she needed me. The waiting area was clean and com More

by The2ndJeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department A+
Report | Print
Mar 01, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for taking the time to share your thoughtful feedback with us! We take genuine pride in the excellent customer service we provide, and we're grateful you experienced that from checking in to taking care of the bill. We'll be sure to pass your kind words on to our Service Department and tell them to keep up the great work. Thanks, too, for your feedback on our clean and comfortable waiting room. If you or your Jeep needs anything, we're here anytime! We appreciate your business and look forward to your next visit with Ourisman. :)

Mar 03, 2024 -

The2ndJeep responded

I was greeted by a wonderful young lady. She explained the process to me, asked me to make myself comfortable and she would find me when she needed me. The waiting area was clean and comfortable! The service I requested took the amount of time expected. From checking in to taking care of bill, staff was very helpful and polite. I will use this dealership again and would definitely recommend to my friends and family.

February 07, 2024

Efficient employees nice to deal with they listen to the issues that i was having wit my vehicle More

by firejohn161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in service
Report | Print
Feb 15, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you very much for your 5-star review! Our top priority at Ourisman CDJR of Bowie is customer service, and we're delighted you experienced that working with Dave and the rest of our professional Service Department. We appreciate your kind words concerning our team's communication skills and will tell them to keep up the great work. If your Jeep needs anything, from routine auto maintenance to extensive repairs, we're here anytime. Thanks for supporting us and take care!

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