Ten years ago I bought a 2007 GTI from Isaac, and I should have just started with him this time when I was in the market for a new 2017 GTI. However, I made the mistake of going to several other dealerships first before getting the living xxxx aggravated out of me and ending back with Isaac. The experience with the whole Ourisman VW team in Laurel was completely different (and different in the best possible way).
Isaac set me up to test drive the new car with Richie Nunez, and Richie knows GTIs inside and out (and owns one himself). Working with Isaac and Richie was an absolute joy for my wife and I. They made the new car buying experience what it should be.....a pleasure that most of us only get to experience a few times in our life if we are the lucky and fortunate ones. Although Isaac didn't have the exact trim and color that I wanted on the lot, he gave me the best price (out of 6 dealerships) and had the exact car I wanted within two days. Before I left that night, Richie brought his own personal GTI down to demonstrate some of the cool features in this car like Apple Car Play, one touch roll down windows, and Think Blue driving to get better gas mileage. I really appreciated the personal touch that Richie provided.
Richie, who drives a manual transmission himself picked up my car from another dealership. Because of his knowledge of the vehicle, his courteous and professional demeanor, and his general "likeability" as a person, I had no qualms about him driving my new 6 spd manual from Virginia. It only had 43 miles on the odometer when I took delivery.
Lastly, anyone I know who is looking to buy a new VW will be sent directly to Isaac and Richie. They're like a dynamic duo!
PS - Shout out to Ron Lane too for offering great service in the past and looking forward to more great service in the future.