Ourisman Ford of Manassas

Purchased a vehicle from out of state. I was searching for a black-on-black 2023 Mustang in October of 2023 yes it was very late in the model year and difficult to find the correct equipme I was searching for a black-on-black 2023 Mustang in October of 2023 yes it was very late in the model year and difficult to find the correct equipment, but they had one. Made the purchase and explained in detail the full process I was going thru with this vehicle. It was to be shipped to Shelby America in Las Vegas to become A Centennial Edition Shelby. So, I was very limited on being able to see the car as I reside in Florida nevertheless, I entrusted the dealership to take care of me as a customer. They set up the transport to Shelby and all seemed great. After Shelby was completed with the transformation I set up the shipping with Reliable transportation to get it to Florida. After it arrived I was able to really polish the car up and prepare to show it. But noticed a minor chip in the paint on the edge of the passenger door handle, just one issue. Next item noticed was the Ford Pass would not connect, the headliner was sagging and the weather stripping around the passenger door was damaged. First response from dealership was "Unfortunately I talked with management and there is nothing we can do about it." Then started blaming Shelby for the issues. I had been in contact with Shelby and Reliable Transport with the same concerns and they were able to produce photos showing the issues upon receiving the vehicle. Very disappointed in this experience as I have purchased 9 new Ford/Lincoln vehicles since 2006, Also have some influence on one of the largest construction fleets in the United States. I have been loyal to Ford for a very long time but this will definitely leave an impression. More

They had appointments quickly got my truck in early and was able to finish the service quickly and got me on my way in a very short period of time was able to finish the service quickly and got me on my way in a very short period of time More

They were very helpful, called me with questions prior to service starting. Only downside was we had to call them to see if it was complete near the end of the day. service starting. Only downside was we had to call them to see if it was complete near the end of the day. More

Chris was great, did exactly what he said he was going to. Kept me in the know about the technicians diagnosing a rattle underneath my Mustang and was very professional to. Kept me in the know about the technicians diagnosing a rattle underneath my Mustang and was very professional More

I bought a beautiful new car a week ago, and I was informed that one of the sales associates accidentally took my spare key home. I was assured it would be delivered to me, but I haven't received it y informed that one of the sales associates accidentally took my spare key home. I was assured it would be delivered to me, but I haven't received it yet or received any updates confirming it was sent. I’m disappointed and wish I could give a better review after spending more than I originally wanted to on a car. More

Latisha is awesome. Everyone and everything at Ourisman Ford was great. I will highly recommend Latisha and Ourisman Ford . They had exactly what I needed . Everyone and everything at Ourisman Ford was great. I will highly recommend Latisha and Ourisman Ford . They had exactly what I needed . More

Latisha Reynold and her team at Ourisman Ford of Manassas was a pleasure to work with. This was a zero pressure event and was very enjoyable. Ourisman made the new car experience enjoyable which was in sta was a pleasure to work with. This was a zero pressure event and was very enjoyable. Ourisman made the new car experience enjoyable which was in stark contrast to what we experienced down the street at Lindsay Jeep. Everybody there is very professional and they give you the right amount of space while you are contemplating your purchase. The information provided is factual and informative. I will shop here again for a Ford...too bad they do not also sell Jeeps and Toyotas! More

Fantastic experience with Gavin treated me with great respect was honest fantastic experience give them 10 out of 10 respect was honest fantastic experience give them 10 out of 10 More