Ourisman Honda

I found a certified pre-owned 2010 Honda Civic LX online that I liked and the price was very reasonable. I had been car shopping for some time and have been told by many dealers that the online price was "j that I liked and the price was very reasonable. I had been car shopping for some time and have been told by many dealers that the online price was "just to draw people in". Time and time again, I visited dealers only to be told that there were all these extra fees to be added back into the online price (usually an extra $1,500 - $2,000!). Because this dealership was a little more than an hour away from my home, we called ahead of time and asked if there were going to be any fees added back into the online price. We told the dealership that we didn't want to drive over 50 miles away just to have our time wasted. The employee assured us that the online price would not change. I printed out the ad, and we skeptically headed down to the dealership. When we arrived, I was pleasantly greeted by Remoe, who we had spoken with on the phone earlier, and we took the car for a spin. I knew I definitely wanted the car and we got immediately down to business. Imagine my surprise when we were going over the figures and there really was NO GIMMICK! This was my first time buying a car, and my frazzled nerves were soothed by the friendliness and professionalism displayed by the staff. Both Remoe and Robert showed that they had nothing but my best-interest at heart and that I wasn't just a number to them. They took the time to sit down and explain to me things that I didn't fully understand or had misconceptions about. I feel 100% confident with my purchase. Originally, that was one of my greatest fears about buying a car - not being satisfied with my purchase, or feeling like I might get ripped off. I can definitely say that I feel totally comfortable referring other people to this dealership knowing I had such a great experience. If you're tired of the constant bull-crap at other dealerships, pushy salesman who just want to add you to their tally, and overpriced, unreliable cars.... I urge you to consider visiting Ourisman Honda in Bethesda. They'll do you right... THE FIRST TIME. More

I fault myself for being naive. If this hadn't been my first purchase of a car from a dealer, maybe I would have made a better deal. But I feel like these guys used every trick in the Greasy Used Car Sale first purchase of a car from a dealer, maybe I would have made a better deal. But I feel like these guys used every trick in the Greasy Used Car Salesman Handbook, from making me wait while my salesman talked to his manager to the high pressure sale of bogus extras like the undercoating. My favorite moment is when Carmen, the woman who was writing up the contracts, complained because they wouldn't buy her a new printer. Meanwhile, I noticed, she was wearing a rock the size of Gibralter. To his credit, Remoe did take one of my calls on his day off. And the dealer did agree to fix 2 broken electric locks on the doors even though I bought the car as is. But then they told me I'd have to pay $24 for a light bulb for my dashboard. And the kicker is they told me that the repairs would take " a couple of hours", I've been here almost 6 hours and there is still no sign of my car. Yes, I bought the car I wanted at a price I can afford but next time I am going to try Honda of Bowie. If you do decide to do business here, don't sit down, make it very clear you are ready to walk away, surf for other cars while you are waiting, and call other dealers to inquire about other cars while they are processing their paperwork. Most especially, say no to every offer (like finance rate) and keep saying no until they name the price you want to pay. Because everything is negotiable here. Except, unfortunately, the cost of an overpriced dashboard light bulb. More

Walter was wonderful. I liked him so much I spotted Ourisman $200 when selecting which dealership to go with. I purchased a 2010 pilot and am very happy with it. Ourisman $200 when selecting which dealership to go with. I purchased a 2010 pilot and am very happy with it. More

I needed a tire & rim replaced. They did this okay for a price that was at the high end of average. However, they gave me a list of "recommended" service totalling almost $2,000! I took the car to for a price that was at the high end of average. However, they gave me a list of "recommended" service totalling almost $2,000! I took the car to another Honda Dealer Service department and they didn't recommend ANY of the things Ourisman had recommended. That was one year ago. A friend warned me that her experience with Ourisman was identical to my own; they do the task at hand ok, but always recommend very expensive additional, unnecessary service. More

Daelt fairly and delivered a fair price, lower than almost all others from whom I received a quote, with excellent accompanying services (complementary oil changes, discounts on servicing) for the th almost all others from whom I received a quote, with excellent accompanying services (complementary oil changes, discounts on servicing) for the the life of the car. Knowledgeable and went out of the way to get information about items that he did not immediately know and described simply technical details of accessories with critical appraisal of their usefulness (as well as marginal necessity). It was a good experience to deal with him. More

Purchased a car in late June from this dealership. There were scratches on the back bumper which Ourisman promised would be fixed once the paint arrived (from Japan supposedly.) Ourisman never called us ba were scratches on the back bumper which Ourisman promised would be fixed once the paint arrived (from Japan supposedly.) Ourisman never called us back. I called them today (7/17) and "Poof" the paint is in and I can get it fixed. The customer service is poor. No one ever called us back during the interim 4 weeks and no apology was offered. I would never go back to this dealership again. More

I HAD A BAD EXPERICE, FIRST I FELT THE SALES PROCESS WAS VERY PUSHIE. ONCE THE SALE WAS DONE I FELT THE DEALER HAD NO FOLLOW-UP WITH ME THIS IS THE LAST TIME I WILL BE VISTING THIS DEALER VERY PUSHIE. ONCE THE SALE WAS DONE I FELT THE DEALER HAD NO FOLLOW-UP WITH ME THIS IS THE LAST TIME I WILL BE VISTING THIS DEALER More

I didn't walk into this dealership thinking that i was going to purchase for a new vehicle that day. However, people at the ourisman honda dealership offered me a great deal with kindness, and it changed going to purchase for a new vehicle that day. However, people at the ourisman honda dealership offered me a great deal with kindness, and it changed my mind. My salesman, Remoe Doherty, met my high expectation as a great salesman, and i was very satisfied with his quality of work. I just want to say thank you and a job well done. More

This was the best experience I've ever had buying a car, and I don't say that lightly. The van I bought is excellent, and the price negotiations were handled smoothly and professionally. I got a good pric and I don't say that lightly. The van I bought is excellent, and the price negotiations were handled smoothly and professionally. I got a good price and good financing; I didn't leave wondering whether I had been shafted like I have at other dealerships. I'm confident I got a great van at a fair price. More

I'd never bought a car before, and know very little about them...but I couldn't have felt more comfortable with my purchase at Ourisman Honda. Their dealership was the first one I walked into solely becau them...but I couldn't have felt more comfortable with my purchase at Ourisman Honda. Their dealership was the first one I walked into solely because it was close to my house. But it's the dealership I came back to and bought a car from in the end (after checking out several other Toyota, Nissan and Honda dealerships) because they seemed the most honest, most trustworthy -- and mainly, because of my dealer, Remoe. I always thought of car dealers as generally sleazy and conniving - constantly out to upsell you on something that you don't want. But my experience with Remoe was the complete opposite. He was charming, normal and funny in a very disarming way - and most importantly -- he was always completely up front and honest, and answered any question I had truthfully. It made the experience so much more enjoyable (bc it's a big deal to buy your first car)...and it felt like I was buying it from a friend, and not a dealer I constantly had to be on guard against. Ultimately, I feel like the dealership as a whole and the manager gave me a good deal and didn't try to cheat me. They sincerely seemed like they wanted me to drive out with a car, and would find a way to get it to me on my budget. There was really no haggling...and I didn't see that at the other dealerships. Their customer service was excellent...and continues to be. Several weeks after buying the car (which was a 2 year old used car), I noticed very, very small things like a windshield wiper blade that was smearing on my window...and a keyless entry low battery. I'm sure some dealerships would charge you to fix these problems that I didn't notice driving off the lot -- espeically since they already got their money from the car and really owed me nothing. But they helped me out and hooked me up, free of charge. I really can't say enough good things about my dealer, Remoe -- and the dealership in general. I had a very, very positive experience...and continue to, to this day. More