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Ourisman Honda

Bethesda, MD

4.8
392 Reviews
To Ourisman Honda of Bethesda! For years we have been striving to give our customers the best quality service possible. Customer satisfaction is our number one priority and we want our customers to know that we are here to help. On this site you will find all the information you need to decide what vehicle is right for you. Not only do we offer a great selection of vehicles, but we also make the car buying process hassle free. Whether you're coming from Maryland, DC, or Virginia...be certain to visit each of our Departments: New Vehicle Sales, Used Vehicle Sales, Finance, Second Chance, Service, and Parts! In addition, we have a very diverse staff who speak Spanish, Chinese, French, Russian and Vietnamese. We want to make sure that each customer has the same great experience that our clients have come to depend on. The Honda name is a symbol of quality and we promise to continue this tradition. Please stop by and visit our showroom at 4800 Bethesda Avenue, Bethesda, MD We offer an incredible selection of New & Pre-Owned Hondas! Car Models Include: Accord Coupe, Accord Sedan, Civic Coupe, Civic Sedan, Civic Hybrid, Civic Si, Fit - Hatchback, Civic GX - CNG, Civic Insight, Accord Crosstour SUV, Van, & Truck Models Include: Pilot, Odyssey, CRV, Element, Ridgeline We look forward to seeing you soon! Sincerely, Rich Kandel General Manager
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4800 Bethesda Avenue

Bethesda, MD

20814

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Showing 392 reviews

January 26, 2011

The team at Ourisman was straightforward and easy to work with. I had a good experiene talking with Kwame about the range of options for both new and used cars. He was well-informed and was able to answer More

by RWDeG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kwame M Joseph
January 24, 2011

I would to thank the Ourisman Honda sales team as a whole and Mr. Kwame Joseph in particular, for an enjoyable and hassle-free experience that led to the purchase of my first Honda, a 2011 Accord LX. Hone More

by scot.cregan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
3
January 24, 2011

I was looking for a Honda Odyssey and Kwame was able to contact me with the vehicles for sale at Ourisman Honda. My wife and I liked the van, but wanted to do more research and see if a 2011 would be bett More

by hbroitman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kwame Joseph
January 21, 2011

I had a great experience when purchasing my new honda civic at ourisman honda in Bethesda. Everyone that I interacted with was really helpful and informative. Pete was the sale representative that worked More

by srollor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete and Mr. Kandell
January 15, 2011

It is extreme experience for me to try to make a deal with this guys for 2011 Honda civic LX Sedan Automatic transmission. He called me and told me the final price including everything,I also called him More

by haifaqiao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Omar Deen
January 14, 2011

Horrible! I needed to bring my car back to repair the car's hazard light switch that stopped working after the last time they needed to repair a recall item. Can you believe they gave me back my car with More

by cliffcanoe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dan Jennings
December 07, 2010

Dishonest will be a nice way to explain the sales people of Ourisman Honda in Bethesda. Trying to sell me a car that they got in a trade-in (Honda Civic 2008 LX with 35000 miles, Trade-in Value at the time More

by mr_raja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clint Rivas (Sales), Sergio (Manager)
Dec 07, 2010 -

Ourisman Honda responded

This vehicle was just traded in the night before Raja came, so they car was never inspected. Once the inspection is done, we would then know how much to accurately retail it for. We gave Raja an estimate as best as we could, which was $13,900. Once the exact amount was determined (inspection completed), the used car manager advertised it for $13,386. This was all disclosed to the customer, as he also stated above. It should be great news that the price was reduced and adjusted accordingly, not looked at as being deceiving. Customer has misunderstood the situation and did not understand the inspection process.

Dec 07, 2010 -

mr_raja responded

As far as I remember, I was given 14995 + taxes as the estimated price BEFORE the inspection. 13900 was given to me the next day AFTER the inspections. 13386 was never mentioned to me and was only out in the open when I sent an email to you last night with a screen shot of your website.

November 15, 2010

When searching for a replacement for my 2002 Honda Accord, I knew the only dealership to consider was Ourisman Honda of Bethesda. My 2 prior purchase experiences with them were nothing but exceptiona More

by Nakia220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hai & Richard, Richard Sears
November 01, 2010

This guys claim they could beat a deal from another Honda dealers. A spent two hours and the sales manager refused to honor his the deal pre approved by another sales manager. These guys have a serious integ More

by ic4444
Customer Service
Price
Recommend Dealer
No
Employees Worked With
corine egnew
October 03, 2010

It was the worst car buying experience I have been a part of. They were not honest up front. I feel all they wanted to do was sell me a car at any cost. They did not put all the work that we discussed up f More

by ajcapobianco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clint, Randy
Oct 06, 2010 -

Ourisman Honda responded

The sales staff at Ourisman Honda (Randy, Clint, David, and customer) walked around the entire vehicle and had agreed to fixing the vehicle. It was fixed as promised. The two doors and front and rear bumpers were fixed as agreed.

Oct 06, 2010 -

Ourisman Honda responded

Upon taking delivery of the vehicle, we provided the customer with documents as well as on the sales contract of what was agreed to be fixed. This was after the Ourisman Honda sales staff (Randy, Clint and David) walked around the vehicle with customer, It was written in details as to what "we owed". Everything was fixed or repaired as promised.

Oct 06, 2010 -

ajcapobianco responded

The vehicle was not fixed as promised. There is still extensive scratches that Randy knows about. The doors are not fixed as agreed.

Oct 06, 2010 -

Ourisman Honda responded

I just spoke with Randy and the last conversation was that you were supposed to come back in for us to redo the door. Is this true?

Oct 06, 2010 -

ajcapobianco responded

Yes, but I told him that I was going out of town, and we just got back a few days ago. Thats not the point though. The main pont is he said he would only fix the passenger side door because thats what was in the contract. And thats one of the big problems. One of your guys didn't put everything we discussed into the contract. There are scratches on the rear door, hood, and all on the driver side. That is what was agreed upon when we walked around the car. Like I said in my review, I'm suck with a $22,000 car with all these scratches because somebody didn't do there job right. Clint and Randy also said all the work would be done within the week I bought the van. All they did were the fenders. Now Randy said you ran out of money and can't give me a rental car, while the van is being fixed. If it was all done when and how they said it would be, there would be no problems. I Hope you don"t think I would pay that much money for a car, and only agree to fix half the damage, and for me not to care about all the scratches on the driver side, hood, and rear. It's a shame it has come to this.

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