Ourisman Honda

Classic Bait and Switch We went for a lease opportunity Classic Bait and Switch We went for a lease opportunity 3 months ago, and at the time, the deal didn't work out. We got another email 3 days ago invi Classic Bait and Switch We went for a lease opportunity 3 months ago, and at the time, the deal didn't work out. We got another email 3 days ago inviting us back in to avail of the previous deal owing to some extra "dealer cash" at the end of the month. So we went in and got the deal. After filling the credit application, the salesman gets back saying the credit wasn't of the "top tier". So we decided to step away (again). The instant we did this, the manager comes and says that he has some influence with the bank and that he will make the deal...Alright...Great! Now, here's the kicker...We got the keys, gave in our trade and were all set...until we sat at the financing table...After explicitly stating in the salesman's hand written contract that the monthly payment would include all the taxes, titles and tags, the guy at the financing table mentions that this is a "mistake" and that the monthly quote did NOT include all those fees...and that we owed an extra ~$1700! This whole ordeal lasted between 6 PM to 10 PM. We were in for 4 hours, and no car, even after being promised the deal...that brought us into the dealership in the first place. Upon wanting to talk to the general manager, I was told that I'd have to wait another few minutes, since he was busy (at 10 PM?!?) The salespeople (Whitman and Sergio) were congenial, as you'd expect from any representative working at a Bethesda establishment...The tactics and the lack of thoroughness (scruples?) is a whole different story...I gave up an evening sailing on the Potomac for this junk of a dealer! More

Bought a 2010 Odyssey EXL. Worked with several sales guys during the process - all very helpful. Allowed multiple test drives, even let me put the car seat in and drive around with our two yr old daughter to during the process - all very helpful. Allowed multiple test drives, even let me put the car seat in and drive around with our two yr old daughter to make sure she was comfortable. She was. Price was fair. Went in with Consumer Report's pricing report, and they met it. All thier cars have a performance option pre-installed, so buyers should research that option before hand so they know what they are getting. Day of delivery, they walked me through the features of the car and helped set up the cell phone pairing. Spent a lot of time with me and did not feel rushed, which was surprising, because they are always busy. The sales people were also really nice with our 2 yr old daughter, which made the experience smoother. I was also impressed by how much the sales guys know about all the features of the minivan, down to every last cup-holder. More

Wow! Buying my new Odyssey was an awesome experience! Wow! Buying my new Odyssey was an awesome experience! Yet, it started out just like all my other horrific car buying experiences. I went to a Wow! Buying my new Odyssey was an awesome experience! Yet, it started out just like all my other horrific car buying experiences. I went to a few dealers to test drive some vans. As usual I was bombarded with the typical questions: “what is your name, address, phone number, when to plan to buy, will there be a trade-in, and how much cash will you be putting down?” This was so stressful and time consuming. I finally decided to try the internet even though I don’t shop on line. God only knows how many phone calls, emails and quotes I received. But one quote really stood out. It was from Robert Ku with Ourisman Honda. This quote was $1200-$3200 less than all the others. Convinced it was a mistake I emailed Robert back to ask what was up. Robert assured me this was the bottom line/out-the door-price. I honestly didn’t believe him as I’ve never met a car salesman that I trusted-so why start now? I just knew he was trying to pull a fast one. After all I’ve been lied to, pressured and harassed by car salesmen. I’ve been told that I couldn’t get my car serviced at a dealership unless I bought from that particular dealership. Once a salesman even told me how his cocaine addiction had cost him his job, marriage and children. This made me so uncomfortable I got out of that place as fast as I could and never went back. I’ve never been satisfied with any of my vehicle investments. (3 new and 2 used) This time I was seriously considering buying a used Odyssey. I’d even taken this van home for a weekend and was ready to buy. But at the last minute everything I’d been promised changed. The out the door-price was now 2k more than was quoted, the interest rate was higher than expected, and there were additional fees. I couldn’t get a written quote without first meeting with the finance manager. I was told I must put down a deposit if I wanted the van or it would be gone. I discovered it had been a rental van which I wasn’t interested in. I was now desperate for dependable transportation. I decided to take the plunge and drive to Bethesda, MD with my husband and see if what Robert had promised was true. Only, at the last minute we had no transportation. Our “good car,” the 99 Toyota Sienna had over 170k miles and was in the shop. I called Robert to explain the situation and let him know we wouldn’t be coming. I was shocked when he offered to deliver the van to us...actually I was thrilled and couldn’t believe what he was saying. I was in a daze that he was being so kind after all my accusatory emails that he was trying to cheat us. Next thing I knew we were picking out the color we wanted; we completed the credit application on line; and we put a deposit on our credit card. I couldn’t sleep that night. I thought this must be a scam and how stupid I was for putting our SSN and other pertinent information on line. Why would anyone drive 250 plus miles to deliver a vehicle that was significantly less than anywhere else? But amazingly that is what happened. Three days later here comes Robert and his coworkers with our sparkling new van. It was delivered right to our front door at the quoted price and there were no shenanigans to put up with. I drove it around the block and within 20 minutes we were the proud owners of a new Honda Odyssey. It was such a luxury signing the forms at my kitchen table and skipping the financial fiasco: you know the intimidating process where you’re sitting in the salesman’s office and he keeps running back and forth whispering to the manager -making you feel like a complete idiot because all of sudden you’ve misunderstood the price you were quoted. Only this time the price and everything else was as promised. For the first time in my life I was happy and satisfied with my investment! And there is more: Our Odyssey got its first scratch when it was hit by a grocery cart in a parking lot. It happened before we’d even made the first payment. I was devastated. I couldn’t get the touch-up-paint unless I went to the local dealership. I contacted Robert and he was so sweet he mailed me a complimentary tube along with my new tags. Now, that is what I call going above and beyond! Doing business with Ourisman was easy, hassle free and most of all enjoyable. Thanks to the integrity of Robert Ku and the outstanding customer service of Ourisman Honda my negative perception of car salesmen is changing and my faith in the industry is being restored. Judy Hawks, Proud and Happy Ourisman Customer More

Nice sale deal from internet sales manager Tony Ramazani. There was a sales person (I don't remember his mane at this time). As to the financing, I received a better rate (3.05%) from Bank of Ameridca. I There was a sales person (I don't remember his mane at this time). As to the financing, I received a better rate (3.05%) from Bank of Ameridca. I did not know this until it is too late. I received 4.9% rate from Honda Financing Co. I will refinance through Bank of America. More

I was very pleased with every aspect of my car-buying experience with Orsman Honda and the sales representative Mr. Kwame M. Joseph. Statistically, nobody likes to go Car shopping; the hassle, the haggli experience with Orsman Honda and the sales representative Mr. Kwame M. Joseph. Statistically, nobody likes to go Car shopping; the hassle, the haggling, dealership to dealership in the heat… no fun. But Mr. Joseph actually made my experience rather enjoyable. No pressure, no haggling; we actually talk for quite some time on current events before we even began to talk about buying a car, which in turn gave me a sense of ease and afforded me a level of comfort in knowing that I wasn’t just a sale to be pitched a series of one-liners to. I have nothing to say but positive remarks about the entire staff at Orsman Honda. Courteous, helpful, and extremely professional are some of the most prominent qualities that each and every one of them displayed. What I was especially fond of was the ability to chat on-line with a sales representative on the Orsman Honda web-site. This feature enabled me to interact with a sales representative right away. I didn’t have to waste time going to the dealership to talk about inventory and what I was in the market of looking for. This on-line chatting feature definitely made my experience more simplified, and it also gave me a better aspect of a more positive car shopping experience. Overall, I was very fortunate to have had such a positive experience with Orsman Honda, and I would recommend this dealership and Mr. Joseph to those searching for a new automobile. I would consult him again in the future if I were in the market for a new vehicle. More

Tony Ramazani gave me very good deal for my 2010 Honda Accord. Diego Gonzales, Internet sales Manager took us through all the features available in the car and explained everything in detail. Staff is ver Accord. Diego Gonzales, Internet sales Manager took us through all the features available in the car and explained everything in detail. Staff is very amicable. Whole Transaction was very smooth and quick. I would definitely recommend this dealership. More

Always pleasant, helpful, and friendly. I can be assured that my cars are taken good care of with Mr. Quintera's assistance. We had a pesky but mysterious problem with our automated door and he handled the that my cars are taken good care of with Mr. Quintera's assistance. We had a pesky but mysterious problem with our automated door and he handled the problem with a lot of patience and, with perseverance, it was solved. I would recommend this dealership and Mr. Quintera highly. More

I am giving the persons I have named the top rating because they did all they could to make our experience a good one. We had not purchased a car for about 16 years and that bad experience is still st because they did all they could to make our experience a good one. We had not purchased a car for about 16 years and that bad experience is still stuck in our minds. We did considerable on-line research and had narrowed our choice to just 2 makes and one or two possible models. If we had not felt comfortable with the individual or the dealership from the beginning of the process, we would have quickly walked away. We fell very fortunate to have Mr. Walter Whitford respond to our internet inquiry and as our salesperson. He demonstrated knowledge of his product and competence in his role. He was sensitive to our concerns and desires. He fully answered every question with gentility, patience, grace. He gave us the confidence we needed to complete this large purchase with as little anxiety as possible under the circumstanses. Our experience tells us that if the finanacial person doesn't create animosity, we should be happy. That's the negative. Mr. Sullivan is a true professional. Dealing with him was a pleasure. Need I say more? Because the Service Department had to install an option on our new car, we had contact with Mr. Thurston whom we found to be courteous, helpful and responsive. We hope this condition persists as we continue our relationship with Ourisman Honda of Bethesda. We would recommend these individuals to anyone and thus, the dealership for retaining such great people on staff. So far, so good, Ourisman. Our experience with you might even replace our 16-year-old memory of car buying horror. Thanks. More

Very happy with the entire experience. Bob, our salesperson was very friendly and very helpful. It was a wonderful low-pressure sale. I knew I wanted a CR-V but didn't know what "trim level". Bo salesperson was very friendly and very helpful. It was a wonderful low-pressure sale. I knew I wanted a CR-V but didn't know what "trim level". Bob asked me about my needs and wants and then told me he thought the base model would meet those needs/wants. He also told me teh features the other trim levels had so I could decide if I wanted things like heated leather seats or GPS navigation. He never tried to "upsell" - his interest was in getting us the car that met our needs. Before we left the dealership, Bob made sure we knew every feature, the location of everything, and how to operate all the new "bells and whistles". During the process Tony, the sales manager, stopped by several times to make sure everything was going OK. Tony was very friendly and helpful through the process. In the end I got everything I wanted for the price I wanted. Better than that, we left feeling like family. The next car I buy will be from Ourisman Honda (and from Bob and Tony) and I would strongly recommend them to anyone looking to purchase a car. More

I am a very busy professional and I just do not have the time to spend in negotiating a new car purchase. I do my homework beforehand and I know what I want. Kwame recognized that and dealt with me fairly time to spend in negotiating a new car purchase. I do my homework beforehand and I know what I want. Kwame recognized that and dealt with me fairly and directly. He showed me the models I wanted to see and found me a car without any features I did not want to purchase. We got to a fair bottom line in a cash purchase very quickly. I would return to Kwame again when I am in the market for another new car. More