Ourisman Fairfax Toyota

I want to thank Agner for his efficiency and good job , and for being very kind to my son. and for being very kind to my son. More

I had major service done with Brian Nguyen. He told me what issues there was, when I can get my car back with a lifetime guarantee and a free service loaner as well. If you need Toyota serviced He told me what issues there was, when I can get my car back with a lifetime guarantee and a free service loaner as well. If you need Toyota serviced ask for Brian. More

Sean arranged and oversaw my 65,000 mile service on my Avalon and did an excellent job. Highly recommended. Avalon and did an excellent job. Highly recommended. More

Accomodating staff, convenient service, you will be able to do your errands after dropping off as they provide the car. to do your errands after dropping off as they provide the car. More

David Martin is absolutely the BEST Service Advisor I have ever worked with - bar none. He is always the utmost patient, knowledegable, detailed, and professional in everything he does. Because of Davi have ever worked with - bar none. He is always the utmost patient, knowledegable, detailed, and professional in everything he does. Because of David, I continue to have my vehicle serviced at Ourisman Fairfax. Thank You David!! More

Based on the campaign and recall notice to prevent corrosion, I took my car to the service center. After the inspection and services were completed, I drove home and only realized the issue after ret corrosion, I took my car to the service center. After the inspection and services were completed, I drove home and only realized the issue after returning home. I noticed that the rubber trunk weatherstripping had been lifted off and left unsecure/was not secured back in place. According to the paperwork, the technician who worked on my vehicle was Seung Lee. This was a waterproofing treatment, but leaving an unsecured rubber seal could become pinched or damaged, potentially leading to further issues for the customer. Last year, their technician left a greasy mark on the side door panel after a scheduled oil change. There is an inconsistency in their service quality. I am very disappointed with the quality of the inspection and services. More

Assistant Service Manager David Martin is a rock star. He cares for customers, knows the business cold, goes the extra 3 miles, treats customers with respect and is a great representative for Ourisman. He cares for customers, knows the business cold, goes the extra 3 miles, treats customers with respect and is a great representative for Ourisman. I've bought 3 Toyotas from the dealership, and more importantly (since profit margins are higher), GLADLY service them at the dealership. But not only that--I now bring a competitor's car for service, because David went out of his way to help. Great job! More

Review for Ourisman Toyota – Fairfax, VA I’ve had two consecutive, unacceptable experiences with the service department at Ourisman Toyota in Fairfax, and after giving them multiple chances, it’s clear t consecutive, unacceptable experiences with the service department at Ourisman Toyota in Fairfax, and after giving them multiple chances, it’s clear that integrity and basic competence are not part of their operation. On my first visit, I brought in my RAV4 for an oil change and to have aftermarket HID headlamp bulbs installed. They replaced the bulbs — but none of the four worked. What’s worse, the mechanic knew they weren’t working and said nothing. I was nearly sent home in a vehicle with zero functioning headlights. Only after I noticed and brought it to the service manager’s attention did anything happen. He confirmed the lights didn’t work, brought the mechanic out, and asked him to explain. The mechanic shrugged and said, “they do not work.” This was immediately proven false when the manager installed them correctly himself. Still, I gave the dealership another chance. I returned for the 60,000-mile service and asked them to replace one faulty OEM Toyota bulb. I was told I had to buy them in pairs — fine. I also requested they troubleshoot a potential wiring issue. The car was with them for two days. When I was finally told it was ready, I picked it up — only to find that none of the headlamps were working. Not the two brand-new Toyota bulbs I just paid for, not the two previously working HID bulbs — nothing. And, of course, they completely forgot to investigate the wiring issue. This level of incompetence would be bad enough. But what followed was worse: I opened a case with Toyota Corporate, only to learn that Ourisman submitted a response filled with falsehoods and outright lies. At this point, it’s not just about bad service. It’s about dishonesty, negligence, and a complete disregard for customer safety and trust. I won’t be returning, and I strongly advise anyone considering service at this location to think twice. More

My mom Jackie Gropman, decided that she want to give up driving and sell her 2017 Toyota Prius. To the dealer that she and my dad bought it from. I took the car to your dealership. Turner tested drove the driving and sell her 2017 Toyota Prius. To the dealer that she and my dad bought it from. I took the car to your dealership. Turner tested drove the car and gave me a written appraisal. I explained the situation about my dad. Turner was able to conduct the sales transaction at the place where my parents live. It was a challenging situation and Turner was able to handle it. The sales transaction took place on March 18 and my mom received the check on March 20 and was able to deposit it her bank account. On a scale of 1-10. I would give Turner a 10 with 10 begin the best. More

Recomiendo este dealer y la mejor persona que te puede ayudar a obtener el vehículo de tu conveniencia que se adapte a tus necesidades Tony Armendáriz ❤️!! ayudar a obtener el vehículo de tu conveniencia que se adapte a tus necesidades Tony Armendáriz ❤️!! More