Lustine Chrysler Dodge Jeep - Service Center
Woodbridge, VA

256 Reviews of Lustine Chrysler Dodge Jeep - Service Center
thanks alot rashad..!!! Had a good and comfortable ride this morning...... Not only that... I was still on time for my meeting ...thanks to Rashad and Lustin !!! Thanks guys. Had a good and comfortable ride this morning...... Not only that... I was still on time for my meeting ...thanks to Rashad and Lustin !!! Thanks guys... More
Recall Completed Going to any service shop is not something that I would rate highly; however, I do like working with Lustine Dodge when my vehicle needs service as I Going to any service shop is not something that I would rate highly; however, I do like working with Lustine Dodge when my vehicle needs service as I am already treated with respect and courtesy for anything dealing from routine maintenance to recalls. Today, I brought my vehicle in for a recall that was going to take upwards of four hours to complete. I live south of the dealership and with I-95 traffic, it is not a choice for me to just drop off the vehicle and pick it up later. That would mean getting stuck in traffic both going north and then south again. There is a Dodge dealership closer to where I live, Safford; however, I have had such a bad experience with them that I will never bring my vehicle back to them. So with that, I just plan to stay at the dealership. Because WiFi was not working in the dealership, I asked my service adviser if I could travel to a local eatery so I could get work done. Dexter, the courtesy-shuttle driver brought me to Panera and came back for me when my vehicle was done. He was actually the one that told me my vehicle was done when he came in the front door. The service actually did not take four hours but only two, which was manageable when you don't have to wait at the dealership. Tracy and Tina helped to check me out at the end of the process. Both women are kind and the process was as painless as it could be with getting service done. More
Thanks To Dexter! My experience at the service center was extremely pleasant. Not only was I able to get my vehicle tended to in a timely manner but I was greeted by pl My experience at the service center was extremely pleasant. Not only was I able to get my vehicle tended to in a timely manner but I was greeted by pleasant individuals. One individual in particular by the name of Dexter was very personable and polite in his approach as he was able to assist me with a lift so I was able to make my way to work in a timely manner. He was the standard of excellence as it applies to "putting the customer first". I recommend this location for service! More
Thanks to Rashad! I received a ride home on the shuttle after dropping my vehicle off at the service center. The ride home was smooth and comfortable thanks to the driv I received a ride home on the shuttle after dropping my vehicle off at the service center. The ride home was smooth and comfortable thanks to the driver Rashad! Thank you! More
Excelle t I dropped my vehicle off in the morning and was able to get a quick courtesy ride home. The courtesy driver was very professional and familiar with t I dropped my vehicle off in the morning and was able to get a quick courtesy ride home. The courtesy driver was very professional and familiar with the area. More
It starts with customer service From the Assistant Service Manager who set the stage for the dealership, to the shuttle driver who was made sure I was transported to and from my othe From the Assistant Service Manager who set the stage for the dealership, to the shuttle driver who was made sure I was transported to and from my other engagements. Lustine's service was a great experience. Their Upgrade Program lead (martin Hepburn) and a polished salesman (Doug Canty) will easily earn your return business! Having vehicle trouble hundreds of miles from home can be daunting. I am glad I chose this dealership to help me get back on track. Lustine is a dealership to choose for life. More
Service for Challenger Shuttle driver Dexter was a pleasure to ride with. Came back to back to get me, though it would make him late for an appointment. Shuttle driver Dexter was a pleasure to ride with. Came back to back to get me, though it would make him late for an appointment. More
Great Service Ken Moore is the dude. He helped me out a ton and really made sure I had a good experience. I heard a clunking noise coming from my engine and brought Ken Moore is the dude. He helped me out a ton and really made sure I had a good experience. I heard a clunking noise coming from my engine and brought it in to get checked out. real honest guy and trustworthy dealership...defintiely coming back! More
Dexter was great and was so nice as he brought me home. Tx Dexter thanks for the great ride home. Dexter is a wonderful family member to Lustine Jeep. A real keeper for your business. Thanks for hiring wonderf Dexter thanks for the great ride home. Dexter is a wonderful family member to Lustine Jeep. A real keeper for your business. Thanks for hiring wonderful staff to meet our needs. More
Wonderful experience Peter Kim and his team are great, I have been here before and it was a nightmare to even get an oil change! See him for anything! Peter Kim and his team are great, I have been here before and it was a nightmare to even get an oil change! See him for anything! More