Ourisman Honda of Frederick

Excellent service, professional experienced sales advisor Kwame Odum. A pleasant experience leasing car for daughter. Have been using service department for years. Kwame Odum. A pleasant experience leasing car for daughter. Have been using service department for years. More

Kwame gave us a great care buying experience. I would recommend him to anyone looking to buy a new car. He is very knowledgeable and helpful during the entire process. Thank you again. I would recommend him to anyone looking to buy a new car. He is very knowledgeable and helpful during the entire process. Thank you again. More

Kwame was great to deal with and personally delivered my new car to me. Excellent service. new car to me. Excellent service. More

Kwame was a pleasure to work with. He was extremely knowledgeable and made the process quick and easy! He was extremely knowledgeable and made the process quick and easy! More

it was great working with Kwame , I received very special treatment , he was very professional , he was always looking for the best option to acquire our car treatment , he was very professional , he was always looking for the best option to acquire our car More

Kwame was great to work with and I had a really positive experience at Ourisman Frederick. I walked into the dealership knowing exactly what I wanted, and they were reasonable and fair throughout the proces experience at Ourisman Frederick. I walked into the dealership knowing exactly what I wanted, and they were reasonable and fair throughout the process. Kwame answered all of my questions and made everything straightforward. I appreciated working with one person from start to finish. It made the buying process smooth and stress free. There was no pressure, just genuine help and transparency. I would definitely recommend them. Thanks again, Kwame. More

Jared is the best! ! A+++ experience! He was honest and had a no-pressure attitude. I highly recommend working with Jared! ! A+++ experience! He was honest and had a no-pressure attitude. I highly recommend working with Jared! More

Terrible customer service and not super knowledgeable employees. Went in yesterday to test drive a car. Was sitting at the sales person desk, which had a cup of coffee spilt on it. Got back from test dri employees. Went in yesterday to test drive a car. Was sitting at the sales person desk, which had a cup of coffee spilt on it. Got back from test driving it, and coffee was still laying on table. Had some questions about pricing, he had to go ask a manager every single question I had asked (I understand they need managers approval for some stuff) eventually the manager came over to just ask what questions I had because the sales guy couldn't answer any himself anyway. Got my pre approval from my lender this morning. Called to let the dealer know if it was still available, I would be in to purchase. I was told it was still available, and that my sales rep was not in at the moment, and to come in at 12 once he arrived. I got a call at 1115 stating someone else just test drove the car and might he purchasing it. I explained I had an appointment to make the purchase and was told my sales rep wasn't even in to complete my purchase yet. They said they'd figure things out and call back in 10-15 minutes. I ended up calling them back after 45 minutes of no word, to be told they sold the vehicle to the other person, even though I had everything set up. Unless you want to get xxxxxx around, I'd strongly suggest not using this dealer. I understand I was not there in person to "buy" the car, but I was told my sales rep needed to be there (by a different sales rep with tue comapny). Completely unprofessional to even allow someone else to test drive a car that is "sold" More

The dealership asks a lot of questions about why you are buying a car and what your lifestyle is before you can look or drive a vehicle. The salesperson when through them but I am not sure why they need th buying a car and what your lifestyle is before you can look or drive a vehicle. The salesperson when through them but I am not sure why they need the information. It seems like they are mining. I will say our salesperson was great she explained everything and answered all my questions. More

I really enjoyed my experience at Oursiman Honda of Frederick. Bill Workman is the most enjoyable car salesman to work with that I have ever encountered. The dealership overall was full of knowledgeabl Frederick. Bill Workman is the most enjoyable car salesman to work with that I have ever encountered. The dealership overall was full of knowledgeable and helpful people. The environment was clean, friendly, and low-pressure (possibly because the pricing is fixed price, which I didn't realize ahead of time.) I was sad to go with another vehicle at another location simply because I enjoyed my experience at Ourisman much more. More