Ourisman Ford of Manassas

Very Happy with the Whole Experience Purchased a used Honda from them. I was very happy with every aspect of my purchase. My credit wasn't great, but they worked that out, and they were Purchased a used Honda from them. I was very happy with every aspect of my purchase. My credit wasn't great, but they worked that out, and they were frank, honest, and helpful through each step of the process. Cleo was my sales rep, and she was great, but so too were the other 4 people I interacted with. Best of all, AFTER I purchased the vehicle, they still gave me very proactive service and continued to take care of my needs.. Strongly recommend this dealership and Cleo as a sales rep. More

Excellent Customer Experience. Toby you Rock!! My inspection expired in October and I didn't have time to get it done, before I went on vacation at the end of the month. I got out of work early on My inspection expired in October and I didn't have time to get it done, before I went on vacation at the end of the month. I got out of work early on Monday November 3, 2014 in order to get my car inspected. Come to find out there wasn't an inspection technician there on Mondays. I panicked and went back to may car trying to figure out what on earth I was going to do. Not to mention there was a police officer parked a few yards from me and I didn't want to get a ticket for expired tags. I was so flustered and angry that I had to find another place to get an inspection and I know idea where to go, where I'm new to the area. Then the service manager, Toby Bragg, came out to my car and knocked on my window. I explained my dilemma and she told me to go to the Battlefield Ford Dealership, on Mathis Ave. She even called that location, to let them know I was on my way. I was able to get my inspection done less then 30 minutes and I went back to tell Toby that I was so glad she was able to help me out. I've been a customer at Battlefield Quicklanes for over 2 & 1/2 years and Toby has always been so helpful and pleasant to do business with. Keep up the phenomenal work Toby! More

Battlefield Manassas Ford I drove past at least a mile of other "frumpy looking" car dealers and pulled right in to Battlefield Manassas Ford. They had a better selection of ca I drove past at least a mile of other "frumpy looking" car dealers and pulled right in to Battlefield Manassas Ford. They had a better selection of cars available which was important to me, because I came to purchase a car that same day. I drove the dealers lot and found a few cars I liked. As soon as I walked up to the office area, Cleo walked right out to me and immediately helped me find the car for me. She was very responsive to exactly what I was looking for. She was able to show me all the details of the vehicles that I chose to consider purchasing, on her computer. She gave me the best no haggle pricing which was great. I was able to take a test drive of the Jeep that I purchased which drove perfectly. She set me up in-house with the financing that I asked for, which was a great deal for me. It was a pleasant, haggle free, one stop shopping experience for a car better than I expected. Cleo was very friendly and listened attentively to meet my needs. This was an excellent experience for me, and I have recommended my own friends to go see Cleo at Battlefield Manassas Ford when they want to purchase a vehicle. More

Ask for Cleo, she's the best! I bought a car from Battlefield over the summer and had the best experience I've ever had buying a car. I am a bit high strung and, I must admit, I ca I bought a car from Battlefield over the summer and had the best experience I've ever had buying a car. I am a bit high strung and, I must admit, I can be difficult, but Cleo saw that and was very, very patient with me. I don't like to be jerked around, I don't like to wait, and I don't like people pressuring me or playing games. Cleo was extremely forthright, told it like it was, but wasn't a jerk about it. Next time I need a car, I will call Cleo first. More

Great Car Buying Experience I purchased a used Mustang from Battlefield Ford. I am very happy with the car and Rob made the car buying experience simple and enjoyable. Rob was I purchased a used Mustang from Battlefield Ford. I am very happy with the car and Rob made the car buying experience simple and enjoyable. Rob was very polite and professional. Unlike other car salesman I have dealt with, he did not make me feel pressured into buying a car. I felt like he was trying to help me find a car that was a good fit for me rather than make a sale. I recommend this dealership to anyone looking to find a great car at a good price. More

Great Customer Service I called the dealership regarding a used 2011 Fusion. I worked with Chris. We negotiated a price and terms before I ever arrived a the dealership. Chr I called the dealership regarding a used 2011 Fusion. I worked with Chris. We negotiated a price and terms before I ever arrived a the dealership. Chris was very responsive and honest. My financing was already worked out so all I needed to do is visit the dealer and take the car for a test ride. I told Chris I was on a tight schedule, he had the car ready when I got there. After locating the cap for the brake fluid that I dropped into the engine, we were able to take the car out for a test drive. We agreed on the purchase. I went back to work while they prepared the paperwork. When I arrived back at 4..Chris had the car tagged, cleaned and fueled up for me. Met with Kathy for about 30mins to take care of all the paperwork and I was out the door. Best car buying experience I ever had. Thanks Chris for being Professional, friendly and efficient. More

Very Pleased Not too long ago I went to battlefield ford to purchase a vehicle & although the one I wanted had been sold the salesman showed me a brand new vehicle Not too long ago I went to battlefield ford to purchase a vehicle & although the one I wanted had been sold the salesman showed me a brand new vehicle very close in price to the one I originally wanted & I fell in love with that one. Needless to say I purchased that new Ford & have been enjoying it ever since. Thanks to Delvon Combo for the upgrade & the great customer service. More

David Wright Mr David Wright help me get the car that I wanted for a good price great customer service very friendly with a cheaper interest rate also payment Mr David Wright help me get the car that I wanted for a good price great customer service very friendly with a cheaper interest rate also payment More

STAY AWAY! HORRIBLE MANAGEMENT!!! NO CUSTOMER SERVICE!!!! Bought a Kia I found online. Went in…did the paper work…and as I was getting ready to drive off with it the car WONT start. They insisted it needed a Bought a Kia I found online. Went in…did the paper work…and as I was getting ready to drive off with it the car WONT start. They insisted it needed a new battery…as the sales person said they did have to jump start it that morning as they knew I was going to look at it. ------They ran it down the street put in a new battery. (GREAT) Drove to my sisters, and after dinner when I got in the car to drive off…it WONT start AGAIN. Took over 2 hours to get it to start. Called the dealership I demanded to bring it back. Took it back the next day, got a rental car…received a call the next day saying this was a waste of time nothing is wrong with the car. This is 2 months later…the car stops every other day. Every time I hit a speed bump…its done! So now I learned that the issue is that when they put in a new battery…they never put in a strap to keep it in place. And the cap that goes on top of the battery is completely striped. So when I drive…and hit a bump….the cap comes off the battery and won’t turn on the next time I get in. Called to speak with the manager…”TODD” told him that I have been going back and forth about this issue. Where the car won’t start…and that is due to the batter strap never being put on at the time they put the battery in. He tells me…SORRY ITS BEEN 2 MONTHS SINCE YOU BOUGHT THE CAR, YOU COULD HAVE REMOVED IT!” No customer service! I don’t know who they hire to represent the company. Coming from customer service field…I know the importance of making sure my clients are happy, and that they come to me the next time they need to purchase something. Or at least tell their friends on how a great of service they received from me vs DO NOT GO TO BATTERFIELD FORD….the absolute worst! DO NOT WASTE YOUR MONEY HERE….plenty of other dealerships that will sell you a car, and will take responsibility for their wronging. And DO NOT PURCHASE extended warranty as it really doesn’t cover everything they say it does. More

Great Service Dept! I recently brought my Focus in for an engine noise & vibration. They diagnosed bad motor mounts & had it fixed in no time. The manager, Tom Miller, we I recently brought my Focus in for an engine noise & vibration. They diagnosed bad motor mounts & had it fixed in no time. The manager, Tom Miller, went above & beyond. I'll be back! More