Lustine Chrysler Dodge Jeep - Service Center

I brought my dodge in for an oil change this was my first time at Lustine the service was tremendous Shahzad greeted me as soon as I walked in and guided me throughout the whole process I was very pleased an time at Lustine the service was tremendous Shahzad greeted me as soon as I walked in and guided me throughout the whole process I was very pleased and felt welcomed! Overall the quality and service was great and was completed in a timely manner I definitely found the home of my RAM and will be sure to continue my business with Lustine! More

Troy has been my service representative for several years now. I can count on a smooth transaction and great customer service. I routinely use the shuttle offered by the dealership to catch a ride to and f now. I can count on a smooth transaction and great customer service. I routinely use the shuttle offered by the dealership to catch a ride to and from a commuter lot. Troy takes the time to ensure the shuttle is available when I need it. Troy will answer any questions I have or will find the answer and get back to me promptly. It's great knowing I can count on Troy to handle my service requests with professionalism and courtesy. P.S. - love the addition of the iphones and texting. More

Shahzad helped me with the application of the package I purchased when I got a new Jeep a few weeks back. Everything got done in a very timely manner (under 24 hours) and I am very pleased with the work. H purchased when I got a new Jeep a few weeks back. Everything got done in a very timely manner (under 24 hours) and I am very pleased with the work. He even got put on the spot to have a Lo-Jack system installed in my Jeep and got them over there and had it installed in time for pick-up. Very good and professional workmanship by this guy. More

I have been having my Dodge Grand Caravan serviced at Lustine since I purchased in 2005 and have been working with Troy pretty much the whole time. He is always extremely courteous, takes the time to hel Lustine since I purchased in 2005 and have been working with Troy pretty much the whole time. He is always extremely courteous, takes the time to help me understand the maintenance needs of my vehicle, and truly goes above and beyond the call of duty in making sure I am able be scheduled for service to fit in my busy schedule. He always promptly responds to my calls and always gives me the best deal he can on any issues I have had. My trust in Troy is one of the primary reasons I continue to have my vehicle services at Lustine. More

I come to Lustine for all my service needs and Shahzad Islam is always very helpful and friendly throughout the process, I highly suggest this dealership over any other in the DC metro area! Islam is always very helpful and friendly throughout the process, I highly suggest this dealership over any other in the DC metro area! More

Jennifer always greets me with a smile...and is not bad to look at either! Seriously, I have never felt like I was taken advantage of at this dealership. I honestly do not feel that they tack on other gimm to look at either! Seriously, I have never felt like I was taken advantage of at this dealership. I honestly do not feel that they tack on other gimmicks or un-needed preventative maintenance. Most recently, I took my car in for the regular oil change. Along with this, I wanted them to "flash" new firmware in my Durango. See, my power rear hatch stopped working (never miss this unless you have it and lose it). I called the Dodge customer care line and was pointed to a blog that told specifically that a flash to my car would resolve this issue. When I went in to see Jennifer, I mentioned that I wanted this done. She did not try to oversell me, but took my word as gospel, charged me the $50 fee, and that was it! Luckily, the flash did fix the problem. This is one dealership that I do not mind sending my wife to alone, as I do not feel that they would take advantage of her. Another recent encounter was when my Nav DVD quit working. It costs $200 for a new CD, but I didn't want to spend that money unless I knew for sure it was the DVD and not the actual player. When I explained this to the parts manager, he simply unwrapped a DVD to try it out in my car before I purchased it. Lucky for me that it was the DVD and not the player, so I gladly purchased the DVD and was on my way. Last mention of kudo's is to the section where you pay for your servicing. The girl who works this section is always fun to deal with. She has a pleasant and joking attitude- a great personality for a front line employee. All in all, other than the location being somewhat in the hood, I would highly reccommend this dealership to anyone and I do plan on buying my next vehicle here (hopefully a new Challenger!!!). More

I have always been pleased with Troy Robb, my servive adviser, He has always taken care of my car needs and seems always to get it in with my schedule. He seem well versed in customer service ad car ser adviser, He has always taken care of my car needs and seems always to get it in with my schedule. He seem well versed in customer service ad car service needs, More

I have purchased three Jeeps from Lustine Chrysler Dodge Jeep and have them all serviced at Lustine due to the friendliness and professionalism they give every time. Shahzad Islam shows superb professionali Jeep and have them all serviced at Lustine due to the friendliness and professionalism they give every time. Shahzad Islam shows superb professionalism and great friendliness Each time I am there. He and the others make me feel like a personal friend and always take care of all my service and vehicular needs, they are the best! Thanks Lustine! More

Currently, we own 2006 Town and Country. This is our third Van. I have had few problems with it and have taken it to other dealers in the area, I was not happy with their service and their honesty. Fi third Van. I have had few problems with it and have taken it to other dealers in the area, I was not happy with their service and their honesty. Finally, took it to Lustine about a year ago and found Troy Robb, a good, honest and sincere Service writer. Troy has provided exceptional service with honesty and integrity. I actually was thinking about trading the Van especially when the wife lost all the keys, I called Troy, he said: no worry, I will take care of it, he took his time to cut new keys off the VIN, program them in no time and gave us 4 new keys. Troy Robb is a man I can trust. To sum it up, it has been pleasure working with him. He has done great job each and every time I took the van in for service. He is an asset to Lustine! More

Shahzad Islam and Troy Robb always take care of my car with a smile. They are honest and give good advice. True customer service champions at Lustine. with a smile. They are honest and give good advice. True customer service champions at Lustine. More