Ourisman Honda of Frederick

Not much help with Paint Peeling (Honda Pilot 2014) I would not even give one star to Shockley honda. The paint on top of my HONDA PILOT (2014) is peeling and I you must go to a dealer to fulfill the r I would not even give one star to Shockley honda. The paint on top of my HONDA PILOT (2014) is peeling and I you must go to a dealer to fulfill the requirements from American Honda. Yes, I did not purchase my car from Shockley but you would think I would be treated with respect and honesty as if I had purchased my car from this dealer. In response to the public response received by Shockley Honda. Within the first sentence I will call out that this is not my paint issue. This is a Honda paint issue that continues to be neglected and pushed under the radar so that it does not become public. Now onto your statement regarding your advocacy for the Honda paint issue. Please let me know if I received improper counsel from your staff and Honda that in order for someone to put a claim thru Honda I must speak with a dealership-True? Because both Honda and your dealership mentioned this was the required process and I can forward that email to you. Now onto some other interesting points I would like to make the Paint protection warranty you mentioned I was able to reach out (Simoniz) and addressed the paint issue and even sent them a picture. They were able to confirm that “we would not have been able to cover this issue; paint protection warranty protects the surface of the paint against bird droppings, tree sap, hard water, etc.” If I had purchased this warranty that you suggested if would not have been covered and they would not be able to assist with the Honda paint issue that we are trying to address. My only hope is that all the warranties that have been currently sold to customers were explained properly. If you would like the contact information to verify I would be more than happy to supply. I don’t believe you went to “Bat” for me. I did not purchase my vehicle from you and you did the minimal and required steps in order to satisfy your requirements from American Honda. In closing, to the paying customers that purchased your car at Shockley Honda in the last couple of years please be prepared for these statements: I know that I sold you this car but I did not have prior knowledge of the paint issue. I will deny there is anything wrong with the paint. It must have been something you had done. I will not stand behind a product I represent – I am only here to sell and service the vehicle. I am truly sorry for the customers that are going to go through this ordeal and to the future customers: More

Excellent experience working with Justin Wages at Shockley My wife and I purchased an Accord at Shockley Honda. We worked with Justin Wages and had an excellent experience. Justin was very knowledgeable an My wife and I purchased an Accord at Shockley Honda. We worked with Justin Wages and had an excellent experience. Justin was very knowledgeable and friendly. We had a very relaxed time while choosing and purchasing our vehicle. We got a great deal on a great vehicle. Justin has worked with us after the purchase to answer questions and check on how things have been going with the car. We would recommend Justin and Shockley to anyone interested in purchasing a vehicle. Our experience could not have been better. Thanks - Bruce Keaner More

AWESOME I have worked with Chris foe the past 3 yrs and he has helped me bought 2 cars now. I recommend him and this dealership. He has done an awesome job. T I have worked with Chris foe the past 3 yrs and he has helped me bought 2 cars now. I recommend him and this dealership. He has done an awesome job. Thanx Chris Victor A More

2nd Time Was Just As Great I enjoyed buying my used vehicle from Shockley and trading in my vehicle. The pricing was great and I really enjoyed the test drive with my sales asso I enjoyed buying my used vehicle from Shockley and trading in my vehicle. The pricing was great and I really enjoyed the test drive with my sales associate Chris Curry. He was funny and personable and also showed me a route in Frederick I was not aware of. The financing with Frank was quick and also somewhat enjoyable considering you're dealing with money. I felt like the team worked with me and for me throughout the process. More

Honest, integrity, easy, and enjoyable This dealership has been been my dealership for the past twenty years. Honest service advisers, honest salespersons, and very fair sales management. T This dealership has been been my dealership for the past twenty years. Honest service advisers, honest salespersons, and very fair sales management. This is why I have bought four Honda's from Shockley Honda over the past twenty years. My family feels secure using this dealership for our car buying needs. Highly recommend the buying experience and the service experience at Shockley Honda. Thanks to Salesman Chris Curry and Sales Management Shawn Bowders and Herb Ray for an outstanding sales process and fair pricing. And a special thanks to Service Adviser Ron Sumandil for all years taking care of my Honda's. I look forward to working with Ron and mechanic Ronnie to keep my 2019 Honda running great in the future! More

Great service, friendly staff We met Nate during a car hunting trip to Shockley Honda. Ended up purchasing a car, and Nate was our salesman. Professional, took care of us. Friendl We met Nate during a car hunting trip to Shockley Honda. Ended up purchasing a car, and Nate was our salesman. Professional, took care of us. Friendly young guy. Definitely a salesman, but a genuinely nice fellow. Would recommend. More

Fast Check in with Amazing service New to the area, I took my son’s 2019 Honda Pilot to Shockley Honda for the first maintenance check-up. As I pulled into the service area, I was warml New to the area, I took my son’s 2019 Honda Pilot to Shockley Honda for the first maintenance check-up. As I pulled into the service area, I was warmly greeted by Service Advisor, Maurice Summers . Informing him I didn’t have a scheduled appointment, he happily assured me it was no problem, After getting some initial information, I was told the wait time would be between 1-2 hours but, he would do his best to get me out faster. He then directed me to the waiting area where I could read magazines and feast on free snacks and coffee. In actuality, the wait time was less than an hour , which was AWESOME! My experience with Maurice Summers at Shockley Honda from start to finish was EXCELLENT! Would I go anywhere else for service in the future-NO way! More

Nate and Nick are the best Nate (sales person) made such a great impression on my car buying experience. He was honest, patient and kind. I can tell he loves what he does and wo Nate (sales person) made such a great impression on my car buying experience. He was honest, patient and kind. I can tell he loves what he does and working for such a great company Shockley Honda. I am in love with the car 2015 Chevrolet Impala( fully loaded) that Nate picked out for me. Trust me, if you are looking to get a car, go to Nate at Shockley Honda. You will not be disappointed. Nick in the finance department made sure I had all the coverage and warranty I needed for my car. He was able to work with my budget and I appreciate that. Christina was also amazing throughout this experience. She was patient and walked me through every step of this process. Because of her, I came prepared and had everything Nate needed to finalize this car buying process. Thanks again. My entire experience was great and I would highly recommend this place to get a car from. All the staff was friendly and helpful. They make you feel like family and will go to all ends to ensure you are 1000% satisfied. Nick and Nate made it all worth while. Thanks again Shockley Honda. More

Amazing dealer great people exepcional service from Bill Col Amazing dealer great service I recomended 100% great people great service thanks Is nice experience I hope see you again guys in my next purchase Amazing dealer great service I recomended 100% great people great service thanks Is nice experience I hope see you again guys in my next purchase More

Service Department Saved my Family Vacation! While travelling with my wife and 3 children from Massachusetts to Florida, we had some car trouble. Towed to Shockley Honda late at night with no app While travelling with my wife and 3 children from Massachusetts to Florida, we had some car trouble. Towed to Shockley Honda late at night with no appointment obviously. Even though they had over 100 appt's the following morning they took car right in and got us taken car of within a few hours. Thanks to Terri our Service Advisor, Matt the Technician and Dave the Service Manager my family and I were able to continue on with our long road trip! Van has been running great ever since that visit. Great service!! State of the art facility! Everyone went out of their way to make sure we were taken care of. More