Ourisman Fairfax Toyota

VERY VERY BAD customer service. Robert (don't know his last name) was very rude to me. I made an appointment for my car because they didn't put my undercarriage cover back on the last time I had an oil ch last name) was very rude to me. I made an appointment for my car because they didn't put my undercarriage cover back on the last time I had an oil change there and he (robert) deliberately made me waited for almost two hours that would normally take 5mins to do. I would not go back to this dealership ever again. More

Here's what I wrote the Ourisman Toyota: "Please Here's what I wrote the Ourisman Toyota: "Please remove my email address from your mailing list. Counter-offering the 2009 Toyota Venza I inquir Here's what I wrote the Ourisman Toyota: "Please remove my email address from your mailing list. Counter-offering the 2009 Toyota Venza I inquired for $28,995 from the original 'deal' of $29,152 ($157 difference) is quite insulting. Don't call me again on my phone either. -Disgruntled Potential Customer-" Enough said. More

these guys prey on people who don't do their research. no matter what, they think they can get top dollar from you since they're in the NoVa area. they "misdiagnosed" my AC problem, then said it was another matter what, they think they can get top dollar from you since they're in the NoVa area. they "misdiagnosed" my AC problem, then said it was another problem and to fix was $1500. then threw away old parts when i requested they just put them back on. should've takin' the crooks to court. take your car somewhere else for service at all costs. More

Purchase process was a nightmare. Spent four hours negotiating a trade-in. Business manager, Jimmy Z, kept pushing this massive warranty package. He spent more time pushing warranty than on actual p negotiating a trade-in. Business manager, Jimmy Z, kept pushing this massive warranty package. He spent more time pushing warranty than on actual paperwork! When I noted his pushy attitude in a survey, he called me and laid a guilt trip about how he was fired because of my survey! No joke. Their service department, on the other hand, is just awesome. Sean and Amy work in the service department. I called upon them to get some upgrades. They made the process painless and easy. Even provided a loaner car (at no charge for first day). When I picked up my auto, they explained the new features thoroughly and answered all of my questions. Very happy with service group. If you can survive the sales process drama, you can get a good deal that will be backed by a great service department. More

We bought a certified suv from this dealership and they will not cover the transmission a year later. We also have the auto for life and still they will not cover the transmission due to the fact we didn't will not cover the transmission a year later. We also have the auto for life and still they will not cover the transmission due to the fact we didn't have the tires rotated when they recommended it. Very dishonest dealership. Please shop eleswhere. More

My wife and I were drawn to this dealership from NC, due to the fact they had quite a few Sienna Limted FWD vans available, and they had a few with "special" pricing. We drove 4 hours to checkout their sele to the fact they had quite a few Sienna Limted FWD vans available, and they had a few with "special" pricing. We drove 4 hours to checkout their selection and to buy a new van. Our local NC dealerships did not have any Sienna Limited FWD vans with the options or the colors were were looking to buy. We drove to the dealership on Friday afternoon. Picked out a van, and negotiated a price.We told the salesman that we wanted to sleep on it, and we would either call or come back on Saturday to buy the van. The dealership opened at 9:00AM Saturday, I called the sales person on Saturday morning on his cell phone @ 8:30 to let him know we were coming back in to buy the car. Keep in mind, the sales person had collected copies of our DL, INS, and all our personal information. He had already started all the paperwork to close the deal that night. Oh, btw, there was no financing or trade-in. This was going to be a cash deal. We got to the dealership at 9:00AM on Saturday. The sales man did not greet us,did not say good morning, did not even offer us a cup of coffee. He took us to an enclosed office, and proceeded to make us wait, while they carried on a 15 minute sales meeting in the showroom. Once the sales meeting was over, no one even came back to check on us or let us know what was going on. Other customers were walking in to the showroom as the meeting was in progress, and sales associates met them as they were walking in, and left the meeting to meet and greet them. Why were we pushed into a glass office and made to wait ? We got up and walked out of the office, after waiting 20 minutes. As we we were walking out of the showroom, I spoke to the sales person and told him we were leaving. He said he was looking for the paperwork. If you knew that some one was coming back in the next day to buy a car , why would you misplace the paperwork from the previous night ? IMO the sales person was upset with us, because we left the night before, after he had already committed to his management the van was sold. I am sure if we would of stayed that we would of had to renegotiate the price of the car. The dealership does not seem interested in customer service or customer satisfaction. All they are concerned about is getting your money. They make you wait at every step of the process. If you buy a car from them, be prepared to spend all day making the deal. They are slow, and very inefficient. Supposedly, the sales associate had been selling cars for 25 years. He needed to learn a thing or two about customer service. More

I am a 25 year old female relatively new to the car buying process. I am a college graduate and consider myself very successful for my age and excited about buying my first car! I first came to thi buying process. I am a college graduate and consider myself very successful for my age and excited about buying my first car! I first came to this dealership to test drive a Camry, I went by myself and had a pretty good experience. I ended up not liking the Camry and decided to test drive a Corolla. I came back to the dealership a few months later to test try the Corolla...I met a great sales representative who was very helpful and made me feel very comfortable. I decided I did not like the Corolla...way too small! This is when they introduced me to the Scion TC. I then came back to the dealership a few weeks later to test drive the Scion TC and discuss financing and figures because I loved it!!! I am a market researcher as a profession and know how to research and prepare for a meeting like this. I brought with me some USAA figures of Scion TCs that were only $300 cheaper than what they were asking for. Now I understand the Scion TC price and how it is pretty much non negotiable and set by Scion themselves. I just wanted to see what they would say or how they would react. The sales manager was very rude and extremely belittling to me. He argued with me the price is non negotiable and it is what it is. He decided to get up and walk away very abruptly. I left feeling very disappointed and very upset. About 20 mins later they called me back to apologize and offer me a "college discount" which is a $400 discount if I can prove I graduated from college. I then went on the internet to see other Scion dealerships and found that it is normal right now...if you buy a new Scion TC you will receive a $400 refund. It is such a game do your research! More

Sadly, I can no longer recommend this dealership. I bought my last car here, a Camry in 2000, and was treated well. Other than the usual gauntlet of the puffery girl (trying to sell paint sealant, fab bought my last car here, a Camry in 2000, and was treated well. Other than the usual gauntlet of the puffery girl (trying to sell paint sealant, fabric care, rustproofing, etc.) and the good ol' boy who thought he could sell an extended warranty to anyone, the buying experience was straightforward and painless. This time around was different. Despite Toyota's sales being off more than 30%, and despite not having the car I wanted and thus trying to sell me a leftover 2008 in a color I didn't want and with extra equipment I didn't want, they couldn't resist playing the old con game with me on my trade-in -- a car I bought here and kept in excellent condition. First they low-balled its value by more than $1,800, then pretended the floor manager would do me a favor and phone around to see if he could get more. Obviously I was supposed to be grateful when he came back with a higher (but still too low) offer. Give me a break! Do these guys not know that anyone can check the blue book trade-in value of their car online? And do they think their customers are so stupid they won't recognize this sort of scam when they hear it? And, BTW, they pulled this same stunt on two others I know who've shopped there in the last few months, so maybe it's become standard practice at this dealership. I ended up buying another make from a dealer that was straight with me, and I doubt I'll ever shop at Ourisman again. More

Would never recommend this dealership. dealt with other toyota dealerships before in this area and always had excellent experience. decided to purchase my new car from ourisman and i regret it. i prefer toyota dealerships before in this area and always had excellent experience. decided to purchase my new car from ourisman and i regret it. i prefer not to go into details but i am definatly not getting my next car from them More

This dealership has a decent selection of cars, and average prices. When I bought my Toyota Certified Avalon there, I went to this specific dealership to buy a specific car in a specific color and average prices. When I bought my Toyota Certified Avalon there, I went to this specific dealership to buy a specific car in a specific color and trim. I knew exactly what I wanted and a budget to work with. I spent more than an hour and a half being sold to after we struck a deal with the car. First, they want you to buy the car as Toyota's have excellent reliability. Ten minutes later, you need undercoating, clear coating, seat treatment, and a ton of extra warranties because this car might fall apart the moment you drive off. Finally, after fighting off all of the extra charges, the dealership drew up sales paperwork for a different trim level - THE WRONG CAR. When I dealt with my bank to get the loan, they informed me that I would need all new paperwork on the car, reflecting the correct car and trim level. Additionally, the car's navigation system did not work properly, and I was told they would fix it before I picked the car up. So much for the 160 point inspection catching major errors in the car. When I called to request new paperwork, it took hours, the dealership told me my bank did not need this information corrected. He stalled and implied that I was being difficult by needing paperwork on the actual car I was buying. After two plus hours of waiting, he finally faxed the information to my bank. When I got to the dealership that night to pick the car up, check in hand, NONE of the paperwork had been prepared for the correct car. Furthermore, I had to wait more than a half hour while they verified that they had the correct title to the correct car that I was trying to buy. After a long delay, I finally got my car. But the navigation was not fixed. They initially told me that I needed to double-click most menu items, but upon review of my manual for the navigation, absolutely nothing requires a double-click. I was told it would take 5-10 business days to get the needed parts in to fix the navigation system. On the fifth business day, the part came in, and my sales rep told me to stop in any night at their service center to have it fixed - but to allow 30-45 minutes for the repair. They are open until 11pm, amazingly! Tonight, I drove the two-plus hours to the dealership to find out that the part was at some other service center that they own. The part was locked, and at 7:15pm, there was nobody who could get the part out for me, even though they advertise that you can have service done until 11pm. I will not go back to this dealership. They wasted a ton of my time, there was constant confusion about what car I was buying and where the part for my navigation system should be. Nobody other than the nice receptionist seemed to care at all. More