Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ourisman Honda of Frederick
Frederick, MD
782 Reviews
Welcome to Ourisman Honda of Frederick. We are the area's One Person New Car Dealership! Work with One non-commissioned Client Advisor. No Finance Office, No Finance Manager or Aftermarket Manager...EVER! Give us a call to learn More! We're proud to be your local Clarksville MD, Hagerstown MD, Germantown MD, Deerwood MD, Hanover MD, and Glen Burnie MD home for the best car, truck and SUV styles from one of the most respected brand names in the world, Honda. Get acquainted with our website and find all the brand-new Honda models you're looking for, as well as a number of other popular automakers in our used vehicle collection.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 782 reviews
May 21, 2010
We've purchased two cars with Shockley and have had nothing but a positive experience. Friendly staff and great prices (we paid over a grand less for our car than we would have at other places). We h nothing but a positive experience. Friendly staff and great prices (we paid over a grand less for our car than we would have at other places). We have very particular tastes in cars (we prefer manual transmissions) and they've always managed to find ones for us when other dealers could not. We're willing to travel a half hour from where we live to work with the Shockley Honda staff. More
by cesarpg74
Employees Worked With
Emily Moore, Justin Todd, Tim Mosier
February 28, 2010
Summary: we agreed on a price for a Honda Accord and I paid a deposit. When I was supposed to pick up the car, they told me I had to pay an extra $750. They don't dispute that we had an agreement for the paid a deposit. When I was supposed to pick up the car, they told me I had to pay an extra $750. They don't dispute that we had an agreement for the lower price. The details are below. I contacted the Shockley Honda internet department to purchase a 2010 Accord EX-V6. I was quoted a price for the car and called to confirm the price, financing terms, color, and delivery date. The sales person (Emily Moore) confirmed the price ($22275+ TTL+freight for a total of 23,796 out the door) and financing terms (1.9% for 60 months). When we spoke, Emily told me that she accidentally quoted me the 2009 price, but that she would honor the deal if I made the purchase. I paid a $500 deposit via credit card and she agreed to have the vehicle ready two days later. The next day, I received an email stating they were having trouble finding the color I wanted and I responded with an alternate color choice. The day that I was supposed to pick up the car, I got a call from Coy Chaney who said he would work on finding the alternate color. Later during the day I was supposed to pick up the car, a sales manager called and told me that the price was going to increase by $750. I later spoke to the general manager (Bill Devine). Bill said he was sorry that they had agreed to the lower price, but he was no longer able to honor that agreement. He said the salesman should not have offered me the financing rate and the price that she did. He told me that I could either pay more or not get the car. Bill stated that Shockley Honda has the right to change any agreement until you drive the vehicle off the lot. You should be afraid to deal with this dealership that refuses to honor its agreements. More
by szim1
Employees Worked With
Emily Moore and Bill Devine
