Ourisman Fairfax Toyota

We recently bought a used Lexus from this dealership. They were courteous, professional, and honest in they work. We worked with Nayne Mohamed and Liz Manes. They were very knowledgeable and customer They were courteous, professional, and honest in they work. We worked with Nayne Mohamed and Liz Manes. They were very knowledgeable and customer-friendly. Nayne went the "extra mile" with customer support for new tires on the vehicle. Also, Ms. Manes was courteous and prompt with respect to the financial issues of the purchase. I was impressed with the quick action by Liz and the prompt refund from Ourisman Toyota after we decided not to buy the extended warranty. More

I love this Dealer, been recommenced it all my family member and friends. I bought my car from Vince Pham. He was so nice the whole time and explain to me all the details about the cars and care for my member and friends. I bought my car from Vince Pham. He was so nice the whole time and explain to me all the details about the cars and care for my needed. As a girl, of course i have a lot of questions about everything before i buy. The services are so great, all the staffs and managements was so friendly and treat me like a family. I been though so many dealers so i know how all the things work. Of course they need to explain all the details and go thus all the warranties (BUT THATS JUST FOR YOUR OWN GOOD) at the end, you still the one make all the decisions. I took my car for check up for the first time. I got oil change and all the maintenance required for FREE and also I got my car wash FREE and Vacuum for FREE, love it! its only take less than an hour for all that. How can u say no to that right. More

Since our first visit to Ourisman over a year ago, we have had excellent service, and once we met Debbie, we call her directly to schedule all of our service needs. Debbie is a great communicator who ex have had excellent service, and once we met Debbie, we call her directly to schedule all of our service needs. Debbie is a great communicator who explains, honestly and thoroughly, the situation so we can make educated decisions. She has gone above and beyond to check on warranty coverages for us and always follows up in a timely manner. We have recommended several Toyota owners that are new to the Fairfax area to Ourisman and Debbie in particular, and everyone seems as pleased as we are. Vehicle service can often be stressful and financial straining, but Ourisman's quick service and reasonable prices will keep us coming back. Thanks again! More

I have been a customer at Ourisman Toyota of Fairfax for 30 years. I have always been extremely satisfied with their customer service and friendliness. I have two older Toyota Camrys and they are always o 30 years. I have always been extremely satisfied with their customer service and friendliness. I have two older Toyota Camrys and they are always on the road, thanks to the excellent workmanship at Ourisman of Fairfax. I also appreciate how they advise the customer as to what "needs to done" and what "can wait" for next time. More

I purchased my Camry in 2001 and have been very happy with the automobile and the service. I've been bringing my car to them ever since and working with the same person. They are very professional and with the automobile and the service. I've been bringing my car to them ever since and working with the same person. They are very professional and friendly and my car is in great shape. More

Took my 2010 sequoia in because of an issue with the electrical.outlets. My wife called at 5pm, we were given a 7pm appointment time. I was running late and called. Bobby, a service department employee electrical.outlets. My wife called at 5pm, we were given a 7pm appointment time. I was running late and called. Bobby, a service department employee told me not to.worry, they.stayed open until 11pm. I dropped off the car around 10pm to a very helpful and friendly staff. The following day, Matt called and told me everything was corrected and covered under warranty. He had the SUV hand washed and would be ready for.pickup by.4pm I was running late again and didn't make it to the dealer until 9p The moment I walked in a gentleman saw.me and accompanied me to.the checkout counter. As I.walked out.a few minutes later, mythe attendant was standing there with.my.SUV and was kind enough to remove.the paper mats on the floor. A truly.great experience. More

Did not have my car so they want to sell me another car for the same price, which I did not agree, older and more mileage and smaller in size and engine and even another brand. sorry no deal for the same price, which I did not agree, older and more mileage and smaller in size and engine and even another brand. sorry no deal More

Took my vehicle in for service in the evening. Got a call from the dealer that it was done and would be ready for pick up at 8 a.m. the next day. At 9 a.m., I was told that it was not done because it s call from the dealer that it was done and would be ready for pick up at 8 a.m. the next day. At 9 a.m., I was told that it was not done because it still needed to be washed and that the wash bay didn't open until 8 a.m. and that mine was still in line. I complained that one shouldn't be told that a car would be ready at 8 a.m. if that was not possible. Next time tell me 9 or 9:30. All I wanted the manager (Jeff) to say was "sorry, I will talk to the service guys so they don't tell customers that cars will be ready at 8". What I get is "well it is a hand wash so it takes a while and yours was not first in line". We own 3 Toyotas, and now that the name brand does not mean what it used to, you would think that customer service would be a priority. We will be buying a car for my 16 year old in the next month and it will not be a Toyota primarily because he is thinks they are bad cars since he has only heard bad press. If Toyota is going to have a hard time getting new customers, you would think they would want to keep the ones they have. More