Ourisman Chrysler Jeep Dodge Of Alexandria

My buying experience was fine - I knew exactly what I wanted when I walked in the door. I told them what I wanted, I test drove it and liked it. So then I told them the features that I wanted and they wanted when I walked in the door. I told them what I wanted, I test drove it and liked it. So then I told them the features that I wanted and they found me the car. I paid full sticker - didn't want to haggle - just give me what I want and I'll pay for it. They found the car I wanted - I have VERY good credit, and so I had signed all the paperwork before they even got the car on the lot. Funny how everyone is so friendly until there is a problem. So after I get the car home, and the sales manager - who was so sweet when I was paying full sticker, called to check in and said if I had any problem to give her a call. Well I did have a problem. First I tried to deal with my salesman. After at least 15 "I will call you right backs" (and he never did) I called the sales manager. She could not have been more annoyed that I was bothering her. When I told her that the salesman and not called me back at least 15 times over the last 2 months, she snapped that "he's very busy with customers". At no point EVER was there an "I'm sorry for the trouble." Long story short, we finally figured out there was a feature missing from the car. I looked over the paperwork, and despite them telling me it was on the car, it became clear that it wasn't, and I had not paid for it in the purchase. So, I started the process of ordering the missing feature. The last time I spoke with her, I asked if the dealership was going to share any of the expense considering the runaround for the previous 2 months. She informed me that she spoke to the owner/manager and not only would they not help with any of the expense, but the price quoted to me was $15 too low (on a $600 bill), but since I already had the quote, she guessed there was nothing she could do about it, and that's all I would get. And you have to understand the contempt with which this message was conveyed - you would have thought I was taking food out of her children's mouth. It was really disturbing considering how very friendly she was when I was buying the car - I thought we were going to be best friends. I did send an email to the GM letting him know what I had experienced - just in case she had not really spoken to anyone. I never got a response. But when you're the GM of a dealership of this size has an AOL email - I suppose I should have lowered my expectations even further. (Note that the assistant service manager who was helping me with the car did have an oursman email. The salesman had a yahoo email. And keep in mind these are printed on ourisman business cards.) So I will find another dealership to service both my new Dodge car and the Jeep I already had. And next time, I will read reviews before I choose a dealership. UPDATE: I had the missing component installed at Farrish. The part was the same price at both places. However, it cost $54 for Farrish to install it and Oursman had quoted me over $150 (which recall, they would not absorb any of it because of all the mistakes.) So not only were they not going to step up and do something before of their mistake, they were going to charge me THREE TIMES what is should have cost for the installation. So they officially now went from simply doing business very badly to being theives. This was clearly a ripoff - the installation time should have been uniform for any dealership - and this was obviously a very simple install. It amazes me that business operating like this can stay in business. More

We have been taking our Jeep Wrangler to this dealership for service for almost 2 years ALWAYS doing the recommended service. 45 days ago we had a large service on the brakes and maintenance done on the ve for service for almost 2 years ALWAYS doing the recommended service. 45 days ago we had a large service on the brakes and maintenance done on the vehicle to the amount of $1300.00. The vehicle is driven less than 5 miles a day with the occasional long trip to NJ. Yesterday the front right tire was smoking and in short the vehicle broke down on 95. With the continual maintenance this is not what was expected. We had the vehicle towed to the dealership and were told it was a faulty piston in the right caliper an additional cost of $680 was needed to repair $400 of which was labor. The service department claimed the caliper was good when they checked it 45 days earlier and claimed no fault. They understood our frustration and because we were good customers always doing the maintenance they discounted the price to $559.00. Our service rep was very nice and understanding needless to say though we no longer feel confident in the service and are getting the vehicle towed to highly a recommended Firestone Auto Care center. Where the price to replace rotators, breaks, and both front calipers is 717.00 compared to the discounted $559.00 to replace just the front right caliper from this dealership. I hope this helps someone... I really liked the service rep at Firestone and there policy that if this had happened after they had done the work they would be replacing all at no cost. More

Sam is a new employee and we were unsure that we wanted a T&C but wanted to see the features offered. Sam showed us several models and he knew his stuff. He was courteous and friendly which is a combination T&C but wanted to see the features offered. Sam showed us several models and he knew his stuff. He was courteous and friendly which is a combination not often found at many dealerships. Ourisman has a process that provides comfort in knowing that you are in charge of the purchase process not the other wat around as is often the case. I definetely recommend people seek out Sam at Ourisman in Alexandria. We are completely satisfied with our new Town and Country Limited- it has so many features not offered by its competitors. More

I just purchased a brand new 2012 Jeep Grand Cherokee Overland from this Ourisman location. Our sales person was Neil Frederick who was awesome. He took really good care of us, got us the best deal, an Overland from this Ourisman location. Our sales person was Neil Frederick who was awesome. He took really good care of us, got us the best deal, and answered every time I called him with any questions (which was a lot). The Overland is amazing. I've been through a lot of cars in the past few years and this is the happiest I've been. It's absolute luxury for an amazing price. I would recommend this car to anyone. More

Very helpful, friendly, knowledgeable about there product, from tha saleman to tha manager. They worked with me to the very end & I was really satisfied with my deal. product, from tha saleman to tha manager. They worked with me to the very end & I was really satisfied with my deal. More

Contacted by email. Was asked to come test drive the vehicle I wanted drove 1.25 hours at 4$ a gallon. Did not even have a model of the vehicle on the lot to try out. vehicle I wanted drove 1.25 hours at 4$ a gallon. Did not even have a model of the vehicle on the lot to try out. More

Steve was very knowledgeable and polite and his customer service skills were immaculate. I didnt know what I wanted to purchase but after several days with no hassle I came back and he treated me with the u service skills were immaculate. I didnt know what I wanted to purchase but after several days with no hassle I came back and he treated me with the upmost respect and I ended up with a new car and am very satisfied. More

First off, going in I was a bit unsure of what I wanted to purchase. What really made this a five star experience for me was the fact that Steve really knew his products and was very honest and up front wi to purchase. What really made this a five star experience for me was the fact that Steve really knew his products and was very honest and up front with the pricing and financing. It's such a relief as a buyer to not feel pressured into such an important purchase which is why I appreciated his "stand back" approach to selling cars. He was able to answer every question I threw at him and then left me to make my decision as to which options worked best for me and my family without trying to sway me in one direction or the other. Needless to say, I would definitely recommend Ourisman to anyone in need of a new vehicle. More

After a friend had had a great experience ordering a Chevy Cruz from Tyler Harper at the Oursiman Chevolet Dealer next door to Ourisman Dodge, I found myself in the market for a 2012 Dodge Charger and w Chevy Cruz from Tyler Harper at the Oursiman Chevolet Dealer next door to Ourisman Dodge, I found myself in the market for a 2012 Dodge Charger and was hoping Tyler would be able to help me out. I was please to find Ourisman allows their salesmen to work at other dealerships, therefore Tyler met me at the Dodge side of the house and worked my deal. I've bought 7 cars in my time from dealerships, so I walked in with reasonable expectations of what to expect... and this was by far the most hassle-free experience I've ever had. I too was ordering the vehicle direct which simplifies things; the negotiation was smooth and not overtly excessive. Tyler didn't use typical tactics like using Dodge incentives as negotiating leverage; we negotiated the price and then applied the incentives from that price. I left feeling confident I struck a great deal. On my return from a Thanksgiving trip, the dealership even stayed open late the night before delivery to let me settle some final details. On the day of delivery I was pressed for time from work and Ourisman was able to accommodate my pickup in less than one hour! There wasn't excessive sales attempts of add-ons or extras at the last minute. I walked in knowing what I expected the closing price to be and that's exactly what I got. I even asked to have the dealer sticker removed from the trunk at the last minute, which was done within 15 minutes without issue. As far as buying/ordering a car, I would definitely recommend Ourisman and Tyler. More

I was very pleased with the service I received when i went to Ourisman. Tyler was very friendly and wanted to make sure that we found the right car for me, not only something i really wanted but somethin went to Ourisman. Tyler was very friendly and wanted to make sure that we found the right car for me, not only something i really wanted but something that was in my price range as well. I never felt rushed or preasured at any point even though i showed up later in the day and we didnt finish until slightly after closing time. I felt like i was able to walk away with not only something that i really liked but something that was also a good deal. Overall it went about as well as buying a car can and I walked away very happy. More