Ourisman Ford & Lincoln of Alexandria

DISHONEST, AND ONLY TREAT YOU KIND UNTIL YOU PURCHASE. AFTER YOU SIGN YOU GET NO ASSISTANCE IF YOU HAVE PROBLEMS. SAVE YOURSELF THE FRUSTRATION ANS SHOP ELSEWHERE. CHECK THE BBB REPORTS! AFTER YOU SIGN YOU GET NO ASSISTANCE IF YOU HAVE PROBLEMS. SAVE YOURSELF THE FRUSTRATION ANS SHOP ELSEWHERE. CHECK THE BBB REPORTS! More

This is my 2nd car from them. Although I feel safe in my new car . Its taking forever to get tags and registration . They only gave me 800 for the car I traded in and they are selling it for 5200. It is tot new car . Its taking forever to get tags and registration . They only gave me 800 for the car I traded in and they are selling it for 5200. It is totally worth the price. I just put 1100. 00 into the car but they took advantage of me with the trade in value. Now i just need my Dc registration and tags and Ill ne happy More

We drove six hours to finalize our web deal. Our NEW 2020 F150 was presented to us literally with dents in it. It also still had the glue residue from a different dealers sticker on it and was not clean. If F150 was presented to us literally with dents in it. It also still had the glue residue from a different dealers sticker on it and was not clean. If it had been just me, I would have told them to shove their dented truck! Now we have to try to take care of it ourselves with their “ we owe” voucher. Totally took advantage of us coming from out of town. More

I went there for my second time for service. Both times the guys that i had to deal with were both xenophobic and rude. Today, Michael and the cashier tried to make me pay $79 for oil change that was still the guys that i had to deal with were both xenophobic and rude. Today, Michael and the cashier tried to make me pay $79 for oil change that was still under warranty. Then; they went down to $20, then did me a favor, and I could go for free. As a result; my car remained unwashed, and uncleaned, It will be the last time, I went to this place for service or anything. I even regret to have bought a car here! More

Excellent service in sales! Our salesman Quentin was very knowledgeable and patient as we tried out different models. The sales staff was very respectful and worked with me and my husband to purchase tw very knowledgeable and patient as we tried out different models. The sales staff was very respectful and worked with me and my husband to purchase two cars. More

Amazing customer service Upon arriving to Ourisman we had visited another dealership in the area looking to buy a new car. We had test drove the car (Explorer ST) at the other Upon arriving to Ourisman we had visited another dealership in the area looking to buy a new car. We had test drove the car (Explorer ST) at the other dealership with little interaction with the sales consultant about what features were on the car. For many reasons we decided to leave and check out the car at Ourisman (they actually had the exact car, color and options that we wanted). When we arrived we were greeted by Quentin Walters who was very friendly and personable. He took us to the storage lot to see the car as it had just arrived and hadn't made it to the dealership lot yet. On the drive he explained everything! When I say everything I mean everything! He was so knowledgeable, it was very impressive. You could tell off the bat how much he invested his time into know everything about this car. Fast forward to making the deal. He was very very helpful getting us to feel comfortable and making sure we had everything we needed. We can't thank him and everyone else that day who help. We look forward to seeing him when we are at the dealership for services. THANK YOU QUENTIN :) More

3-hour oil change and non-existing customer service I came to this dealership because the horn on my F-150 truck didn't work. I made an appointment for a Wednesday at 11AM. Since I was already there at I came to this dealership because the horn on my F-150 truck didn't work. I made an appointment for a Wednesday at 11AM. Since I was already there at the service center, I also asked them to change oil and do safety inspection. The "service advisor", Daniel, was not very friendly and didn't seem to care that much. I waited for two hours and then I had to chase Daniel around to ask for a status. He said he'd go check and be right back. 30 minutes later, with no sign of Daniel, I walked to the advisor work stations, and they told me that Daniel had left for lunch. I couldn't believe it, but another advisor there, Sarah, helped me out and checked on my truck, She was very helpful (she was new there) and 20 minutes later I got my truck back. They told me the horn was faulty, and they had to order a new one. They didn't do the inspection and all they did was oil change (cost me around $160, probably included Daniel's lunch). I left at just after 2PM, 3 hours later. Terrible service, and the worst thing is I have to come back there for the horn still. Jose, the service manager, said I could deal with him, which is better than facing Daniel again, but I don't feel the culture of proper customer service exists in this place; your time, your needs and your car are worth nothing for them. I'd go to another dealership, but they told me other dealerships don't have horns in stock either. More

BAD EXPERINCE I went to them to purchase a truck and everything qwas going great until after they pulled my credit. I have high credit scores 725 just no credit I I went to them to purchase a truck and everything qwas going great until after they pulled my credit. I have high credit scores 725 just no credit I file BK over 7 years ago which is due to come off my credit in two months. They ran my credit and told me i had a high down payment then they told me i need a co signer, then they told i just wasn't approved. I received a letter from capital one indicating my application was incomplete and that's why I wasn't approved , How ever I spoke with ford financing myself who gave me my application number and said the dealership should have told what it take to get in the truck I want. Instead they pull my credit drop my score and sent me away. I am Cash strong I could have put a high down payment. This dealership showed that they are unwilling to take the extra steps in working with customer in obtain their dream car. They are not to be trusted to have any best interest of the customers. More

hid damage I bought a brand new Lincoln from these guys. Bunch of con men...car must have been damaged on the lot and they had it repaired on the cheap. Only aft I bought a brand new Lincoln from these guys. Bunch of con men...car must have been damaged on the lot and they had it repaired on the cheap. Only after catching them did they do the repairs somewhat correctly, it still isn't quite right. Stay away from these guys and this dealership. More

I was quoted hundreds less from lincoln concierge. Parts said they would have my parts in 2 to 3 days. It took a week. Customer service is horrible and they must absolutely abhor military! Parts and servic said they would have my parts in 2 to 3 days. It took a week. Customer service is horrible and they must absolutely abhor military! Parts and service overcharge by hundreds of dollars. Use the concierge service for lincoln parts! More