Ourisman Fairfax Toyota

Older vehicle 75K check - discovered wear that needed repair I own a late model car that went in for routine maintenance. Service found areas that needed repair to ensure continued reliable and safe car operati I own a late model car that went in for routine maintenance. Service found areas that needed repair to ensure continued reliable and safe car operation. All extra work done on time and slightly under projected costs. They pointed out other areas that will eventually need addressing but let me decide what would be done immediately and what would wait. I have confidence in their service department and will continue to go back. More

105000 mile service It was a quick drop off, easy rental process, i receivrd a phone call when the car was done, picking up and payment was quick. It was a quick drop off, easy rental process, i receivrd a phone call when the car was done, picking up and payment was quick. More

Excellent service and environment I have been using this service center for a number of years - Carroll Hyman, assistant service manager, carefully explained maintenance, estimated cos I have been using this service center for a number of years - Carroll Hyman, assistant service manager, carefully explained maintenance, estimated cost, and was very helpful. Mike Neuman is the manager and he has created a very nice waiting environment - Chantilly donuts, comfortable lounge area, and he is very visible and accessible. Mr. Hyman was very knowledgable when talking about the reason for the needed/recommended repairs. The knowledge is very confidence building that the work is actually needed. More

Quickly The job is excellent don't take too much time to make down so fast. I like how look my car, it was very nice!! The job is excellent don't take too much time to make down so fast. I like how look my car, it was very nice!! More

Accurate, prompt, thorough service My service advisor, Dane Beunier, told me exactly what needed to be done, how much it would cost, and how long it would take to complete. I arrived b My service advisor, Dane Beunier, told me exactly what needed to be done, how much it would cost, and how long it would take to complete. I arrived before the Dealership was open, but Dane came out and met me, completed the write up, and I was on my way in a 'loaner' before the service area was even scheduled to open. Dane kept me informed of the progress, e-mailed the invoice, and let me know when the vehicle was ready to roll. Professional to the Nth degree! More

20,000 check up My service associate assured that the care of my vehicle was efficient and thorough. Mustafa was extremely polite and helped me prepare for my next c My service associate assured that the care of my vehicle was efficient and thorough. Mustafa was extremely polite and helped me prepare for my next checkup (25,000 miles). I was very satisfied. More

Knowledge , friendly, great customer service The sales person Alexander explained to me the offer they had for the day and showed me the cars and convince me to talk to finance and Darwin gave a The sales person Alexander explained to me the offer they had for the day and showed me the cars and convince me to talk to finance and Darwin gave a good deal for myself More

Great Service Appointment was a dream experience. Promised completion time was actually beaten. Carroll Hyman was professional and a pleasure to deal with. I fel Appointment was a dream experience. Promised completion time was actually beaten. Carroll Hyman was professional and a pleasure to deal with. I felt my RAV4 was in good hands. More

The Best Toyota Service Center Bring my Highlander here for quality service and courteous service managers. Everyone is friendly. Brought my car to Ourisman after another mechanic Bring my Highlander here for quality service and courteous service managers. Everyone is friendly. Brought my car to Ourisman after another mechanic at a tire company said my Highlander needed new hoses. My service manager had the hoses checked and they are fine So, the staff at Ourisman is trustworthy too. More