Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ourisman Chrysler Jeep Dodge Of Alexandria
Alexandria, VA
945 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 945 reviews
November 12, 2014
Sales person Samer Outstanding customer service without pressure. Knowledgeable and friendly. I bought with confidence after walking out of two other dealerships that da Outstanding customer service without pressure. Knowledgeable and friendly. I bought with confidence after walking out of two other dealerships that day due to poor customer service. Highly recommend! More
by Heididh
Employees Worked With
Samer Burjas
Helpful October 22, 2014
Decent sales, terrible follow up Don't buy your car here. Gary Bearor sold us a car. We were fine with it -- the car wasn't clean, but in the "not immediately apparent" kind of wa Don't buy your car here. Gary Bearor sold us a car. We were fine with it -- the car wasn't clean, but in the "not immediately apparent" kind of way. There was nail polish and food deep inside the cracks. Fruit flies lived in the car for about a month after we brought it home. It needed some things fixed. They're taking care of it. They called us one day to come pick up the license plates. We went in to pick up the license plates. After tracking down the correct person in the service department (it took 35 minutes), they apologized and asked why we thought the plates would be ready. They said the plates weren't ready and seemed surprised when we told them that somebody had called us. Also, our temporary plates were expiring that day. So they sent us home in a rental. When we asked about picking up the second key for the car, Gary told me "I don't know why you expect there to be a second key. You didn't negotiate it when you bought the car. There is no second key. You bought a car with one key." So we're now getting charged for full price of a new key at $350. This is 4 weeks after we spent $17,000 there. So long story short, don't buy your car here. They nickel and dime you the whole way. There is no customer service. And they'll be very rude to you while they don't help you. More
by Justin O'Neill
Employees Worked With
Gary Bearor
August 24, 2014
Thank you Gary! To date, this was by far the best dealership experience I've had. Gary, Juillet, and Cecil were a pleasure to work with. I am not only thrilled with m To date, this was by far the best dealership experience I've had. Gary, Juillet, and Cecil were a pleasure to work with. I am not only thrilled with my new Jeep, but I am also thrilled that it was a positive process. Thank you again! More
by parsonsee
Employees Worked With
Gary Bearor
July 27, 2014
Great Place to Buy a Jeep! I knew what I wanted, and Gary got it for me; no hassle. He is very knowledgeable about the vehicles without coming across like he's trying to push. I knew what I wanted, and Gary got it for me; no hassle. He is very knowledgeable about the vehicles without coming across like he's trying to push. I'll send my friends his way! More
by optymystyque
Employees Worked With
Gary Bearer
July 22, 2014
Gary Bearor and Ourisman were great! I had an absolutely positive experience on every front with Gary Bearor at Ourisman Jeep of Alexandria. I came in unsure of what I wanted, and I left I had an absolutely positive experience on every front with Gary Bearor at Ourisman Jeep of Alexandria. I came in unsure of what I wanted, and I left thrilled with my purchase of a 2014 Jeep Cherokee. Gary was friendly, responsive, very knowledgeable, helpful in making decisions, not pushy, and extremely accommodating with my needs and schedule. I would recommend Gary for sure! More
by mostock
Employees Worked With
Gary Bearor
June 25, 2014
Amazing I dont usually do the whole writing reviews thing but I couldn't Not do it for this dealership!Just when I thought I couldn't purchase a new car they I dont usually do the whole writing reviews thing but I couldn't Not do it for this dealership!Just when I thought I couldn't purchase a new car they made it happen! From the time I walked in the door until the time I drove away, each and every person was pleasant and had a smile! I would like to especially put a spotlight on my sales person Gary Bearor who made my experience at this dealership the best ever! 5 stars across the board and nothing less! I have and would recommend this place to anyone!!! More
by jnsmith44
Employees Worked With
Gary Bearor
April 08, 2014
Jeep Grand Cherokee 2014 SRT Gary and the entire Ourisman Alexandria team took very good care of me when I purchased my new 2014 SRT. I got a great price, excellent customer serv Gary and the entire Ourisman Alexandria team took very good care of me when I purchased my new 2014 SRT. I got a great price, excellent customer service, and a fabulous car. I couldn't be happier with the whole process, which went smoothly from start to finish. Since my purchase, Gary has been in frequent touch with me to make sure that I am happy with everything and has gone way beyond the extra mile to ensure my satisfaction. More
by vjarvensivu
Employees Worked With
Gary Bearor
December 03, 2013
I started contact with email followed by phone call for vehicle info. This was well received on my end so I followed up with another phone call to set up available time to come in and make a deal. I arri vehicle info. This was well received on my end so I followed up with another phone call to set up available time to come in and make a deal. I arrived at scheduled day and time and test drove new vehicle with Gary who was very well prepared on all the info re: 2014 Cherokee TrailHawk. Very nice to meet a salesman who was trained in all the vehicle attributes and options and knew how to explain them to me. This led to negotiations which took about all of two minutes of haggling to close the deal. Everybody I met was extremely polite and very friendly. I was in and out from arrival, test drive, trade-in value of my vehicle, haggle and sign-off in about 2-3 hours which was easily 2 hours less time than the last purchase from another dealer in September of 2013. Very enjoyable experience and I would recommend this dealer to anyone interest in Jeeps More
by treggit
Employees Worked With
gary bearor, roy hippert, james hottle and cecil kahn
June 17, 2013
We were very pleased with our sales experience at Ourisman Chrysler Jeep Dodge of Alexandria. Our sales advisor, Samer, was excellent to work with. He was low-pressure but very informative during our Ourisman Chrysler Jeep Dodge of Alexandria. Our sales advisor, Samer, was excellent to work with. He was low-pressure but very informative during our first visit when we were considering all our options, and knew we were ready to deal when we returned. Samer is an excellent salesman, we definitely recommend him. Also, the financing office was very helpful, managing to get us into the vehicle we wanted despite some negative entries on our credit reports. So far, service has also been excellent - something I have not found with other dealerships. If we are still in the Washington area when its time to replace our new Jeep, we will definitely return! More
by IVANAKNAPP
Employees Worked With
Samer Burjas
June 04, 2013
Great experience started with C. A. Mean on the internet sales site. Passed on my concerns and desires regards the sales process in order to set expectations. Was called the morning of the set appointment f sales site. Passed on my concerns and desires regards the sales process in order to set expectations. Was called the morning of the set appointment for confirmation by C. A. and then passed to Gary for on scene process. Happy to report both listened to my concerns and the process went superbly...I got a very fair trade-in value and within $150 of my target price for the vehicle I purchased! Couldn't ask for a better experience. Drove out in a 2014 Jeep Grand Cherokee Limited that I just love. Thanks! More
by davidbuttram
Employees Worked With
Gary Bearor and C. A. Mean
