Very disappointing experience regarding pricing - Pankaj
Very disappointing experience regarding pricing transparency and professionalism.
What began as an "out-the-door" offer later changed into a base price with additional charges added separately, resulting in a higher final amount. The presentation of the numbers felt misleading, as if it relied on customers not carefully comparing the actual totals.
A straightforward rejection of my pricing expectations would have been perfectly acceptable. Instead, the structure of the offer changed in a way that created the appearance of a better deal while ultimately increasing the final cost. When I raised this concern, I was told, "Since you were stuck on that price, that's why I sent that." That response only reinforced my concern.
My simple question is: what math makes those numbers equivalent? The figures clearly were not the same, and presenting them as though they were is misleading.
What was even more surprising was being told not to reply to the email. A salesperson's role is to engage with customers professionally, not to dictate whether they may respond or ask questions.
If this is the level of transparency and customer service being provided, then prospective buyers should exercise caution. The final communication came across as either an attempt to mock the concern being raised or to distract from the discrepancy in pricing. Neither reflects the professionalism customers should expect when making a significant purchase.
Read More