Lustine Chrysler Dodge Jeep - Service Center

Lustine dodge service department were so friendly! once they found out i was coming from pa they put everyone else on hold & took my car in right away for an express oil change! & they even fed me & my son they found out i was coming from pa they put everyone else on hold & took my car in right away for an express oil change! & they even fed me & my son! fastest service i ever received in my life:) i was very happy with the service i received! More

WHILE HAVING 2011 DURANGO SERVICED TODAY I INQUIRED ABOUT A SOLICITATION RECEIVED FROM LUSTINE ABOUT LOWERING PAYMENTS. MRS. BYRD EXPLAINED PROCESS TO ME AND MR. LANCASTER SHOWED ME A 2013 DURANGO RT THAT I A SOLICITATION RECEIVED FROM LUSTINE ABOUT LOWERING PAYMENTS. MRS. BYRD EXPLAINED PROCESS TO ME AND MR. LANCASTER SHOWED ME A 2013 DURANGO RT THAT I HAVE BEEN EYEING FOR QUITE SOME TIME (DONNIE SOLD MY 2011 TO ME). MRS. BYRD AND MR LANCASATER AND THE YOUNG LADY WHO ASSISTED WITH THE AUTO PROTECTION COVERAGE (SORRY, FORGOT NAME) WERE VERY EFFICIENT IN PROCESSING THE TRANSACTION AS I HAD TO WORK TODAY. I DIDN'T HAVE INTENTIONS OF PURCHASING A NEW VEHICLE TODAY, BUT THE AFOREMENTIONED PERSONS MADE IT AN EXCELLENT EXPERIENCE. MRS BYRD WAS ADAMANT SHE COULD GET ME THE DEAL I WANTED AND SHE DELIVERED. ANOTHER SALES REP WAS GOING TO SHOW ME THE NEW VEHICLE BUT ONCE I SAW DONNIE IN THE BUILDING I POINTED AT HIM AND SAID "IM WORKING WITH HIM, THATS MY MAN". THE YOUNG LADY WHO SOLD ME THE PROTECTION PLAN WAS VERY DOWN TO EARTH, KNOWLEDGEABLE, AND THOROUGH. More

Customer Service Manager Darlene Breeden was very, very nice and profesional. Darlene called me a few times to arange a convinient date for services to be done to my Jeep. She was very, very helpful. I wou nice and profesional. Darlene called me a few times to arange a convinient date for services to be done to my Jeep. She was very, very helpful. I would have rated her with a 10 if there were 10's on your scale. More

The service I have received at this dealership has been far from superior. I have always taken my car to a dealership because I expect them to be experts when it comes to my vehicle. Unfortunately, my ex far from superior. I have always taken my car to a dealership because I expect them to be experts when it comes to my vehicle. Unfortunately, my experience with dealership has been dreadful. A year ago the service department quoted $1900 to fix my tie end rods. After talking to the parts department (at the same dealership) I discovered that it would only cost about $400. They fixed it for the right price and I thought nothing of it. Last month I went back to have my hub and barings fixed and now they want to charge me FOR THE EXACT SAME PROBLEM!!!! Thank goodness I always keep my receipts. I'm currently awaiting a response from the manager, as to, how we will proceed. This is why I've given the rating above. More

I am always happy to give Lustine my business. They treat me like the regular i am and it shows that they care about me as a customer. me like the regular i am and it shows that they care about me as a customer. More

we have purchased the 2011 jeep with lustine. our very first visit with lustine had been very pleasant and still have that friendly 'welcoming' atmosphere. this is what keeps us coming back. we will defi first visit with lustine had been very pleasant and still have that friendly 'welcoming' atmosphere. this is what keeps us coming back. we will definitely recommend lustine to friends. 'It's all about caring :) More

Great sales department. Donnie and Matt were great. Donnie really listened to our needs and did not make us feel pressured. We decided to purchase the EPP package for our new RAM. Initially we did not Donnie really listened to our needs and did not make us feel pressured. We decided to purchase the EPP package for our new RAM. Initially we did not have a good experience with the service department, however after talking to one of the managers Jason, and voicing our concerns he apologized and assured us that our concerns would be addressed and taken care off. Barry the service manager met us at our rescheduled appointment and ensured that the EPP package was reaccomplished to our satisfaction. We appreciate that they took the time to listen to our concerns and made it right. More

It took over 3 hours to do an inspection on our 2005 Toyota Rav4. It was scheduled for 0800hrs. I arrived at 0750 and did not finish until after 1100hrs. On my 2011 Dodge Ram it took more than half a da Toyota Rav4. It was scheduled for 0800hrs. I arrived at 0750 and did not finish until after 1100hrs. On my 2011 Dodge Ram it took more than half a day for a Mechanic to tell me that the noise I was hearing in the transmission was normal. More

We got this Dodge Ram Truck when it was new at Lustine Dodge in Woodbridge,Va 22191 and had all of the serving done there and had good work until this time.The mechainc did not do a good job.It was a good Dodge in Woodbridge,Va 22191 and had all of the serving done there and had good work until this time.The mechainc did not do a good job.It was a good thing that my Son had can over and seen a big spot of oil under my truck and I check it and I could turn the oil filter one and a half turns to get it hand tight.It was a good thing for you that my Son did come over.And Ourisman Chrysler Jeep in Alexandria,Va did the same thing to my Sister;s car that she git new there and had all the serving's done there and it blow up her motor in her car.Thank you Rodger and Brenda Hodges More

Getting through on you phone lines is virtually impossible. When you call you get a message saying thanks for the call, which then transfers you to a busy signal. I experienced this when I needed impossible. When you call you get a message saying thanks for the call, which then transfers you to a busy signal. I experienced this when I needed my 7500 mile service and ended up going to Alexandria in the end. Now at 16,000 miles I dropped my car off after hours last night, and have been trying to call to speak with a service advisor to make sure they understand what I need, and once again the phones are all messed up. Wow!!!! More