Ourisman Ford & Lincoln of Alexandria

Mike Powers and Armin Bojku were great salesmen to work with! Definitely the best car buying experience I've ever had. I would definitely recommend purchasing a vehicle from them as they are very professio with! Definitely the best car buying experience I've ever had. I would definitely recommend purchasing a vehicle from them as they are very professional and helpful. Both Mike and Armin took plenty of time to explain the various options for ordering the Bronco and were able to change my order based on their recommendations and in depth insight of the vehicles. If you're in the market for a Bronco - go to Mike and Armin! More

This is the worst customer service and should of read the reviews.. I bought a van 2 months ago and the spoiler just came off tailgate. Talked with the sales manager and he said when it left our dealership i reviews.. I bought a van 2 months ago and the spoiler just came off tailgate. Talked with the sales manager and he said when it left our dealership it was in tact. Less than a thousand mikes and I usually do not check to see if all parts are intact. This guy had no intentions of making this right. He told me to take pictures and he would call me back at once and guess what I had to call him. I give you his name but perhaps not fair to him. Real smooth talker but all HOT AIR. Sure he will not be there long. More

This place is horrible I was in a car accident car got totalled I bought my car from here the 1st time they were great this time they suck and do not honor there warranty takes 2 trips to the service depa totalled I bought my car from here the 1st time they were great this time they suck and do not honor there warranty takes 2 trips to the service departments to figure out the problem then reprogrammed my car computer to bypass the emission issues while I waited 5 days to get back to service center for them to get the part and replace it I ask for a crmar because my car was not safe to drive it would lose power out of no where my warranty covers me for a 5 day rental which the gm Lee would not honor. He does not care and now I understand why his employees act they way they do there own general manager don't care More

I wish I could give this place more than one star, but I was bounced around from one person to another for an oil change until I was transfer to a voice mail. If yo want service for your ford just look some was bounced around from one person to another for an oil change until I was transfer to a voice mail. If yo want service for your ford just look somewhere else and skip this place. More

Do not take your vehicle to this dealership. After the tech John Popham wrote up recommendations for service on the date I was there of 10/03/2022 they drove my truck back through the service la After the tech John Popham wrote up recommendations for service on the date I was there of 10/03/2022 they drove my truck back through the service lane and did not complete my oil change and wrote it up that he had completed it. I checked my oil on 10/04/2022 and the color of the oil was not clear as new oil. The dip stick was also also hard to pull out. I am very disappointed with the service/service that was not completed. I have changed my own oil in my other cars for years, and I know when the oil is changed it should be clear. More

Under no circumstances should you take your vehicle for service here. I dropped off my vehicle for an inoperable stereo. I received no updates, no correspondence, no prognosis. On the 6th day, after multip service here. I dropped off my vehicle for an inoperable stereo. I received no updates, no correspondence, no prognosis. On the 6th day, after multiple attempts at reaching them, I just went to retrieve the vehicle. No explanation from them, no apology. I have no idea how you run a customer service business like this. I will make it a point to drive out of my way to avoid this place. More

This place is the worse. I had an appointment scheduled for 10am on 7/22/22 for an oil change and needless to say it took FOUR hours for my appointment to be completed. Fou I had an appointment scheduled for 10am on 7/22/22 for an oil change and needless to say it took FOUR hours for my appointment to be completed. Four hours is UNACCEPTABLE!! Upon arrival I was initially told 2 hours, again which is unacceptable. Why schedule an appointment if it is not going to be honored. After waiting 4 hours for my vehicle to be serviced no apology was issued nor was an update provided while sitting in the lobby…..common courtesy was not prevalent. If they knew they were going to be running behind with appointments a communication should have been sent to everyone that scheduled one today, why have the customers email address if you aren’t going to utilize it to the fullest. I love the quality of work performed but the other aspects were lacking. More

If you need service on a hybrid, go somewhere else because this place is the worst. Even with an appointment and after waiting a week, we still didn't have a diagnosis for what was wrong. Worse, no because this place is the worst. Even with an appointment and after waiting a week, we still didn't have a diagnosis for what was wrong. Worse, no one from service will answer the phone when you try to get information, and they generally act like you're not worth their time. Absolutely terrible in every way. After a week of wasting our time and increasing aggravation, we picked up the ca rand went to Koons Ford. They figured out the problem in less than two days. We will never come to Ourisman Ford of Alexandria again. More