Ourisman Fairfax Toyota

I had a very good experience at the dealership. Janet the sales person was very professional, pleasant, patient, she was very accomodating with her time, called and followed up on the status of the purch the sales person was very professional, pleasant, patient, she was very accomodating with her time, called and followed up on the status of the purchase of the car, and was very helpful answering any question I had. Also the manager and the finance persons (I can't remember their names) were the same. the overall experience was very good. More

I want to first say working with Ourisman was great. They were up front and honest. Ibra the sales guy worked very hard to get me in the car I wanted which was a 2014 Scion Tc in a certain color. He explaine were up front and honest. Ibra the sales guy worked very hard to get me in the car I wanted which was a 2014 Scion Tc in a certain color. He explained to me that another Toyota dealer was trying to rip me off as far as what they said they were giving to me for my trade and what the numbers actually said on paper they provided me. Mass the finance guy called my father the night before and explained to him the amount of money I would save in interest by bringing the negative equity to Toyota motor credit with him as a co-signer. He even explained that over 5 years the same negative equity would have cost almost 5,000.00 with my old finance company and only 952.00 with Toyota/scion financing. When we arrived Saturday they only had scions with navigation which I could not afford. Ibra found the color I wanted and got it delivered within a few hours. Mass went through all the numbers again with my father and I. They were exactly as he explained the night before no gimmicks or switch ups at the time of signing. Mass even showed us the screen as he was putting the numbers in and explained step by step. A very nice lady from customer service came and explained all the stuff about new car and provided me all of the manuals and books. She also explained there is a class for Toyota with free dinner once a week and she explained the free 2 year maintenance package. She also explained if I get all the maintenance done at Ourisman they guarantee the motor for as long as you own your scion. After all the paper work was done my father and I grabbed some pizza and came back and the car was washed and ready. Ibra showed me the blue tooth audio which is awesome. He also synced my phone and contacts to blue tooth as well for me. He explained the engine and all the important components. Lastly, Ibra and Mass thanked my father and I both and advised if we needed anything to call. I really enjoyed my buying experience here and I would recommend this dealership. They were fair about what my car was worth and most of all they did not play a numbers game with me. After all I had negative equity and the last thing I wanted to do was lose more money than needed on a trade. If you are in Fairfax and you are in the market for a Toyota or scion I recommend Ourisman of Fairfax. More

I showed up at the dealership first thing and really needed to make a good decision in a relative short period of time. Janet did everything she could to meet my needs and make a decision that morning. needed to make a good decision in a relative short period of time. Janet did everything she could to meet my needs and make a decision that morning. More

Janet was extremely helpful and respectful of my many questions. She also displayed patience when I was not ready to buy and was very helpful when my wife and I decided we were ready. She answered all questions. She also displayed patience when I was not ready to buy and was very helpful when my wife and I decided we were ready. She answered all our questions and was very helpful when we arrived at the dealership. I had contacted other dealerships but found the Ourisman experience and janet very reassuring which did help me make my decision to buy. More

We recently bought a brand new Corolla from Ourisman Toyota. Initially inquired about some prices online and Janet was the sales rep who contacted me. She was extremely friendly over the phone with a go Toyota. Initially inquired about some prices online and Janet was the sales rep who contacted me. She was extremely friendly over the phone with a good sense of humor while maintaining the professionalism and it was her first impression that made us stop shopping around and pay their dealership a visit. Even on our visit she didn't disappoint at all. Her service and dealing was excellent, pricing was great as i had did some research online about the prices and the finance manager Milenka was extremely helpful too. A great experience in general and would definitely recommend Ourisman Fairfax Toyota and also the services of Janet Tavara. More

Janet did a great job helping us with our purchase. She helped us in every phase of the experience and we greatly appreciated her assistance. helped us in every phase of the experience and we greatly appreciated her assistance. More

Janet Tavara, the finance manager and the general manager were very helpful for a timid buyer. They really made it possible for me to purchase my dream car. They were and continue to be professional and supp were very helpful for a timid buyer. They really made it possible for me to purchase my dream car. They were and continue to be professional and supportive. This is my second new Totoya purchase from Ourisman and I am very happy! Outstanding team effort!! Sincerely, Gloria L. Adams More

We visited the dealer to purchase a new Prius. Janet was very nice and worked with us to explore and test drive each car and very patient. The most important part in my mind in the era of the internet is u very nice and worked with us to explore and test drive each car and very patient. The most important part in my mind in the era of the internet is ultimately the price and how easy it's to get to a price we are all comfortable with. We got there very quickly and Janet got us there very fast! More

Great experience with leasing a vehicle from these guys. Look for Janet , great gal who would go out of her way to make sure you've been taken care of. Now lets see how they do on the free two year service Look for Janet , great gal who would go out of her way to make sure you've been taken care of. Now lets see how they do on the free two year service included with my lease. More

Making a service appointment with Ourisman Fairfax Toyota was very easy. Check-In was straight-forward, my service advisor was very cordial, and took the time to show me the service lounge since it was my fi was very easy. Check-In was straight-forward, my service advisor was very cordial, and took the time to show me the service lounge since it was my first time visiting the Ourisman Fairfax dealership. The VA inspection and 10,000 mile service was done, and they even took the time to wash my car before returning my car to me, a nice plus, that my previous Toyota service department did not do. The amount of time it took to complete the work, was in-line with the estimated time that my service advisor gave me. Overall I am pleased with my first visit to Ourisman Fairfax Toyota and would definitely return. More