Ourisman Chrysler Dodge Jeep Ram of Woodbridge

October 2022, I trade my Vehicle in for used ram truck and sign 7 years payment plan. So, I got 2020 Ram 1500 Big Horn Crew Cab SWB 4WD with 106,000 miles so I got it for $33,000 then I added wheels and t and sign 7 years payment plan. So, I got 2020 Ram 1500 Big Horn Crew Cab SWB 4WD with 106,000 miles so I got it for $33,000 then I added wheels and tires and rim cover. went back and got rim/ tires fix with no power in 2023. Now 2026 I'm trying contact them to get my rim and tires fix try email and call them many time No answer or AI answer then transfer and once again no answer then I hold of the service desk ask to speak to the high up supervised she told me they have call me back once again no phone. I was thinking upgrade my truck I guess I'm not planning to use Ourisman Chrysler Dodge Ram of Woodbridge VA anymore. More

If I could give a 0, I would. My car has been in and out of this dealership since May 2025 for the same cylinder misfire issue. Each time, they kept my vehicle for 1–2 months at a My car has been in and out of this dealership since May 2025 for the same cylinder misfire issue. Each time, they kept my vehicle for 1–2 months at a time, only for the check engine light to come back on shortly after I got it back. This cycle has repeated multiple times throughout the entire Summer until now. The issue was covered under warranty, yet they continued to replace the same part over and over, even though it was obvious that it was not the underlying problem. Meanwhile, I spent a significant amount of money on rentals and had to practically beg for a loaner, despite this being an ongoing issue that was not caused by me. After my car was in the shop for another two months, I finally received it back last week — only for the check engine light to come back on one day later. At this point, it feels extremely sketchy, as if the light was simply cleared without the actual problem being fixed. Now I’m being told that another diagnostic shows additional codes that “may not be covered under warranty.” How is that my responsibility when I haven’t even had possession of the car or driven it for months? It strongly appears that mistakes made while servicing the vehicle caused further issues. On top of all this, there has been a complete turnover of staff since my car has been in their possession, which honestly says a lot about what may be going on behind the scenes. This dealership waste people’s time without actually resolving the problem. It’s an inconvenience. Do not walk — RUN from this dealership. Save yourself the time, stress, and financial loss. More

Turned in vehicle for oil change and tire rotation. Needed rear brake pads and rotor replaced. They kept the car (my only transport for disabled family member) for two full days. A job that takes 2-hou Needed rear brake pads and rotor replaced. They kept the car (my only transport for disabled family member) for two full days. A job that takes 2-hours. More

On my way between Montreal and Florida, my jeep experienced bad misfires on the 95 near Washington. I managed to go to Ourisman's in Woodbridge and John Davitt took care of us very professionally. experienced bad misfires on the 95 near Washington. I managed to go to Ourisman's in Woodbridge and John Davitt took care of us very professionally. Once the diagnosis was made (very quickly), he worked hard to get us back on the road as soon as possible so that we could enjoy our family vacation. Simply the best! Thank you, John! More

I brought my 2015 Grand Jeep Cherokee for a service call due to transmission issues. This is a recurring problem that i thought was addressed at another dealer. I decided to try Ourisman and from the begin due to transmission issues. This is a recurring problem that i thought was addressed at another dealer. I decided to try Ourisman and from the beginning the attention to detail provided by my Service Advisor John Davitt, was exceptional. He listened to my concern provided timely feedback and got me in a rental as early as possible. John kept me abreast of all major milestones and I feel very valued as a customer. There was never any ‘xx’. John you have restored my faith in car dealerships. Treat everyone like you treated me. You truly love your job!! Irwin. May 2024. More

Horrible experience with the service department and escalated my concerns to Mr. Lepaige and all that was offered were excuses for providing poor customer service. Avoid unless you enjoy incompetence, escalated my concerns to Mr. Lepaige and all that was offered were excuses for providing poor customer service. Avoid unless you enjoy incompetence, poor customer service and a dirty building. More

Vernard was great and I look forward to seeing soon. We love lindsay. Thank you love lindsay. Thank you More

Just saw television commercial where Justine Dodge service said they provide loaners to VIP customers. I purchased 2010 RAM, 2013 RAM, 2013 Charger, 2017 300c from the Woodbridge VA location. We took service said they provide loaners to VIP customers. I purchased 2010 RAM, 2013 RAM, 2013 Charger, 2017 300c from the Woodbridge VA location. We took the 2013 dodge charger to them yesterday morning, and requested a loaner. They said they don't offer loaners. Is this false advertising or misunderstanding? More

Absolutely the worst dealership I've ever done business with.One word will describe their business...INCOMPETENT!In fairness to Jamar ,service writer was Good,mechanical work was SLOW and NOT FIXED CORRECT with.One word will describe their business...INCOMPETENT!In fairness to Jamar ,service writer was Good,mechanical work was SLOW and NOT FIXED CORRECTLY. More