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Lustine Chrysler Dodge Jeep - Service Center
Woodbridge, VA
256 Reviews
256 Reviews of Lustine Chrysler Dodge Jeep - Service Center
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January 18, 2019
Several services provided by Lustine. High Expectations! Good morning, I have had several services provided by Lustine Chrysler Dodge Jeep. This last visit truly set my expectations for all others to fol Good morning, I have had several services provided by Lustine Chrysler Dodge Jeep. This last visit truly set my expectations for all others to follow. Upon reporting my concern with Mr. David Layton, he immediately noticed and determined that the warranty on Grand Cherokee could cover the necessary repairs after I was previously told I was out of warranty. Mr. Layton’s attention to detail, loyalty to customers, and dedication to ethical practices has encouraged me to spread my experience and why I will return. Mr. Layton assigned my ticket to Thomas Ramey (ASM) and he rapidly determined the necessary service required, ordered the necessary part, provided the name of my Technician (Ashton) and got me into a rental vehicle in a matter of 20 minutes. Mr. Ramey then assigned a service advisor (Sam) that maintained contact with me regarding the status of my vehicle during part shipment and repairs. Understanding that my repairs were time sensitive due to a work related travel using my vehicle Mr. Ramey and Sam ensured that my vehicle actually had a full inspection to determine others needs and safety during the operation of my vehicle. Ashton determined that my brakes were worn to a point that it may have been unsafe and could be a larger cost later if I waited. Mr. Ramey and Sam even went as far as verifying the Mopar Lifetime Limited Warranty on the brakes I had installed 6 months prior. Yes, they did. They didn’t discount my claim that I recently had the front brakes replaced, they verified if the workmanship or part was inadequate. Thus, insuring my security as drive my vehicle outside the state of Virginia today for work related travel. As Lustine Chrysler Dodge Jeep worked on my vehicle for the past 5 days, I can only be thankful that their dedication to service is paramount, attention to detail is crucial to avoid returning the same day for something missed, and Mr. Layton ensures his staff maintain a standard that was emulated in Mr. Ramey, Sam and Ashton. Knowing that my vehicle is now being finished my Wiley today, I look forward to my next vehicle service with a team that is mindful of their work and understand how their service affects a customer’s experience. Mr. Layton, thank you for your attention to detail on my warranty, being honest, respectful and courteous to a customer that will return to your Jeep Service location. I hope that Mr. Nino Sita recognized you and your team for something that may same small, but has a large impact on the name of your organization. Looking forward to picking up my vehicle today. J. Cooper 01/18/2019 More
by J. Cooper
Employees Worked With
Thomas Ramey, David Layton
August 25, 2018
WORST EXPERIENCE EVER I am a long time Dodge owner and have dealt with multiple Dodge dealership and would not go back there if my head was on fire and I needed a glass o I am a long time Dodge owner and have dealt with multiple Dodge dealership and would not go back there if my head was on fire and I needed a glass of water. I went in for service on my Ram truck and as soon as I spoke to the service rep he started trying to sett me things. I explained I had a recall on the truck and had a couple issues. We have had an issue with the rear breaks not engaging causing all stopping to come from the front breaks and a low RPM issue with a front wheel like a wheel bearing is going bad. He brought up services which were not covered by my bumper to bumper warranty and assured me they would be below the computer generated price. (WRONG) he tried to sell me tires and wanted to rotate my tires (with a $300 dollar service to rotate my tires) then he came to me and wanted to flush my entire brake system (my expense) After the recall issues were done and they lubricated my calipers, ($220) I got the xxxx out of there. So I got a couple recall items fixed and spent $220 and neither of my problems were fixed. Service was a ripoff from the minute I walked in. More
by Ramtruck
Employees Worked With
dont remember
August 21, 2018
Great customer service I wanted to write an outstanding review for Mr.Bryan he works at service department. He was a great person with great personality. I used to drove Mer I wanted to write an outstanding review for Mr.Bryan he works at service department. He was a great person with great personality. I used to drove Mercedes Benz and their service was great so Bryan reminded me a lot for a second I thought I was in Mercedes Benz service shop. I think Bryan he deserves a better position in the dealership. I cannot express in words How grateful I’m thank you so much Bryan More
by Arian
Employees Worked With
Bryan, at service department
August 10, 2018
Happy & extremely greatfull My dealings with David Layton has been nothing but overjoy with his professionalism. I am a proud owner of a Jeep Compass. Thank you, David. My dealings with David Layton has been nothing but overjoy with his professionalism. I am a proud owner of a Jeep Compass. Thank you, David. More
by LoveJeep
Employees Worked With
David Layton, Giles Mulligan, Mark McLendon, Jordan Griffith
August 09, 2018
Getting better My experience with the service department customer service and information on suggested service has been horrible. My wife and I seriously considered My experience with the service department customer service and information on suggested service has been horrible. My wife and I seriously considered not buying anymore cars from this dealer but we really like and respect Azmi in finance. He is the only reason we stay with Lustine. This trip to the service department was to patch a tire and take care of a recall. Doug did an amazing job relaying all pertinent information and taking care of the vehicle. More
by Bigruss115
Employees Worked With
Doug Canty
August 05, 2018
Great service with Doug Canty Doug was fabulous. He was able to identify the issue and get new part ordered. Difficult issue made easy by Doug. Well done! I recommend everyone ask Doug was fabulous. He was able to identify the issue and get new part ordered. Difficult issue made easy by Doug. Well done! I recommend everyone ask for Doug. More
by John
Employees Worked With
Doug Canty
July 28, 2018
best service person im so sad that the rating stars are only 5. because the guy i met today BARRY BASSON he deserve more than 5 stsars. just a small problem with this d im so sad that the rating stars are only 5. because the guy i met today BARRY BASSON he deserve more than 5 stsars. just a small problem with this dealership if u go for car service u have to find a person by urself nobody comes to u and ask. you have to say hello helloo get me take me, im here for car service please get me please. More
by sami
Employees Worked With
Barry Basson
July 09, 2018
PLEASANT VISIT Every time we bring our car in for service, the cashier, Tracy W. greets us with a big smile. always have our paperwork ready and always have my car o Every time we bring our car in for service, the cashier, Tracy W. greets us with a big smile. always have our paperwork ready and always have my car out front before im done paying. More
by ynotme
Employees Worked With
Tracy W.
July 02, 2018
Best manager I've had the worst experience in the past, came in to get my car serviced. Mr.jones was very easy and pleasant to work with. He Accommodated my famil I've had the worst experience in the past, came in to get my car serviced. Mr.jones was very easy and pleasant to work with. He Accommodated my family needs with a rental. Because of him I will continue to come back. More
by BRIAN
Employees Worked With
Bryant Jones
June 27, 2018
Stressful day I was stuck on the way to the hospital to have surgery and Doug was so reassuring and helpful...one less thing for me to worry about! I was stuck on the way to the hospital to have surgery and Doug was so reassuring and helpful...one less thing for me to worry about! More
by lindamulton54
Employees Worked With
Doug Canty
