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Ourisman Honda of Frederick
Frederick, MD
775 Reviews
Welcome to Ourisman Honda of Frederick. We are the area's One Person New Car Dealership! Work with One non-commissioned Client Advisor. No Finance Office, No Finance Manager or Aftermarket Manager...EVER! Give us a call to learn More! We're proud to be your local Clarksville MD, Hagerstown MD, Germantown MD, Deerwood MD, Hanover MD, and Glen Burnie MD home for the best car, truck and SUV styles from one of the most respected brand names in the world, Honda. Get acquainted with our website and find all the brand-new Honda models you're looking for, as well as a number of other popular automakers in our used vehicle collection.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 775 reviews
November 30, 2021
I purchased a 2015 BMW M235i from Luis Navarijo. He answered all my questions and went above and beyond helping me purchase my 1st car ! answered all my questions and went above and beyond helping me purchase my 1st car ! More
by BMW_ enthusiast235i
Employees Worked With
Luis Cruz
Helpful November 27, 2021
Theresa Bowie was so helpful and knowledgeable about the minivan you had. I will be back soon to purchase minivan you had. I will be back soon to purchase More
by Joannehoward203
Employees Worked With
November 27, 2021
My experience at the dealership was a very good one. Theresa Bowie was very pleasant and helpful and I would recommend your business to my friends. Theresa Bowie was very pleasant and helpful and I would recommend your business to my friends. More
by Linda B
Employees Worked With
September 22, 2021
We were looking for a 2022 Honda Odessey. I wanted a Red one but nobody had any Red. We were referred to Shockley Honda and Chris Benner was our salesman. He o lay had one Odessey at the dealership and it w one but nobody had any Red. We were referred to Shockley Honda and Chris Benner was our salesman. He o lay had one Odessey at the dealership and it was not Red. Chris told us to take it for a test drive so we did. Liked the way it handled and the drive was smooth. We went back to the dealership and told Chris we would take it. It is called Pacific Pewter. Not the color I wanted but Chris and the finical department were very kind and worked very hard to get us a great deal. Chris is very friendly and I recommend him if you are looking for a car More
by Jo
August 10, 2021
Car has less than 13000 on it, started it this morning, and every warning light is on, and I've lost power steering. I call up Shockley and tell them this, and they say "What if we see you in three days?" and every warning light is on, and I've lost power steering. I call up Shockley and tell them this, and they say "What if we see you in three days?" Not, "We can get you in, diagnose it, and then we'll have to wait", not "We're booked up, but you could try XXX" just "See you in three days!" I'm glad I wasn't actually stranded anywhere, because I'm sure they wouldn't be sympathetic in the least. More
by Castellanox7
Employees Worked With
Mike Shockley
July 22, 2021
Thanks for the great service and easy going staff. Bill Workman was the best I will be back when we need another car. Thanks again for all the help. Workman was the best I will be back when we need another car. Thanks again for all the help. More
by Still
Employees Worked With
June 15, 2021
This dealership has been continuously terrible--from oil changes that take forever; getting xxxxxx around with prices; paying for their "scotchguard" service (to which they said they applied it, but then I changes that take forever; getting xxxxxx around with prices; paying for their "scotchguard" service (to which they said they applied it, but then I got a call back saying they actually didn't, and made no attempts to assuage the impact of delivering my car to their store AGAIN); and now getting xxxxxx around by a recall notice. I called Shockley, was told they didn't have any parts in (for a *national* recall, mind you), and that it'd take 1-2 business days for it to get in, and no, it wouldn't take an "hour to an hour and a half" to get the service done (as stated by Honda themselves in the recall announcement letter), it'd take 2-3 hours. TWO WEEKS GO BY without hearing from them, when I have to call and figure out what moron had their head up their rear end (it's always the Shockley family, by the way, and remember: crap rolls downhill). Go anywhere else, Shockley doesn't deserve your business. More
by Castellanox7
Employees Worked With
Mike Shockley
May 29, 2021
Best customer service experience I've ever had. They listened to what I needed and were able to come through for us. Thank you to Marissa, Herb and Charlie. You all made a tough situation so much better listened to what I needed and were able to come through for us. Thank you to Marissa, Herb and Charlie. You all made a tough situation so much better! Great dealership! More
by Dmk726
Employees Worked With
Charlie Beatty
