Lustine Chrysler Dodge Jeep - Service Center

Emergency! I was traveling though virgina when my car decided to throw a check engine light!! Was Friday afternoon and had to stop by lustine being the closed de I was traveling though virgina when my car decided to throw a check engine light!! Was Friday afternoon and had to stop by lustine being the closed dealer, the service manager Peter Kim, very knowlegeable came and fixed our car!! Was able to make it north Carolina no problem, that's what I call service!! More

Fixed right! Joey and Peter took great care of my jeep, knowleabke and prompt. I will continue to use Lustine! Keep up the great work, the great thing is I have a Joey and Peter took great care of my jeep, knowleabke and prompt. I will continue to use Lustine! Keep up the great work, the great thing is I have a Honda that I will be getting services as well! More

Dishonest and Unprofessional This dealership has lost a customer for life and I will be sure they do not gain other consumers money. They have been nothing but unprofessional and This dealership has lost a customer for life and I will be sure they do not gain other consumers money. They have been nothing but unprofessional and rude and have actually lied and delivered my 2015 Jeep Wrangler back to me without performing the work they were paid to do. I have requested several times to speak with the owner of the organization and even sent him an email. He never responded. More

The Unsung Hero Of Lustine Jeep I came to the dealership to get my new alarm and wheel locks installed. I was told I would be waiting most of the day for my vehicle. What made this e I came to the dealership to get my new alarm and wheel locks installed. I was told I would be waiting most of the day for my vehicle. What made this experience tolerable was Dexter. He shuttled me to Denny's to get breakfast; he gave me his personal cell # to call him back when I was done. After picking me up, Dexter listened to my frustration with the service process. He gave me another perspective on how the service actually works. He was very empathetic. I left his shuttle feeling better about my service experience. It's people like Dexter that make Lustine Jeep a Great Dealership. More

Excellent experience This is the second time I've worked with Mr. Joey Mollica in the service dept. He always seems to have a hundred things going on, but he always greets This is the second time I've worked with Mr. Joey Mollica in the service dept. He always seems to have a hundred things going on, but he always greets me by name and asks about the family. I don't now how he does it, but that's a touch that's not found in a lot of businesses anymore. He is very knowledgeable and, most of all, honest! I haven't had to have any major work done (yet), but his maintenance recommendations are always logical. Thank you to Joey and Peter for making a great service team! More

Horrible horrible customer service!! The most disorganized unprofessional shop I have ever been to. I regret buying my 2015 Jeep Wrangler. The service department does not communicate and The most disorganized unprofessional shop I have ever been to. I regret buying my 2015 Jeep Wrangler. The service department does not communicate and has not shown that they appreciate me as a customer. Actually left voice mail for Bert Lustine with no return call. DO NOT PURCHASE FROM LUSTINE!!!! More

Did not meet my expectations...such poor service I bought a brand new car from Lustine 3 months ago and I had to take it into service a couple weeks ago due to my a/c suddenly not working. After a te I bought a brand new car from Lustine 3 months ago and I had to take it into service a couple weeks ago due to my a/c suddenly not working. After a technician took a look at it, he found that the problem was a small hole in my a/c condenser that was most likely caused by a small rock. My service advisor informed me that it would cost $1000 to fix as my warranty and the additional warranties I had purchased for the car would not cover it. He also stated it would be labeled a collision...on a brand new car!?! I spoke to their service manager who promised to get me a solution, but I never heard back from him. In fact, he asked me to write a review for another service advisor if he promised to help. What kind of bargaining technique was he trying on me? I contacted Chrysler directly and they too were no help. So now i'm stuck with a crappy car that was made with cheap material and overpriced. I of course shouldn't have expected so much from an "average" dealership. I would not recommend anyone to spend their money here. More

Dexter, the shuttle driver, was the best. Dexter, the shuttle driver, was great. He was very pleasant and full of great advice as was my Service Advisor, Ken Moore. I will return for service t Dexter, the shuttle driver, was great. He was very pleasant and full of great advice as was my Service Advisor, Ken Moore. I will return for service to my 2014 Wrangler. More

Most unorganized dealership So I called to get a recall that dodge had sent me a flyer about and it took five days to get in for service on my van. Then after five days of waitin So I called to get a recall that dodge had sent me a flyer about and it took five days to get in for service on my van. Then after five days of waiting and $75.00 for a baby sitter so we could take it in the middle of the day since that was the only time I was offered. I take my vehicle in and they took my van and said it will be about 1.5 hours. 2 hours of waiting in their waiting room they call us over and tell us that they don't even have the part to do the work needed to fix our van and they won't have it for a month. How can a dealership not know what parts they have, does Lustine not keep an inventory because I'm pretty sure that a standard thing at every business in the world. When I ask for an explanation all I got was we just don't have it, we don't have it. I don't find this to be valid explanation. needless to say I do not intended to return to Lustine in the future for service or to purchase a vehicle. More

Wow ! One of the best service departments around. Lustine always gets the job done, would recommend this dealership to anyone who needs service on their car One of the best service departments around. Lustine always gets the job done, would recommend this dealership to anyone who needs service on their car. More