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Lustine Chrysler Dodge Jeep - Service Center

Woodbridge, VA

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256 Reviews

256 Reviews of Lustine Chrysler Dodge Jeep - Service Center

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March 17, 2021

Very Customer Friendly.Treats everyone with respect. Very Customer Friendly. Treats everyone with respect. Good coffee machines Maybe some BBQ weekends would be nice. Management are nice gentleman, j More

by hstephenson3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sham Moumen, Nino Sita, Thomas Ramey, Sam Colleton
Mar 17, 2021 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

We appreciate the kind words regarding your visit! Please let us know how we can help in the future!

February 04, 2021

Teagan was AHMAZING and explained what was wrong with my Jeep in terms even I could understand! And my car was ready two hours earlier than expected! I am thrilled with my experience and am bringing all my More

by Jimmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Ramey, Teagan Lessord, Jimmy Myers
Feb 04, 2021 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Thanks Jimmy for sharing your experience with us! Teagan is truly amazing and we love having him on our team!

November 04, 2020

I just want to give a shout out to the superb service that I recently received from the Service Department. The courteous service began with the technician assistant who then released me to Eric. Eric pr More

by Cmbowie41
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service Department Technician Assistant, Eric Boswell
Nov 05, 2020 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Thank you for the 5-star rating! We are happy to hear that your experience with our service department and Eric was great! Please be sure to reach out if we can assist again in the future! Thomas Ramey Service Director Lustine CDJR (703) 643-5125 tramey@lustine.com

October 23, 2020

Eric B. is awesome and provides the best customer service ever! Grayson the Mechanic is the best. Both are attentive to my needs and ensures my vehicle is taken care of. More

by INTENSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grayson is awesome!, Eric Boswell
Oct 24, 2020 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Thanks for sharing about your experience with Eric and Grayson! We are happy to hear that they were attentive to your needs and were able to get your vehicle taken care of! Thomas Ramey Service Director Lustine CDJR (703) 643-5125 tramey@lustine.com

October 15, 2020

Eric is always great! As a woman, they don't recommend unnecessary repairs which I appreciate. I was a long time Ford customer so I'm glad in here.I love this service department! Thank you! More

by kchamberlain1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Boswell
Oct 15, 2020 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Thank you for sharing about your experience with Eric! He really is awesome to have around and does a great job at explaining everything to his customers! Thomas Ramey Service Director Lustine CDJR (703) 643-5125 tramey@lustine.com

August 12, 2020

Beyond Exceptional My husband was in route to a business meeting he led; and had his vehicle go into limp mode due to several recalls and issues related to the software More

by Resa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nino Sita, Sam Colleton
Aug 13, 2020 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Thank you so much for taking a few moments to share your husband's experience with us! Safety and customer service are of the utmost importance here at Lustine, so you can rest assured your vehicle is in good hands. We look forward to returning your vehicle to you soon.

June 12, 2020

Lustine has been nothing but helpful with my jeep needs! Jamar went above and beyond what was expected! I would recommend to everyone I know. More

by kristin
Recommend Dealer
Yes
Employees Worked With
Jamar Hylton , Jamar Hylton
Jun 15, 2020 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Thanks so much for the glowing recommendation, Kristin! Helping our customers is what we love most, and we're glad to hear Jamar could be of service. Please don't hesitate to reach out if there is anything else we can assist you with.

September 24, 2019

Great customer service Always professional, and good with explaining what was done and all recommendations. The waiting area is clean, snack machines and beverages are av More

by dkwilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Dorrey
Sep 25, 2019 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Thank you for this incredible review! I am so glad to hear you loved our waiting area.

September 20, 2019

Hannah service advisor is top-notch! Made an appointment the day before service and was able to have my headlights replaced with in stock parts. Hannah was very knowledgeable about my Je More

by autoreview
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Floyd Dodson, Hannah Dorrey
Sep 23, 2019 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Thank you for this excellent review. We greatly appreciate you taking the time to write this out. Please let us know if we can help you with anything else!

June 17, 2019

Service Great customer service. Always happy with more service. I don't like that I have a minimum word requirement in this survey I makes me not want to do i More

by Minivanmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Layton, Doug Canty, Barry Basson, Kenny James
Jun 19, 2019 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Thank you for taking the time to leave this great review. We really appreciate it!

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