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Ourisman Fairfax Toyota
Fairfax, VA
947 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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947 Reviews of Ourisman Fairfax Toyota
September 19, 2012
I was able to schedule an appointment quickly and at a time that was convenient for me. I had questions about the need to replace tires Kris was honest and told me that wasn't necessary at this time - th time that was convenient for me. I had questions about the need to replace tires Kris was honest and told me that wasn't necessary at this time - that a nail hole could be plugged. The dealership provided a loaner vehicle and the entire staff were courteous and helpful. It was a very positive experience. More
by klciro
Employees Worked With
Kris Clausen
August 20, 2012
We took our Tundra in for its 45K service and were very pleased with the service. We were expecting to hear that we need to get new brakes and were very pleased to hear an honest answer up front, from Ser pleased with the service. We were expecting to hear that we need to get new brakes and were very pleased to hear an honest answer up front, from Service Manager Debbie Stack, that we would be fine to wait another 5K miles. We have been taking out truck for service to Ourisman Toyota since we moved to Northern VA and have no plans to go anywhere else. Thanks again and keep up the good work! More
by jakeashton
Employees Worked With
Debbie Stack
August 13, 2012
You have replaced the trans pan gasket on my 2001 Camry twice in the past 18 months. It's leaking again and now you want me to pay to have it replaced again. What kind of quality service is that? I think twice in the past 18 months. It's leaking again and now you want me to pay to have it replaced again. What kind of quality service is that? I think you should replace it at no cost to me. More
by Stockdale
Employees Worked With
Phillip Boyd
August 13, 2012
Great services as usual. Kelvin Greene and other staff members as always are very helpful and very professional. I would recommend all Toyota owners to have car services done at Oarisman Toyota Fairfax. members as always are very helpful and very professional. I would recommend all Toyota owners to have car services done at Oarisman Toyota Fairfax. More
by rathapolc
Employees Worked With
Kelvin Greene
August 11, 2012
Their service department is very slow and not very friendly. We called to make an appointment and asked if we could have a loaner car. They said yes. We showed up the next morning and they charged friendly. We called to make an appointment and asked if we could have a loaner car. They said yes. We showed up the next morning and they charged us for the loaner car. The loaner car should be called a rental car, not a loaner car. It also says LOANER all over it which makes the dealership look great but we were the ones paying for the car. More
by divrchk
Employees Worked With
Chris
August 11, 2012
I had left my car for a scheduled maintenance and one issue with gas tank pressure. Greeted by one of the staffs and got connected to a service manager fairly shortly. There was a call from the servic issue with gas tank pressure. Greeted by one of the staffs and got connected to a service manager fairly shortly. There was a call from the service manager to ask me a question about the problem and another call to tell me the car was ready. The service manager was courteous. Everything was great and normal until the very end when I went to pick up my car. I walked into cashier's office and told a lady, Courtney, that I wanted to pick up my car. She looked at me and gave me a weird look. (as if I was annoying her) This was the conversation between me and her: Me: "Is there a problem?" Cashier: ... "can you sign here?" Me: "Is anything wrong?" Cashier: ... "Sign here at the bottom." Me: "What is your name?" Cashier: "That is my copy. this is yours." Me: "What is your name?" Cashier: "Courtney." I got out of there feeling very unpleasant. I understand she wants to get out of there asap at 6pm on Saturday, but that was NOT how to treat a customer, especially who was merely picking up his car. I had never felt this unpleasant at a car dealer prior to this incident. I get angry again writing this post, just thinking about it. I plan to complain to Ourisman Toyota, and Toyota as well. -Update I received a phone call from the service manager, Geoff Bennett, the following week. He knew about the incident that day because I spoke to a gentleman about the cashier before I left the dealer. I guess he told Mr. Bennett. Mr. Bennett said he talked to the cashier the same day, and he apologized to me over the phone. I guess it's all good now. But to be honest, I'm not sure if I'm going to go to this dealer for any service...just because of the cashier. I guess it can happen anywhere, but I don't like to visit a place where I had an unpleasant experience....even once! More
by hkjang
Employees Worked With
Courtney the cashier
July 05, 2012
Kris was excellent. He ensured that my car was ready when promised, and even rolled up his sleeves and washed my car to ensure that. I was really impressed by this level of customer service!! I will d when promised, and even rolled up his sleeves and washed my car to ensure that. I was really impressed by this level of customer service!! I will definitely use Ourisman again. More
by 1cares
Employees Worked With
Kris Clausen
June 29, 2012
The Assistant Service Manager Kelvin Greene was very helpful in finding the right service for my 2 vehicles. He even provided the current specials coupon so I could save money on my service. Really happ helpful in finding the right service for my 2 vehicles. He even provided the current specials coupon so I could save money on my service. Really happy with the service and I would recommend this dealership to anyone. Thanks again Ourisman Toyota. Keep up the good work. More
by sfahmed007
Employees Worked With
Mr. Kelvin Greene
June 25, 2012
Had 90K Service Performed on a 2005 Tacoma. Making appointment was by phone & the coordinator was knowledagable & friendly. She offered to schedule a loaner vehicle, but that is something I don't nee appointment was by phone & the coordinator was knowledagable & friendly. She offered to schedule a loaner vehicle, but that is something I don't need with their courtesy shuttle to the nearby Metro Station. Even though the Service Department is undergoing renovation, working from the temporary trailers has not diminished the experience I expect from this dealership. Have dealt with other Assistant Service Managers at various times over the past 7 years and have found a very comfortable working/professional relation with Kelvin Green. Pricing is competitive & finding a service coupon online that was honored made the venture much less costly. Could easily have given a 5(Great), but you can't get everything for free, which is what the wife would like to see. More
by Beetlemess
Employees Worked With
Kelvin Green
June 08, 2012
Right rear brakes clicked/skreeched when backing & applying brakes. Service writer was attentive to my description of symptoms. Phone call informed me of water pump leak. Work was completed on time. E applying brakes. Service writer was attentive to my description of symptoms. Phone call informed me of water pump leak. Work was completed on time. Easy to pay and pick up. All this in spite of the humungous reconstruction going on. Thanks Ourisman. More
by fuel4thot
Employees Worked With
Dave Smith, service writer
