Ourisman Fairfax Toyota

Deb Stack's involvement in my service was professional and personal. Way to go. I will seek her services each time I bring both my Toyotas to Ourisman for service. professional and personal. Way to go. I will seek her services each time I bring both my Toyotas to Ourisman for service. More

I have had a great experience going to Ourisman Toyota every time I have been there. From going to purchase my first car to getting a car wash. every time I have been there. From going to purchase my first car to getting a car wash. More

It was a good experience buying a new car from Ourisman Fairfax Toyota-Scion.MILENKA was very helpful and was able to satisfy all my queries Fairfax Toyota-Scion.MILENKA was very helpful and was able to satisfy all my queries More

I had my 2009 Toyota Venza serviced at the new serivice facitity which is well equipped and comfortable for customers waiting on their vehicles. My ASM, Maurice Allen, was very helpful with his service rec facitity which is well equipped and comfortable for customers waiting on their vehicles. My ASM, Maurice Allen, was very helpful with his service recommendations; he has my confidence and I plan to contact him in the future. All maintenance work was performed in a timely, efficient manner and my car was spotless when it was returned to me. I tried two other Toyota dealers before I found this one and am very pleased with Ourisman in Fairfax. More

Overall, my service experience was positive. My Camry handles as good as new after my service. [struts, balance, new tires, steering, and intake] My service adviser, Mr. X forgot to include my 17% discou handles as good as new after my service. [struts, balance, new tires, steering, and intake] My service adviser, Mr. X forgot to include my 17% discount promotion of $118.09. I had to ask a second time after I presented my coupon for the discount at the initial service request. I was able to ask the service manager for his help at check out to receive the promised discount. Also, the rental car [red corolla] smelled of cigarette smoke and ash, in my opinion that car is not suitable for use by a non-smoker. Thanks. More

As always Kris Clausen was most helpful in explaining the recommended proactive service on the car. I trust his opinions and am most grateful for his patience. Thank you Kris. recommended proactive service on the car. I trust his opinions and am most grateful for his patience. Thank you Kris. More

I was very unhappy since I had paid for the repair of my A/C last year and it stopped working this year. I received a call from GEOFF BENNETT and the issue has been resolved. Thank you for the prompt resp A/C last year and it stopped working this year. I received a call from GEOFF BENNETT and the issue has been resolved. Thank you for the prompt response. More

Fast, friendly service. The Asst. Service Manager, Danny Guarnieri, listened to what I had to say. He didn't try to push unnecessary services but made helpful suggestions for future service. He also offer Guarnieri, listened to what I had to say. He didn't try to push unnecessary services but made helpful suggestions for future service. He also offered suggestions for ways to save on future service. Ourisman's prices are competitive with other dealerships but their service is what keeps me coming back. More

Helpful, quick, thoughtful. Recommendations were made, with my safety in mind, but did not make me feel like I needed to make purchases at that time or even at this specific location (which made me more c with my safety in mind, but did not make me feel like I needed to make purchases at that time or even at this specific location (which made me more confident in this location because I was given the option to shop around). More