Ourisman Fairfax Toyota

Outstanding I was informed at every step and the service was completed on time and below the estimated value. Carroll was very helpful and courteous. A delightful I was informed at every step and the service was completed on time and below the estimated value. Carroll was very helpful and courteous. A delightful experience More

Professional and efficient Dane Beunier, the service advisor, clearly explained to me the service needed in addition to the regular service check. Also, he informed me periodic Dane Beunier, the service advisor, clearly explained to me the service needed in addition to the regular service check. Also, he informed me periodically as to how long the wait would be since I was waiting for my car and had other errands to run. The waiting area was comfortable and clean. More

Investigate suspect wheel or brake noise First, getting appt. was prompt and convenient on less than 24 hours notice. Second, substitute service rep David was helpful, listened carefully to c First, getting appt. was prompt and convenient on less than 24 hours notice. Second, substitute service rep David was helpful, listened carefully to complaints, then personally test drove vehicle with me to evaluate and resolve condition. The wrap up paperwork was expedited and I was pleased with overall service and result. More

Melanie gives very trusted and excellent service! I would recommended your service center because of Melanie! I can depend that She will be honest and fair about my car Every time go She very kind a I would recommended your service center because of Melanie! I can depend that She will be honest and fair about my car Every time go She very kind and friendly,and helpful More

10,000 mile service Went right in and it didn't take long. Truck was wash and delivered to me in good shape. Had coffee and donuts to enjoy the wait. Went right in and it didn't take long. Truck was wash and delivered to me in good shape. Had coffee and donuts to enjoy the wait. More

Oil change and tire rotation service. Very nice waiting area. The service representative, Mustafa, advised me of any concerns with the car after a safety check was conducted. He checked Very nice waiting area. The service representative, Mustafa, advised me of any concerns with the car after a safety check was conducted. He checked on recalls for the car and applied a service discount that was unexpected. The car was washed after the service, which is a nice perk. More

Best Toyota dealership in the DMV I came into this dealership with the expectations of sales guys trying to hound you for a penny on a deal, not going thoroughly through the fine print I came into this dealership with the expectations of sales guys trying to hound you for a penny on a deal, not going thoroughly through the fine print on signature demanded documents and spending my entire day there. The Ourisman Fairfax Toyota staff completely made this the best experience I've ever had at a car dealership. I stated exactly what I am looking for and three staff members in particular, are the reasoning behind my terrific visit and acquisition of a new car. Pariz Oroztico - Sales & Leasing Consultant Pariz was the man of the hour who greeted me first as I initially entered the dealership. He was extremely professional and was quick on his feet with my questions. I was adamant on understanding every single option, reasoning and explanation behind every car/deal. Pariz was informative and would only would provide information he 100% knew the answer too. He was humble enough to himself for my sake to meet with management on many different occasions that he was unsure about, just so I could have the 100% accurate answer and information. He went the extra mile to make this as easy as possible on me. I would recommend his dedication, professionalism, patience and all around good guy. If you ever need a new car and want a guy that will treat you exactly how you would want to be treated when make a huge life purchase such as a new car, Pariz Oroztico is the guy to see. Marcus Dos Santos - Finance Agent Marcus couldn't have made me feel more informed, comfortable, trusting and most of all, confident that I am making the right move. It's an extreme rarity to meet a Finance Agent that puts his professional/personal opinion into every single decision the customer needs to make and making sure it's exactly what he would do for the best outcome. Tells you the good, the bad and the non-essential options in in-depth detail. He couldn't have made me feel more human. It's rare in this world. Don't think I could've received a better deal if I looked. Marcus Dos Santos is a one of a kind professional. He will absolutely take care of you and your Financial action plan. Heather Wolf - Agency Director Heather Wolf couldn't be more of an insurance guru than she currently is. The knowledge she has attained over her extensive years in the car insurance is absolutely impressive. I was terrified of making the huge decision of changing car insurance plans. Heather worked relentlessly to find the best deal for to fit my situation. Because of her due diligence and knowledge, I walked out with my mouth dropped on how much I only have to pay for car insurance. She wouldn't settle for any option but the best for me. Heather Wolf is the person you want to see if you want the best options/information. More

Quick and great customer service I really appreciate how David our service agenct is so attentive and a very clear communicator. He's is also just a very kind person. I really appreciate how David our service agenct is so attentive and a very clear communicator. He's is also just a very kind person. More

Consistently Reliable and Responsive I've taken my Avalon to Ourisman Fairfax for many years, and have been consistently pleased with the friendly, knowledgeable service I've received. M I've taken my Avalon to Ourisman Fairfax for many years, and have been consistently pleased with the friendly, knowledgeable service I've received. My goal has been to keep my car in good shape and get the maximum benefit from it. It is now 11 years old and runs & feels like new. I credit the service department for this! More

Great service Found problem with differential and thoroughly checked out the truck. Found problem with alignment by studying tire wear pattern. Car was ready by m Found problem with differential and thoroughly checked out the truck. Found problem with alignment by studying tire wear pattern. Car was ready by mid-afternoon so did not have to pick up during rush hour. More