Ourisman Honda of Frederick - Service Center

I was in deep trouble. I changed a flat on the road and left my "key" lugnut 150 miles away on the ground beside the road. I needed to get my doughnut off immediately and get my tire fixed and changed but left my "key" lugnut 150 miles away on the ground beside the road. I needed to get my doughnut off immediately and get my tire fixed and changed but had no way of removing the nut. I took a chance and drove to Shockley's service department unannounced and they took me immediately. Service tech Elvis found the right "Key" and removed all my locking lugnuts (one had been severely damaged by the last person to change my tires and it took him half an hour to get it off) without complaining. When I asked to service manager for my ticket so I could pay and leave he replied, "Oh, there's no charge for helping out a Honda owner." I was flabbergasted. I thanked everyone in sight and went on my way. By the way, I did not buy my Element from Shockley, but if their sales office is as customer friendly as their service, I would highly recommend shopping here. Also, if you need an all-around vehicle that you simply cannot hurt no matter what you haul or whatever driving you encounter, get an Element. More